E-Pal app not working? crashes or has problems?

E-Pal Status

Last Updated on 2025-01-22 by E GIRL TECHNOLOGY CULTURE MEDIA CO PTY LTD

I have a problem with E-Pal

Are you having issues? Select the issue you are having below and provide feedback to E-Pal.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

60.0%

40.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 3 Reported Issues:

JusttKatt <3 2023-09-12

Helloo! So I've been having a problem for the past 2 days or so, Whenever I try to load up E-Pal on my computer, it just stays loading forever. I try refreshing, didn't work. I tried restarting, didn't work. I shut down my whole pc and tried then but still didn't work. I also looking up online for any help, and I only found one solution which was to log out and which I tried and I couldn't click on anything therefore it didn't work. So I started to think that maybe the servers are down or some type of maintenance issue, well I was wrong, here's where I get confused. When I go to the E-Pal app on my phone, it works perfectly fine!! Is something wrong with my computer? If so is there absolutely anything I can do to fix this issue??

🍞𝔹𝕣𝕖𝕒𝕕 𝕝𝕒𝕨𝕪𝕖𝕣🍞 2022-11-24

When I tried to go on the app it had logged me off and when I try to sign back in I got an app version error.

Beliz 2022-03-01

Hi so i’ve been having trouble binding my phone number to the app. I’ve also tried different numbers even from a different country but it’s still not working. I have been in contact with the customer service for the last 24 hours but they still haven’t helped me! I’m currently at the risk of losing 24 clients. Please help me get this issue resolved asap :(

Showing 1-3 of 3 reported issues:

Have a Problem with E-Pal: Your Kind Teammates? Report Issue

Common E-Pal Problems & Solutions. Troubleshooting Guide

Table of Contents:

E-Pal iPhone Issues and Solutions

E-Pal iOS app crashes, not working, errors
E-Pal iOS app network issues
E-Pal on iOS has black/white screen

E-Pal Android App Issues and Solutions

E-Pal has errors/crashing/not working
E-Pal server network connectivity issues
E-Pal has black screen

⚠️ Troubleshoot | Fix Now in One Click

E-Pal iPhone Issues and Solutions

How to fix E-Pal app crashes or not working on Iphone (iOS):

Close and restart the E-Pal app on iPhone
Update E-Pal app to the Latest Version for iOS
Uninstall and reinstall E-Pal iPhone app
Update your iPhone to the latest iOS version

Fix E-Pal on iPhone unable to connect to server/internet connection issues::

To resolve E-Pal network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

E-Pal Android App Issues and Solutions

Fix E-Pal not working on Android, crashes, errors or is unresponsive:

Force Stop the E-Pal App
1. On android, goto Settings » E-Pal » click [Force Stop]

Update E-Pal to the latest version on PlayStore

Clear E-Pal App Cache and Data:
1. On android, goto Settings » Apps » E-Pal » Storage » click [Clear Data] option. This clears both data and cache.
2. restart E-Pal.

Fix E-Pal unable to contact server/ E-Pal internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click E-Pal » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto E-Pal » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch E-Pal