Nationwide VetHelpline Status

Published by Nationwide Mutual Insurance on 2023-11-30

With VetHelpline, you can now bring the vet to you. Just for Nationwide® pet
insurance members, VetHelpline provides unlimited, 24/7 veterinary support from
the comfort of home — all at no additional cost.

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Common Nationwide VetHelpline Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Nationwide VetHelpline app on iOS and Android devices. Solve all Nationwide VetHelpline app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Nationwide VetHelpline iPhone Issues and Solutions

Nationwide VetHelpline iOS app crashes, not working, errors
Nationwide VetHelpline iOS app network issues
Nationwide VetHelpline on iOS has black/white screen

Nationwide VetHelpline Android App Issues and Solutions

Nationwide VetHelpline has errors/crashing/not working
Nationwide VetHelpline server network connectivity issues
Nationwide VetHelpline has black screen

Nationwide VetHelpline iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Nationwide VetHelpline app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Nationwide VetHelpline app crashes or not working on Iphone (iOS):

Close and restart the Nationwide VetHelpline app on iPhone
Update Nationwide VetHelpline app to the Latest Version for iOS
Uninstall and reinstall Nationwide VetHelpline iPhone app
Update your iPhone to the latest iOS version

Fix Nationwide VetHelpline on iPhone unable to connect to server/internet connection issues::

To resolve Nationwide VetHelpline network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Nationwide VetHelpline black/white screen (blank screen) on iPhone:

Follow the Nationwide VetHelpline iOS app troubleshooting guide Here →

Nationwide VetHelpline Android App Issues and Solutions

Fix Nationwide VetHelpline not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Nationwide VetHelpline app issues:

Force Stop the Nationwide VetHelpline App
1. On android, goto "Settings" » click Nationwide VetHelpline app. » click "Force Stop".

Update Nationwide VetHelpline to the latest version on PlayStore

Clear Nationwide VetHelpline App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Nationwide VetHelpline app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Nationwide VetHelpline.

Fix Nationwide VetHelpline unable to contact server/ Nationwide VetHelpline internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Nationwide VetHelpline » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Nationwide VetHelpline » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nationwide VetHelpline on android.

Solve Nationwide VetHelpline black/white screens issue on Android:

Follow the Nationwide VetHelpline android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nationwide Mutual Insurance, developers of Nationwide VetHelpline.

100% Contact Match

Developer: Nationwide

E-Mail: [email protected]

Website: Visit Nationwide VetHelpline Website

62.5% Contact Match

Developer: Nationwide

E-Mail: [email protected]

Website: Visit Nationwide Website

About this app

Just for Nationwide® pet insurance members, VetHelpline provides unlimited, 24/7 veterinary support from the comfort of home — all at no additional cost. Download VetHelpline today to get started. With VetHelpline, you can now bring the vet to you. Expert pet support is just a few taps away. VetHelpline’s staff of licensed veterinary professionals includes veterinarians certified in internal medicine (DACVIM), emergency and critical care (DACVECC) and toxicology (DABVT, DABT).