SmarTrip Status
Published by Washington Metropolitan Area Transit Authority on 2023-12-18 Download the SmarTrip® app to pay for Metro and other public transit services
in the Washington, DC area. Whether you're a new rider or a regular commuter,
having SmarTrip® on iPhone or Apple Watch is the safer, more convenient way to
pay.
Are you having issues? Select the issue you are having below and provide feedback to SmarTrip.
problems reported in the last 24 hours
Reported Issues: 8 Comments
By Brian Crane 6 months ago
There is often a significant delay in the app working at my destination. It will initially fail, saying to see the station manager, but eventually succeed after multiple attempts over several minutes.
By alvaro a gutierrez 1 year ago
Every time I turn on my screen (android) the app turns on even though I had turned it off. The app always activates each time I turn on my screen. Please fix.
By Sherry 1 year ago
App not working. It just keeps searching for a connection
By Claire Yoo 1 year ago
Trying to log in, says cant connect to our servers. Can login fine on a computer.
By Gustavo 1 year ago
App cant find bus service in real time
By Steve Tsou 1 year ago
I am on ios. I cant log in my smartrip app. Everytime I tried to log in, i would report error.
By Joe Giaquinto 1 year ago
SmarTrip app not working with iphone 13. Have money on the electronic card. How do I transfer?
By Don Bialostosky 2 years ago
My wife’s smartrip doesn’t work directly from either wallet or app or her iphone se. When she opens either one it asks for touch id and when that fails sometimes asks for signin code. Then it will work. She’s used it a number of times, but it’s frustrating that it requires these extra steps and isn’t 100% reliable.
Common dislikes about SmarTrip app
- Year of birth limited to current year
- No instruction regarding use of only one card per phone or device
- Time delay from the Smartrip card system when adding value
- Must wait 24 hours from the time of purchase to activate card
- Payment systems not updated like NYC or LAX metro system
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Common SmarTrip Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot SmarTrip app on iOS and Android devices. Solve all SmarTrip app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Washington Metropolitan Area Transit Authority, developers of SmarTrip.
100% Contact Match
Developer: Washington Metropolitan Area Transit Authority
E-Mail: [email protected]
Website: Visit SmarTrip Website
64% Contact Match
Developer: Going-there
E-Mail: [email protected]
Website: Visit Going-there Website
Whether you're a new rider or a regular commuter, having this app® on iPhone or Apple Watch is the safer, more convenient way to pay. - Add a new this app® card to Apple Wallet for a tap-and-go experience on Metro. (If you already have a this app® card, you can move it to Apple Wallet in seconds without adding a new card. - Pay for any rail or bus trip using your iPhone or Apple Watch. You'll never have to use a fare vending machine again! - Manage your account, check SmartBenefits, or register a card. - Buy money-saving unlimited transit passes anywhere, any time. Download the this app® app to pay for Metro and other public transit services in the Washington, DC area. Anywhere this app® is accepted! - Check your balance, add money, or set up Auto Reload. With this app® in your Apple Wallet, your iPhone or Apple Watch is your new way to pay, anywhere this app® is accepted in and around DC!
