MyHeritage Status
Published by MyHeritage.com on 2023-12-31 Explore your roots, find new relatives, and make amazing discoveries with
genealogical search tools and an intuitive family tree builder. Join our global
community of users to map your ancestors and family history effortlessly.
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problems reported in the last 24 hours
Reported Issues: 11 Comments
By Suzanne 2 weeks ago
When I search for dna matches that are in either extended or distant family I get the no DNA match response. Even though I can see them listed in my match list. It also doesn’t pick up ancestral names. Only the name of the match.
By Sharon White 5 months ago
My login details have been cancelled by the site. I can't generate a new login email
By Tracey 5 months ago
I can’t upload photos on my phone to the MyHeritage mobile app. I keep getting an error message while working on my family tree with the mobile app. It keeps saying “something went wrong”.
By Jørn Hansen 5 months ago
Problem: could not load Quicksave data ?
By Wayne 6 months ago
Can not log in on app, a blank box appears that I can not remove or get past
By sandra catherine Rispal 10 months ago
when I search for ancestors I keep getting :"Oops, something went wrong" I checked my internet and wifi and all is well so it is my heritage search that is the problem. It is very frustrating
By Richard Chang 10 months ago
App and website refusing to save my edits, says “unknown” reason
By Birgit Walraet 1 year ago
I can't add information from smart matches or other sources.
By Linda Hess 1 year ago
What do I do when a pop up says "something went wrong"?
By Arthur Fitzgerald 1 year ago
Just received yesterday My Heritage as gift, Code 10212. Followed the steps and it seems my wife is shown as my grandparents child. Not able to get back into so I can make changes. Need some help. Tel. #251-459-4133.
By Bo Olde 1 year ago
Hi I have discovered that the MyHeritage incorrectly reports "This person appears twice in the tree" for a specific person in my tree under certain circumstances: i.e. the deviation appears to shows up after searching for a close relative (husband or children, however neither parents nor siblings) to the specific person (using the search box "Find a person") or choosing the family branch of her husband, but otherwise not. My tree is "Gunnar Ohlde Web Site", the specific person is Stina Danielsdotter b Jan 9 1788 The deviation persists after starting a new instance of MyHeritage. I have screen shots of the deviation to show on request. BR Bo
Common dislikes about MyHeritage app
- Takes longer than anticipated to get DNA kit
- Receiving emails/texts to constantly try and ‘upsell’
- Results can take up to 9/10 weeks to get
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Common MyHeritage Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot MyHeritage app on iOS and Android devices. Solve all MyHeritage app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MyHeritage.com, developers of MyHeritage.
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