Nationwide VetHelpline Reviews

My pet is having trouble breathing and I spent 20 minutes trying to get through the captcha. Great vets, awful program. very few apps use captcha anymore.

After logging in multiple time I can’t access vet chat due to an error that my pet won’t load 🥴

It’s completely ridiculous that nationwide got rid of the phone number in favor of an app. I don’t want another app to have to access care and absolutely don’t want to be on a video call when I’m concerned about my pets well being. Bring back the phone line.

I needed to ask an emergency question about my bird. I tried logging in multiple times even though I paid the subscription and it gave an error. Please fix the issue or remove NationwideVetHelpline .

Tried to log in multiple times, kept giving me an error with the verification code. Tried many times and deleted app and tried again. Any verification code didn’t work.

Decided to ask a question in chat since they moved from VitusVet and got no help from the person. Basically gave me the 800 number to call. Worthless app!!!

NationwideVetHelpline is okay but it needs work, there isn’t anywhere to submit a claim and there also isn’t anywhere that I can find my insurance ID cards for all of my pets, I have to keep reverting to the website and even that isn’t working right now. I wish there was a way to find the ID cards so it would make it simpler and so I can remember which plan I have for them.

Its good to have app than keep going to the website. But sadly there isn't a create claim like the website and the last photo in NationwideVetHelpline description doesn’t come with NationwideVetHelpline . And I also wished there was a remember me so I wont have to type my username over and over. NationwideVetHelpline needs a lot of improvements.

Have been waiting to get this service separately and was excited to see it offered a la carte. But NationwideVetHelpline is pretty bad - very slow loading, constantly requires you to re-login (and doesn’t let you save your login info in NationwideVetHelpline or using iPhone password feature), chats don’t save if you are waiting on hold and leave the screen. Overall, bad design and you get the feeling that they put very little resources into this. Feels like something from 2008. Unfortunate, because the idea is great and I would happily pay for it, but going to look for alternatives now.

The User ID field doesn’t trigger the keychain for saved passwords. The Password is working correctly, but my user name will never auto complete. Please fix this issue! Thank you

I was fortunate today to speak to veterinarian AJ who was so professional as well as truly concerned about my pet. She was attentive and listened very patiently and gave good advice and instruction. This service is quick and convenient. I am so glad to have it available when needed. I couldn’t be more satisfied. And I will share with all my friends.

After talking with the vet at 1:00 am I felt much better about our sick hound. She put my mind at ease and we were all able to get back to sleep. We just pray we make through the night and everything is better after a good rest.

What a relief to know that I have a place to call and speak with a knowledgeable, caring licensed veterinarian when my dog is ill and because it is after hours for our veterinarian, an emergency clinic is the only answer.

Dr. Janice Thomas helped my husband and me through a worrisome illness with our dog, Charlie. Her careful analysis and diagnosis gave us a solid route to take to help Charlie heal. Thank you Dr. Thomas for the excellent advice and thank you, Nationwide, for making this service a part of our insurance.

I use NationwideVetHelpline and service for the first time today. I am very impressed with the level of knowledge my veterinarian had, the advice given, and the suggestions. I did not have to wait very long to speak to a vet. All of my questions were answered.

My dog was showing signs of an injury and I wasn’t sure if I needed to bring him to an emergency clinic. I use NationwideVetHelpline for the first time and Matthew did such a great job at looking at his movement and telling me how to diagnose this serious or Charlie just needed rest. luckily my dog seems to have a soft tissue injury and just needs 3 to 7 days of rest. What a great service, this is awesome.

Thank you Samantha for helping me stay calm and releasing me with my concern for my Pookie Man. I truly appreciate you helping me and you were absolutely EXCELLENT!

Dr gave great advice and was very knowledgeable. Dr was easy to talk to and showed great compassion for our pet. Very satisfied on the overall experience

Amazing doctor! So much knowledge was given kindly non judgmental! Give her a kudos!!!!
Thanks
Dawn Schreibman

great resource, so glad i have insurance for my baby and can stress less of every little behavior change in her 🤍 the staff is wonderful always a pleasant experience

It was very easy to book an appointment and the vet was very knowledgeable and helpful with my dog’s health issues.

Our dog wouldn’t stop throwing up. The online vet gave us the peace of mind we need to decide whether to go to bed or rush to the ER. Amazing service and much appreciated.

It’s Memorial Day and I was able to talk to a fantastic vet within 30 minutes of checking to figure out if my golden had a situation threat required a trip to the emergency vet. She helped me so much!

Tech was very knowledgeable & kind,also thorough

They app gave me 1-5 min call back time and within 3 min maximum the vet was calling me, asked to see the issue my little one was having, told me what to do until getting him to a vet and made me feel more at ease. She was just great all around! Highly recommend NationwideVetHelpline !

Sometimes it’s just getting a reassuring call and advice from a vet. Really pro, excellent feedback, totally worth it.

So reassuring to know there is an expert who can answer concerns about my dog Buddy 24hours any day. Thank goodness

Amazing

I had a semi small question and the vet answered within 15 minutes and help me out. It was terrific. The vet was wonderful had a great personality was very knowledgeable and I feel very grateful that we have this service available to us thank you very much.

Thank you to Nationwide. You demonstrate that you really care about pets!!!

I got an appt in 18 minutes, thank you Firstvet

I literally try to find out some information about some concern's with my Dakota and Michelle was such a sweetheart helping me especially when I thought I was doing something wrong she actually said it seemed well and I was on right track with what I was noticing. I do recommend to other pet lovers

Great app to create Chat or Phone access to veterinary professionals for urgent questions about our dog. Easy to get started and make the Vet connection.

First time I used NationwideVetHelpline and service and I am floored this is free!! I received help in under 10 min, we used video to assess the problem and the Vet Tech provided instructions on care.
It was so simple and effective, I am so pleased. Well done Nationwide and thank you!!

I was concerned about my Maine coon cat who had been very very lethargic yesterday and was vomiting. He has long hair and I thought that it might be due to hairballs in his system,so I called and talked to the vet on Online. It was a great experience because Using the video call, i was able to show the vet the cat and his behavior. We talked for about 10 to 15 minutes about the cat and she watched him carefully. She did give me several recommendations which I will follow, and had them sent through the Internet. It was a great experience, and I like to thank Nationwide for providing the service .

The vet answered my call very quickly within 10 minutes. She was very informative, Very helpful, Eased my mind! I would definitely recommend NationwideVetHelpline!!!

My tech was so helpful and made me feel so much better about my dog being sick.

My dog recently had a cystotomy and I’ve had concerns post surgery twice once in the middle of the night and once on the weekend. It has been so reassuring to be able to speak to a veterinarian or vet tech to review the issues and saved me a $200 minimum just to walk into a pet emergency room. They were able to give me feedback and instructions until I was able to follow up with my vet. This is great for pet parents and also as a business great for Nationwide as a way to keep cost down.

I insure 2 cats on nationwide insurance and I love it for peace of mind anyway but the vet hotline has already paid for itself. I got great information from them, I could send photos, video chat, get nutrition advice, and a full diagnosis and plan on NationwideVetHelpline . I saved at least $200 on a vet visit today that turned out to be mild constipation and I got advice to solve the issue.

Vet Tech Catherine was very professional and listened to our concerns regarding the issue with our Mister Meowgi and immediately scheduled an appointment with a Vet Dr. now waiting for her call.

I really love that this service is available for our fur babies and it helps during after office hours. It relieves our minds to know you care!!!

For late night accident this service is incredible! Quick and efficient service, knowledgeable veterinarians, detailed follow up. 10 out of 10, cannot recommend enough

Dr. Adams and this service are magnificent! Dr. Adams was very knowledgeable and friendly. She gave me great advice and I appreciated how compassionate she was. The call came in before the scheduled time and the connection was smooth and clear. Thank you for a great service!

This is my first time using NationwideVetHelpline . & I was able to have a video call within 5-10 min. The vet was very helpful and took time with me. I got very clear direction. My call was about 1 am.

Amazing

The technician was so kind patient and willing to listen. She took notes of everything and patiently listens to all the details that I gave her.. I am speechless and very thankful.