Citi app not working? crashes or has problems?

Citi Status

Last Updated on 2023-01-09 by Citibank

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1 Reported Issues: 😵🆘🛟🚨📢

Susie Erickson

2022-07-27

App won't update

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Have a Problem with Citi Mobile Check Deposit? Report Issue

Common Citi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Citi app on iOS and Android devices. Solve all Citi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Citi iPhone Issues and Solutions

Citi iOS app crashes, not working, errors
Citi iOS app network issues
Citi on iOS has black/white screen

Citi Android App Issues and Solutions

Citi has errors/crashing/not working
Citi server network connectivity issues
Citi has black screen

Citi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Citi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Citi app crashes or not working on Iphone (iOS):

Close and restart the Citi app on iPhone
Update Citi app to the Latest Version for iOS
Uninstall and reinstall Citi iPhone app
Update your iPhone to the latest iOS version

Fix Citi on iPhone unable to connect to server/internet connection issues::

To resolve Citi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Citi black/white screen (blank screen) on iPhone:

Follow the Citi iOS app troubleshooting guide Here →

Citi Android App Issues and Solutions

Fix Citi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Citi app issues:

Force Stop the Citi App
1. On android, goto "Settings" » click Citi app. » click "Force Stop".

Update Citi to the latest version on PlayStore

Clear Citi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Citi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Citi.

Fix Citi unable to contact server/ Citi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Citi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Citi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Citi on android.

Solve Citi black/white screens issue on Android:

Follow the Citi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Citibank, developers of Citi.

About this app

this app Mobile Check Deposit provides this app TTS clients the ability to quickly and easily deposit checks from anywhere using their iPhone.