PlayStation Messages app not working? crashes or has problems?

PlayStation Messages Status

Last Updated on 2019-10-24 by PlayStation Mobile Inc.

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Common PlayStation Messages Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PlayStation Messages app on iOS and Android devices. Solve all PlayStation Messages app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PlayStation Messages iPhone Issues and Solutions

PlayStation Messages iOS app crashes, not working, errors
PlayStation Messages iOS app network issues
PlayStation Messages on iOS has black/white screen

PlayStation Messages Android App Issues and Solutions

PlayStation Messages has errors/crashing/not working
PlayStation Messages server network connectivity issues
PlayStation Messages has black screen

PlayStation Messages iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PlayStation Messages app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PlayStation Messages app crashes or not working on Iphone (iOS):

Close and restart the PlayStation Messages app on iPhone
Update PlayStation Messages app to the Latest Version for iOS
Uninstall and reinstall PlayStation Messages iPhone app
Update your iPhone to the latest iOS version

Fix PlayStation Messages on iPhone unable to connect to server/internet connection issues::

To resolve PlayStation Messages network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PlayStation Messages black/white screen (blank screen) on iPhone:

Follow the PlayStation Messages iOS app troubleshooting guide Here →

PlayStation Messages Android App Issues and Solutions

Fix PlayStation Messages not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PlayStation Messages app issues:

Force Stop the PlayStation Messages App
1. On android, goto "Settings" » click PlayStation Messages app. » click "Force Stop".

Update PlayStation Messages to the latest version on PlayStore

Clear PlayStation Messages App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PlayStation Messages app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PlayStation Messages.

Fix PlayStation Messages unable to contact server/ PlayStation Messages internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PlayStation Messages » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PlayStation Messages » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PlayStation Messages on android.

Solve PlayStation Messages black/white screens issue on Android:

Follow the PlayStation Messages android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PlayStation Mobile Inc., developers of PlayStation Messages.

About this app

Always stay connected with your friends even while you're away from your PS4. • See who's online and what game they're playing. • Send text and voice messages as well as photos and stickers to your friends and groups. • Quickly access your groups by adding them to your favorites. Use PlayStation Messages to see who's online and to send messages to your friends from your mobile device. An account is required to use PlayStationMessages. The Share extension is used for sharing content such as URLs and images to PlayStation Messages.