ViJi app not working? crashes or has problems?

ViJi Status

Published by ViJi

De la conception à la mise sur le marché, chaque produit a sa propre histoire.
L'objectif de ViJi est de retracer ce cycle afin de remplir deux objectifs :
accompagner les marques dans leur démarche de transparence et de traçabilité,
et donner des éléments de décision éthiques aux consommateurs grâce à des
indicateurs sur les conditions sociales et environnementales de production.

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Common ViJi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ViJi app on iOS and Android devices. Solve all ViJi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ViJi iPhone Issues and Solutions

ViJi iOS app crashes, not working, errors
ViJi iOS app network issues
ViJi on iOS has black/white screen

ViJi Android App Issues and Solutions

ViJi has errors/crashing/not working
ViJi server network connectivity issues
ViJi has black screen

ViJi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ViJi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ViJi app crashes or not working on Iphone (iOS):

Close and restart the ViJi app on iPhone
Update ViJi app to the Latest Version for iOS
Uninstall and reinstall ViJi iPhone app
Update your iPhone to the latest iOS version

Fix ViJi on iPhone unable to connect to server/internet connection issues::

To resolve ViJi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ViJi black/white screen (blank screen) on iPhone:

Follow the ViJi iOS app troubleshooting guide Here →

ViJi Android App Issues and Solutions

Fix ViJi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ViJi app issues:

Force Stop the ViJi App
1. On android, goto "Settings" » click ViJi app. » click "Force Stop".

Update ViJi to the latest version on PlayStore

Clear ViJi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ViJi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ViJi.

Fix ViJi unable to contact server/ ViJi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ViJi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ViJi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ViJi on android.

Solve ViJi black/white screens issue on Android:

Follow the ViJi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ViJi, developers of ViJi.

100% Contact Match

Developer: ViJi Team

E-Mail: [email protected]

Website: Visit ViJi Website

75% Contact Match

Developer: Viki, Inc

E-Mail: [email protected]

Website: Visit Viki, Inc Website

About this app

De la conception à la mise sur le marché, chaque produit a sa propre histoire. L'objectif de this app est de retracer ce cycle afin de remplir deux objectifs : accompagner les marques dans leur démarche de transparence et de traçabilité, et donner des éléments de décision éthiques aux consommateurs grâce à des indicateurs sur les conditions sociales et environnementales de production.