MyGalen app not working? crashes or has problems?

MyGalen Status

Last Updated on 2023-10-27 by Galen Medical Group

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Common MyGalen Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyGalen app on iOS and Android devices. Solve all MyGalen app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyGalen iPhone Issues and Solutions

MyGalen iOS app crashes, not working, errors
MyGalen iOS app network issues
MyGalen on iOS has black/white screen

MyGalen Android App Issues and Solutions

MyGalen has errors/crashing/not working
MyGalen server network connectivity issues
MyGalen has black screen

MyGalen iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyGalen app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyGalen app crashes or not working on Iphone (iOS):

Close and restart the MyGalen app on iPhone
Update MyGalen app to the Latest Version for iOS
Uninstall and reinstall MyGalen iPhone app
Update your iPhone to the latest iOS version

Fix MyGalen on iPhone unable to connect to server/internet connection issues::

To resolve MyGalen network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyGalen black/white screen (blank screen) on iPhone:

Follow the MyGalen iOS app troubleshooting guide Here →

MyGalen Android App Issues and Solutions

Fix MyGalen not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyGalen app issues:

Force Stop the MyGalen App
1. On android, goto "Settings" » click MyGalen app. » click "Force Stop".

Update MyGalen to the latest version on PlayStore

Clear MyGalen App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyGalen app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyGalen.

Fix MyGalen unable to contact server/ MyGalen internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyGalen » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyGalen » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyGalen on android.

Solve MyGalen black/white screens issue on Android:

Follow the MyGalen android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Galen Medical Group, developers of MyGalen.

About this app

Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity and a commitment to technology, education and scientific inquiry. Galen Medical Group is a physician-led, multi-specialty medical group that provides outstanding health care in the greater Chattanooga area. We help coordinate and manage health care through patient engagement utilizing all resources at our disposal. The this app App allows our patients to access the care you and your loved ones deserve. • Communication - Have questions concerning the care of you or your loved one? Everything we do is focused on caring for our patients, our Galen family, and our community. Reach out to your physician or care team through our messaging feature.