The Palace Project Status

Published by The Palace Project on 2023-11-21

Palace is a free, easy-to-use e-reader app that lets you find, check out, and
read or listen to books from your local library. It’s been said that
libraries are “palaces for the people” and the Palace app gives you instant
access to your local “palace” any time, right from the palm of your hand.

I have a problem with The Palace Project

Are you having issues? Select the issue you are having below and provide feedback to The Palace Project.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 2 Comments

By Michelle 3 months ago

The books are not syncing with phone and iPad

By Shiela Burch 3 months ago

Skipping pages

Have a Problem with The Palace Project? Report Issue

Common The Palace Project Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Palace Project app on iOS and Android devices. Solve all The Palace Project app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Palace Project iPhone Issues and Solutions

The Palace Project iOS app crashes, not working, errors
The Palace Project iOS app network issues
The Palace Project on iOS has black/white screen

The Palace Project Android App Issues and Solutions

The Palace Project has errors/crashing/not working
The Palace Project server network connectivity issues
The Palace Project has black screen

The Palace Project iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Palace Project app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Palace Project app crashes or not working on Iphone (iOS):

Close and restart the The Palace Project app on iPhone
Update The Palace Project app to the Latest Version for iOS
Uninstall and reinstall The Palace Project iPhone app
Update your iPhone to the latest iOS version

Fix The Palace Project on iPhone unable to connect to server/internet connection issues::

To resolve The Palace Project network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Palace Project black/white screen (blank screen) on iPhone:

Follow the The Palace Project iOS app troubleshooting guide Here →

The Palace Project Android App Issues and Solutions

Fix The Palace Project not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Palace Project app issues:

Force Stop the The Palace Project App
1. On android, goto "Settings" » click The Palace Project app. » click "Force Stop".

Update The Palace Project to the latest version on PlayStore

Clear The Palace Project App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Palace Project app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Palace Project.

Fix The Palace Project unable to contact server/ The Palace Project internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Palace Project » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Palace Project » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Palace Project on android.

Solve The Palace Project black/white screens issue on Android:

Follow the The Palace Project android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Palace Project, developers of The Palace Project.

100% Contact Match

Developer: LYRASIS

E-Mail: [email protected]

Website: Visit The Palace Project Website

About this app

And even if your library isn’t using Palace yet, you can still read more than 10,000 books--from children’s books to classics to foreign language books--for free from our Palace Bookshelf. Palace is a free, easy-to-use e-reader app that lets you find, check out, and read or listen to books from your local library. It’s been said that libraries are “palaces for the people” and the Palace app gives you instant access to your local “palace” any time, right from the palm of your hand. All you need to sign up is your library card! The Palace app is built and maintained by The Palace Project, a not-for-profit division of Lyrasis working in partnership with Digital Public Library of America with funding from the John S. and James L. Knight Foundation. For more, visit app. org.