Contact SATUSEHAT Support
Company Name: Pusdatin Kementerian Kesehatan RI
About: PeduliLindungi adalah aplikasi yang dikembangkan untuk menghentikan penularan
Coronavirus Disease (COVID-19). Mengandalkan kepedulian serta partisipasi
masyarakat untuk saling jaga dan meminimalisir resiko penyebaran COVID-19.
SATUSEHAT Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SATUSEHAT Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SATUSEHAT Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 9 Customer Service Reviews 😭😔💔
I have had 3 covid-19 vaccines but when I tried to access them thru the app, it tells me that I have no vaccination record. I am a foreigner (French) but I also have a NIK and that is what I used for the vaccination. The system seems to be confused by that, although I had no problem with pedulilindugi and fortunately I have paper copies of my certificates. Please advise on how to remedy this situation. Thanks Mario Petricola
my name is spelled wrong and the app not letting me change it. And when I uoload my covide certificates and click save, the app says my name is invalid
I can,t register. I enter the code and I get " sorry you have exceeded the maximum number of login attempts. Please try again in 5 minutes. I would appreciate your help
I have registered with the app using my full name. It welcomes me using my full name as shown on my passport. When I try to retrieve my certificate it says the names do not match. My husband has had no problem with his certificate. Please help!
I registered on the app with above email address. Started to find vaccination certificate but it said could not be found. Logged out. Tried to log in again and it said user not known. Tried to register again and it said already registered. Help!
I keep getting notification that my passport format invalid and screen goes blank (step after I click into vaccination status for foreigner) My passport has an alphabet followed by 8 digits. Not sure what to do!
QR scan is Not connected to my certificate
by Bob1241257
The app has both my vaccine certificates with the dates. Which is excellent. I’m able to see the date when I was first vaccinated and I can see the second day when I was vaccinated. BUT when I scan the QR bar at a public facility for example a movie theater or grocery store it rejects my certificates. I get a message saying I cannot enter because I have not been vaccinated although I have been and the documentation is in the app and it has been uploaded properly it’s not connecting the QR scan to my certificate. This is a problem. I don’t know why it says that I cannot enter and gives me a red stop sign that I cannot enter until I’ve been vaccinated. I hope you fix this because it was working before. I have not been able to enter any public indoor facilities because of this.
What a mess of an app!
by Ctyboy
One problem after another. Sometimes my testing results show up, but mostly they do not. I was impressed that my vaccination certificates appeared as they should - but then just yesterday the app now claims I’m not vaccinated and gives me the dreaded red X saying I l’m not vaccinated and can’t enter into any establishment - even though the vaccine certificates are there in the app.
If this is going to be a mandated application for all commerce and transportation it has better work. Otherwise, what I see happening is that malls and offices aren’t even verifying the app checkin anymore, defeating the whole purpose.
Useless Apps
by Pilotgaul
All of my information gone after my second vaccination the certificate cannot be shown and when I’m looking for my certificate with my ID number the system said that I already had my second vaccination and when I tried to click the certificate it was BLANK! please fix it don’t make passengers who would like to travel getting complicated. And if the certificate cannot shown in the application provide the personnel in field with the printer so we can print it on location!!!
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