SATUSEHAT app not working? crashes or has problems?

SATUSEHAT Status


I have a problem with SATUSEHAT

Are you having issues? Select the issue you are having below and provide feedback to SATUSEHAT.




⚠️ Most reported problems ⚠️

Something else
60.0%

Not working
18.0%

Login
14.0%

Screen
6.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SATUSEHAT Problems 😠👌🔥

- People can use other people's data

- Logging in issue

- Database system has multiple instances where test results don't appear

- App imposed on people to track them

- Glitches and goes back to home page when trying to view vaccine card

- QR scan not connecting to certificate

- Testing results show up sometimes, but mostly they do not

- App claims user is not vaccinated even though vaccine certificates are there

  49 Reported Issues: 😵🆘🛟🚨📢

Liew Shyue Shyan
2023-05-24

Please complete vaccine dose #2' always appear whenever I try to submit the details of my vaxcert even tho i have inputted all the required infos. I have tried repeating the process as many as 30 times. Still the same response.

Ruth Vera Archog Estrada
2023-05-22

'Please complete vaccine dose #2' always appear whenever I try to submit the details of my vaxcert even tho i have inputted all the required infos. What is the problem?

MD Amin Bin Md Yassin
2023-05-15

After completed fill dose 1, 2 and 3 and the last step to need to submit failed.

Megan Horrocks
2023-05-13

app keeps saying fill in vaccination detalis for dose 2 when details are in and correct

Kathryn Moore
2023-05-10

Cannot put in my date of birth

Joachim Thalmair
2023-04-16

What does "NIK" and "KTP" mean. Feedback please in English of German. Thank you in advance

Joanna
2023-04-10

I downloaded the app but have no idea how to change it to English i dont understand any of it

Muhammad Salleh Bin Hassan
2023-04-05

My family and I are unable to open the SATUSEHAT app. It keeps prompting us to update to the latest version but there are no updates shown in both App and Playstore. And another matter is that my vaccination taken in Singapore and information still not updated in the SATUSEHAT status. The information shown are still in progress which the previous app used before SATUSEHAT have been updated.

Michael L Johnston
2023-04-02

I have downloaded the app numerous times but all that opens on my samsung s22 phone is a screen with the satusehat icon, nothing else happens

Wieger Renkema
2023-04-01

The app ask to update to the latest version, but the latest version is already installed, it will open and keeps on asking for updates

Wieger Renkema
2023-04-01

The app ask to update to the latest version, but the latest version is already installed, it will open and keeps on asking for updates

Amelie
2023-03-24

I was able to download the app and add my profile information. I was able to upload my passport picture and my proof of vaccination, but once you get to the last step after reviewing your information, a ''failed to load'' page appears. I tried seven times. I fly tomorrow. I am afraid they will refuse my documentation.

Thomas V Smith
2023-03-12

I cannot register on the app on my Android phone. I put the information in, get a code via email and input the code but I just get an error message

Leonard Sinclair Christopher
2023-03-12

I can't register pedulilindungi/satusehat app. It keeps saying i tried too many times. But its my 1st time registering

Tony Krieg
2023-02-28

Hi I keep getting the message that "registration fails" after inputting name, email address,country,passport number etc. I have tried to re-install the app but it won't move the next step to send an email with a numeric code. Any ideas on what to do next

Willis
2023-02-27

I have installed the app on my iphone 14 but it will not allow registration of a new user. Have tried EVERYTHING - just will not get past saying it fails. I no longer know what to do

Sharon
2023-02-27

Will not register me either on mobile (Australian) or email. Have made sure I have the latest apple software. Have turned phone off then on again. Tried a week ago, tried tonight for two hours. Feeling frustrated. Now what do I do??????

Thomas Price
2022-12-26

Vaccination submission rejected ,due to wrong dates. Their app calenders are missing dates, ie; Oct 2021 only has 29 days when there is 31 days in that month.

Grace Lim
2022-12-04

Hi, i am a foreigner from SGP and i uploaded my vaccine details on 1 December 2022. Until today, I am still waiting for approval.

Laurent
2022-11-29

Hello i can’t hit "I agree" on the first page

Byron Davey
2022-11-28

Down loaded the APP but all i get is a blank Pedulilindgungi page, cant do anything with it

Lee Heok Seng
2022-10-21

I cannot upload the health certs

Karen Lesley Wynn
2022-10-11

I have downloaded the app on my Android phone for foreign visitor,but it won't let me register.I tick the t&c but it's says I do not have account,but I can't set it up. Thank you could you please help.

Rick Davies
2022-10-07

"Identity photo cannot be empty" appears, even though i have 1. uploaded a copy of my passport page which has a phot, 2. Uploaded a passport photo only. In both cases the same error message appeared Your advice please...

Susan Payne
2022-09-15

Submitted certificates for verification 2 days ago, but I'm still showing as red in the app. I suspect my photo ID has failed (I uploaded a photo and not a passport image) - no idea how to resolve, email replies are slow and just tell me to "register correctly" or go to the WhatsApp chatbot, which is all Indonesian with no option to translate to English. Infuriating.

Alan Payne
2022-09-15

I am attempting to register an account (using the app). It appears to be working until I attempt to select a Passport Issuing Authority, where no selections are presented and noting is found when I try a search.

Nichola Lafferty
2022-08-30

The message I’m getting is red, it’s In Indonesian but red is transparent, I am fully vaccinated with booster. HELP!

Christophe Niquille
2022-08-16

Hello, I was successful in installing and registering the app on my iPhone. When I try to register my Swiss Covid Certificates and press the submit button, there is a error report that I have to state my full name in a correct format. I have stated my name as follows: Christophe (first name) Laurent (middle name) Niquille (family name) - what is wrong here. Kind regards Christophe Niquille

Anthony Minnart
2022-08-15

I have installed this application on my Samsung S21 and the app is total crap. First of all you can't put it in english... you can clikc on english but is doesn't do anything. So we fill it in Indonesian. It is impossible to verify the phone numer. Although I click on the right national code (+32) and fill in the rest of my phone numer, I do not receive any text... So Via mail ...when I fill in the mailadress, I receive a code. When I fill in the code and click on ''verifikasi'' it doesn't do anything. The button changes color, but it doesn't advance to a next page. So it is impossible to register on the app. This app is beyond bad to be honest. It should not take 3 hours to be able to simply register.

Corry Roosdorp
2022-08-05

I have two issues: - I cannot add my mobile phone number as I do not receive the codes through whatsapp nor SMS; - When I would like to add my vaccinations, I get a blank screen mentioning that my passport details are incorrect. Don’t know what to do as I travel to Bali in three days!!???

Showing 1-30 of 49

Have a Problem with SATUSEHAT Mobile? Report Issue




Common SATUSEHAT Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pusdatin Kementerian Kesehatan RI, developers of SATUSEHAT.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SATUSEHAT Website

Privacy Policy: https://faq.kemkes.go.id/faq/kebijakan-privasi-satusehat-mobile-i-satusehat-mobile-privacy-policy

Developer: Ministry of Health Republic of Indonesia




About this app

Hal ini ditujukan untuk melakukan pengawasan lokasi padat dan ramai yang memiliki resiko tinggi yang nantinya bermanfaat dalam menelusuri riwayat COVID-19 (Contact Tracing).  PeduliLindungi adalah aplikasi yang dikembangkan untuk menghentikan penularan Coronavirus Disease (COVID-19).  Mengandalkan kepedulian serta partisipasi masyarakat untuk saling jaga dan meminimalisir resiko penyebaran COVID-19.  Hal ini dilakukan untuk mendukung program penghentian penyebaran COVID-19 yang sedang diusahakan oleh pemerintah.  Sekecil apapun partisipasi Anda akan sangat berarti untuk menghentikan penularan COVID-19.  Aplikasi akan mengidentifikasi status riwayat kontak atau kasus Covid-19 pengguna serta status vaksinasinya.  Selain tujuan di atas, aplikasi ini juga dimanfaatkan untuk melakukan pendaftaran vaksinasi, scan QR untuk Check-In/Out dan dokumen perjalanan.  Semua terkumpul jadi satu melalui aplikasi PeduliLindungi untuk memudahkan pengguna.  Harapannya, adanya PeduliLindungi sebagai akses dan media, ditambah dengan partisipasi masyarakat dengan mengunduh dan menggunakan aplikasi ini, Indonesia bisa segera bebas dari COVID-19 dan bangkit kembali. * PeduliLindungi didukung oleh Kementerian Komunikasi dan Informatika, Kementerian Kesehatan, Kementerian BUMN dan Badan Nasional Penanggulangan Bencana.