Ladder app not working? crashes or has problems?

Ladder Status

Published by myladder, inc.

Ladder is a complete mental health toolkit with everything you need to feel
better, in one place. Our tools are designed to empower you with self-efficacy
and live a healthier, happier life.

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By Ashley Furst 1 year ago

Have a Problem with Ladder: CBT Self Care Journal? Report Issue

Common Ladder Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ladder app on iOS and Android devices. Solve all Ladder app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ladder iPhone Issues and Solutions

Ladder iOS app crashes, not working, errors
Ladder iOS app network issues
Ladder on iOS has black/white screen

Ladder Android App Issues and Solutions

Ladder has errors/crashing/not working
Ladder server network connectivity issues
Ladder has black screen

Ladder iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ladder app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ladder app crashes or not working on Iphone (iOS):

Close and restart the Ladder app on iPhone
Update Ladder app to the Latest Version for iOS
Uninstall and reinstall Ladder iPhone app
Update your iPhone to the latest iOS version

Fix Ladder on iPhone unable to connect to server/internet connection issues::

To resolve Ladder network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ladder black/white screen (blank screen) on iPhone:

Follow the Ladder iOS app troubleshooting guide Here →

Ladder Android App Issues and Solutions

Fix Ladder not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ladder app issues:

Force Stop the Ladder App
1. On android, goto "Settings" » click Ladder app. » click "Force Stop".

Update Ladder to the latest version on PlayStore

Clear Ladder App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ladder app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ladder.

Fix Ladder unable to contact server/ Ladder internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ladder » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ladder » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ladder on android.

Solve Ladder black/white screens issue on Android:

Follow the Ladder android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at myladder, inc., developers of Ladder.

Verified email

Contact e-Mail: [email protected]

12.12% Contact Match

Developer: InnerHour

E-Mail: [email protected]

Website: Visit Ladder Website

About this app

You'll build healthier habits & emotional awareness, find support from top experts, and get actionable insights on your well-being. - Explore our library of supportive practices created by diverse therapists & experts! Our tools are designed to empower you with self-efficacy and live a healthier, happier life. this app is a complete mental health toolkit with everything you need to feel better, in one place. If you have any questions, please reach out to us at hello@myladder.