Contact SmarTrip Support
Company Name: Washington Metropolitan Area Transit Authority
About: Smartrips is an incentive platform that reduces expenses with corporate travel in Brazil.
Headquarters: São Paulo, Sao Paulo, Brazil.
SmarTrip Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SmarTrip. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SmarTrip. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Washington Metropolitan Area Transit Authority
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit SmarTrip Website
Privacy Policy: https://www.wmata.com/about/records/privacy.cfm
Developer: Washington Metropolitan Area Transit Authority
More Matches
Get Pricing Info for SmartripsContact Smartrips! Or Contact Support
Need help using Smartrips? Try their Help Center now!
Smartrips in the News!
Social Support and Contacts
Smartrips on Facebook!
Smartrips on Twitter!
Smartrips on LinkedIn!
Read 3 Customer Service Reviews 😭😔💔
3day pass that can’t be used for over 24hr
by WhitneyBL2786
I loaded 7 cards with 3day passes at 7:30 one morning. At 9am I tried taping the card at a faregate to load the pass. It didn’t work. I continued to try all throughout the day with zero luck. Pass was still pending on all cards. Then I’m told I must wait 24hr from the time of purchase, tap the card at the faregate and then it could take another 4hrs to activate. What on earth?!? This is absolutely ridiculous! People buy these with the intent to be used right away! Not wait 24+hrs to “activate” then wait another 4hr!
First time user of the DC metro
by Poprock84
The app has a time delay from the Smartrip card system when adding value. Added $10 to my card on the app at 11am, still showing as pending at 4pm, so then I had to physically add money to my existing card at one of the station machines to ride the train. Why would I have to wait 1 day to ride the bus before the card updates with my paid value? Take a lesson from the NYC or LAX metro system and update your payment systems. Kind of disappointed that this is the metro app for our nation’s Capital.
Going back to using a card
by Spachick2000
VERY buggy. Some stations it works and others it doesn’t. Buses are fine.
Websites are NOT helpful AT ALL REVAMP video, pics -DO A FOCUS GROUP!!!
I’ve reached out to support via email and not very helpful.
Ask someone to reset at the stations and they have such a bad attitude that I see why their ridership is down and ppl jump the gate. When ppl are visiting not only your city but your “system” be not only helpful but friend to ease the anxiety.
I’m going back to using a card!
Have a Problem with SmarTrip? Report Issue
Why should I report an Issue with SmarTrip?
- Pulling issues faced by users like you is a good way to draw attention of SmarTrip to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SmarTrip customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmarTrip.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
