SmarTrip app not working? crashes or has problems?

SmarTrip Status
I have a problem with SmarTrip

Are you having issues? Select the issue you are having below and provide feedback to SmarTrip.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
7 User reports:
App has problems
 User reports 7

⚠️ Most reported problems ⚠️
Something else
53.3%

Not working
26.7%

Login
13.3%

Connection
6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 8 Reported Issues:

B
Brian Crane 2023-10-27

There is often a significant delay in the app working at my destination. It will initially fail, saying to see the station manager, but eventually succeed after multiple attempts over several minutes.

A
Alvaro A Gutierrez 2022-11-30

Every time I turn on my screen (android) the app turns on even though I had turned it off. The app always activates each time I turn on my screen. Please fix.

S
Sherry 2022-10-10

App not working. It just keeps searching for a connection

C
Claire Yoo 2022-10-10

Trying to log in, says cant connect to our servers. Can login fine on a computer.

⚠️ Troubleshoot | Report Issue ⚠️
G
Gustavo 2022-08-28

App cant find bus service in real time

S
Steve Tsou 2022-08-16

I am on ios. I cant log in my smartrip app. Everytime I tried to log in, i would report error.

J
Joe Giaquinto 2022-08-09

SmarTrip app not working with iphone 13. Have money on the electronic card. How do I transfer?

D
Don Bialostosky 2022-03-30

My wife’s smartrip doesn’t work directly from either wallet or app or her iphone se. When she opens either one it asks for touch id and when that fails sometimes asks for signin code. Then it will work. She’s used it a number of times, but it’s frustrating that it requires these extra steps and isn’t 100% reliable.

Showing 1-8 of 8 reported issues:

Have a Problem with SmarTrip? Report Issue




Common SmarTrip Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. SmarTrip iPhone Issues and Solutions

  2. SmarTrip Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: smartrip@wmata.com

Website: 🌍 Visit SmarTrip Website

Privacy Policy: https://www.wmata.com/about/records/privacy.cfm

Developer: Washington Metropolitan Area Transit Authority




‼️ Outages Happening Right Now

  • Apr 01, 2025, 05:31 PM

    a user from Woodbridge, United States reported problems with SmarTrip : Connection

  • Mar 28, 2025, 01:26 PM

    a user from Sacramento, United States reported problems with SmarTrip : Not working

  • Started 2 minutes ago

    Charstar

  • Started 10 minutes ago

    Ruzzle

  • Started 15 minutes ago

    Speedy Cash

  • Started 20 minutes ago

    Gauth

  • Started 21 minutes ago

    Homescapes

  • Started 22 minutes ago

    Vivint

  • Started 23 minutes ago

    Isekai