SmarTrip Reviews

SmarTrip Reviews

Published by on 2021-03-03

Download the SmarTrip® app to pay for Metro and other public transit services
in the Washington, DC area. Whether you're a new rider or a regular commuter,
having SmarTrip® on iPhone or Apple Watch is the safer, more convenient way to
pay. IT'S TAP and GO TIME! With SmarTrip® on iPhon...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


SmarTrip Reviews


  • By

    Works Just As You Want It To Except....

    My problem is more within the wallet app. You add cash to your digital smartrip but it doesn’t update the remaining left after a trip. For example. You add $10 & then you take a trip. The remaining balance doesn’t update so you’ll have to check this app for the updated remaining balance.





  • By

    Works fine

    I was able to access my account and information. The feature to add favorites is appreciated. Glad to see Metro making upgrades like this


  • By

    Excited for this app

    I have so many different cards, it’s wonderful to have them all in one place! Works smoothly to add cards and easy to use! Thanks WMATA!!!


  • By

    Great advancement!

    Not only can I manage all my cards, I can now put one in the Apple Wallet and travel without carrying my card, only my phone which is terrific!


  • By

    No advertised functions yet

    Saw the press release about Apple Pay. No options functional in the app. Website instructions do not work. Even the apps home page functions do not work, like “add a favorite line/station”. At least I can see the balance of my card, right?


  • By

    SmarTrip goes digital

    App and new SmarTrip logo look great! Really like that I can move my plastic card into the app by touching it to my phone, that’s something I’ve never seen before. Good work WMATA.


  • By

    Awesome app

    Loved being able to convert my card to one in the wallet...





  • By

    Great App!

    Excited to use this new app for riding Metro!


  • By

    Won’t Allow Me To Write My Hyphenated Last Name When Creating An Account

    When I type my last name, which has a hyphen, they won’t let me create my account, saying “special characters or numbers are not allowed”.


  • By

    Wallet issues

    When I go to payment method, I can't click on applepay so I can add the smarttrip to my wallet. Why is that? That was the whole purpose of me installing the app and I can't do that one thing.


  • By

    Unsupported device‽

    When I open the app the only thing it says is “Opps - unsupported device detected” and the closes. I have an iPhone 11 Pro, why wouldn’t this be supported???


  • By

    Unable to add SmarTrip card to wallet

    Tried to add my SmarTrip card to wallet, which has SmarTrip benefits/money tied to it, and all it did was give an error message. Tried several times.


  • By

    Device Unsupported

    I’m on iOS 13.5. It says unsupported device off the bat ):


  • By

    Great app! + SmarTrip on Apple Wallet ;)

    Finally, my phone becomes SmarTrip. Great job!


  • By

    Unsupported Device Detected Error code

    Using an iPhone 11 Pro Max, and getting and unsupported device error code?...I guess no other words need to be said



A better way to Contact apps


You can now contact SmarTrip customer service directly
via Email using our new site - AppContacter.com

Contact SmarTrip directly


Is SmarTrip Safe?

Yes. SmarTrip is very safe to use. This is based on our NLP (Natural language processing) analysis of over 113 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.6/5 . Justuseapp Safety Score for SmarTrip Is 44.8/100.


Is SmarTrip Legit?

Yes. SmarTrip is a totally legit app. This conclusion was arrived at by running over 113 SmarTrip User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SmarTrip Is 44.8/100.


Is SmarTrip not working?

SmarTrip works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 1 Comments

By Michael E Gluck
Apr 08 2021

I used my SmarTrip app for the first time today — my first trip on metro rail in over a year. Both entering and exiting, it took many tries and tapping at several gates before the gate would open. I kept getting messages that said “try again.” Is it the system? Was I doing something wrong? I use ApplePay all the time without problems. Any suggestions appreciated. I have an Apple iPhone 11 Pro Max running iOS 14.4.2. Thank you.





Have a Problem with SmarTrip? Report Issue

Leave a comment:



Why should I report an Issue with SmarTrip?

  1. Pulling issues faced by users like you is a good way to draw attention of SmarTrip to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SmarTrip customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmarTrip.


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