Nextscan app not working? crashes or has problems?

Nextscan Status

Last Updated on 2020-07-29 by Huy-Long Nguyen

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Common Nextscan Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Nextscan app on iOS and Android devices. Solve all Nextscan app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Nextscan iPhone Issues and Solutions

Nextscan iOS app crashes, not working, errors
Nextscan iOS app network issues
Nextscan on iOS has black/white screen

Nextscan Android App Issues and Solutions

Nextscan has errors/crashing/not working
Nextscan server network connectivity issues
Nextscan has black screen

Nextscan iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Nextscan app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Nextscan app crashes or not working on Iphone (iOS):

Close and restart the Nextscan app on iPhone
Update Nextscan app to the Latest Version for iOS
Uninstall and reinstall Nextscan iPhone app
Update your iPhone to the latest iOS version

Fix Nextscan on iPhone unable to connect to server/internet connection issues::

To resolve Nextscan network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Nextscan black/white screen (blank screen) on iPhone:

Follow the Nextscan iOS app troubleshooting guide Here →

Nextscan Android App Issues and Solutions

Fix Nextscan not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Nextscan app issues:

Force Stop the Nextscan App
1. On android, goto "Settings" » click Nextscan app. » click "Force Stop".

Update Nextscan to the latest version on PlayStore

Clear Nextscan App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Nextscan app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Nextscan.

Fix Nextscan unable to contact server/ Nextscan internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Nextscan » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Nextscan » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nextscan on android.

Solve Nextscan black/white screens issue on Android:

Follow the Nextscan android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Huy-Long Nguyen, developers of Nextscan.

About this app

Docs, receipts, letters: this app is the best mobile Scanner-App for documents with direct intergration to Nextcloud. Create high-quality PDFs with multiple pages at once. Send scanned files directly as PDF to your own private Nextcloud server.