eHAC Indonesia app not working? crashes or has problems?

eHAC Indonesia Status

eHAC Indonesia is an electronic form declaration for travellers both
International (overseas) and Domestic travellers in border points of Indonesia
(airport and harbour) and inter-province transit point of Indonesia (train
station and bus terminal). This electronic form declaration is mandatory based
on compliance with the Republic of Indonesia Government Regulation - Ministry of
Health No.

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Most reported problems

Reported Issues: 5 Comments

By MIGUEL ANGEL moyano perez 1 year ago

Hello I cannot get international eahc. Only domestic. I am Spanish and today we are staying in Singapore till Te 28h Agost when we get the airplain to Bali. Could you informe me how can get it. Regards

By Jennifer Dummett 2 years ago

We can not choose the international tab it does not work???

By Benjamin Parkey 2 years ago

I have downloaded the app and am trying to create an e-HAC but can't select International, only allowing Domestic to be chosen

By Andrija Putica 2 years ago

When i finnish my e-HAC health declaration and try to submit error EC000 ocurres. What is the problem?

By Maria Vega 2 years ago

I am using IPhone and the further I can go is to accept Terms, The app would not let me accept terms because so I can't not move the next screen.

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Common eHAC Indonesia Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eHAC Indonesia app on iOS and Android devices. Solve all eHAC Indonesia app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eHAC Indonesia iPhone Issues and Solutions

eHAC Indonesia iOS app crashes, not working, errors
eHAC Indonesia iOS app network issues
eHAC Indonesia on iOS has black/white screen

eHAC Indonesia Android App Issues and Solutions

eHAC Indonesia has errors/crashing/not working
eHAC Indonesia server network connectivity issues
eHAC Indonesia has black screen

eHAC Indonesia iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eHAC Indonesia app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eHAC Indonesia app crashes or not working on Iphone (iOS):

Close and restart the eHAC Indonesia app on iPhone
Update eHAC Indonesia app to the Latest Version for iOS
Uninstall and reinstall eHAC Indonesia iPhone app
Update your iPhone to the latest iOS version

Fix eHAC Indonesia on iPhone unable to connect to server/internet connection issues::

To resolve eHAC Indonesia network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eHAC Indonesia black/white screen (blank screen) on iPhone:

Follow the eHAC Indonesia iOS app troubleshooting guide Here →

eHAC Indonesia Android App Issues and Solutions

Fix eHAC Indonesia not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eHAC Indonesia app issues:

Force Stop the eHAC Indonesia App
1. On android, goto "Settings" » click eHAC Indonesia app. » click "Force Stop".

Update eHAC Indonesia to the latest version on PlayStore

Clear eHAC Indonesia App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eHAC Indonesia app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eHAC Indonesia.

Fix eHAC Indonesia unable to contact server/ eHAC Indonesia internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eHAC Indonesia » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eHAC Indonesia » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eHAC Indonesia on android.

Solve eHAC Indonesia black/white screens issue on Android:

Follow the eHAC Indonesia android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kementerian Kesehatan RI, developers of eHAC Indonesia.

100% Contact Match

Developer: Health Quarantine MoH Indonesia

E-Mail: [email protected]

Website: Visit eHAC Indonesia Website

About this app

eHAC Indonesia is an electronic form declaration for travellers both International (overseas) and Domestic travellers in border points of Indonesia (airport and harbour) and inter-province transit point of Indonesia (train station and bus terminal). This electronic form declaration is mandatory based on compliance with the Republic of Indonesia Government Regulation - Ministry of Health No. SR. 03. 04 / II / 5825/2020 which is also already implemented to all airlines in Indonesia.