ShutEye Status

The app was frozen even when I refreshed the app multiple times and even shut down and turned back on my phone.

Not recording sound

My shut eye recordings won’t play :(

My recordings won’t play

A few times I have woken and ended the tracker and the sleep data did not track. The tracker was started at night, and I hit quit in the morning. But notice that it actually hasn’t tracked.

After two days the app stopped recording my sleep for me to play back. It does still seem to work. But I can't play any longer the little sound snippets. Did I delete something that does the recording? If yes, what do I need to additionally download or do to make it work again? Thank you for advice. Kim Engelen

I have tried for days to cancel this trial of “shuteye” to no avail! There is no cancellation on it in settings! PLEASE CANCEL THIS IMMEDIATELY!! PLEASE RESPOND. THANK YOU. JUDY BUTTS

I have recordings from last night, but when I press the arrow button for it to play, nothing happens.

Can’t access recordings or other data except the main screen.

The app itself works great, but it does not sound an alarm even if its setup.

I wish to cancel my trial subscription

Sounds shit off after 20 min or so, timer icon grayed out doesn’t let me adjust how long sounds play

I am trying to delete myself from eyeshut. I’ve used it twice and just simply want my name and info deleted from this app. Please delete me so I have nothing to pay. I am within the first free week. Please answer. Barbarajeanne1@redacted

Neither my sound mix nor my alarm have sound. This happened for a few days just over a week ago.

It seems my app stops working if I get up during the night. For example, if I get up at 2 am, the app only records the period of time I originally fell asleep until 2am. It is plugged in all night.

The horoscope is no longer showing

My Shut Eye is not working correctly. I want to reinstall the app but do not know how.

When I hit play to hear my sounds I am not hearing anything. I have checked your volume and it is up all the way. What else could be causing this?

Does not finish a whole night with me! 🤷🏼‍♀️I leave it connected to my cable like you say, but like last night it went from 10:00 to 11:54! I woke up at 6:30 this morning and of course didn't have to shut it off. Like this when it's working.

Hi. Had my first night of shut eye. It was great. This morning I was looking through it and accidentally started the next day! I don’t know how to stop it and reset it to use tonight not this morning! Please help. Thanks.

With mine it says I’ve made the noises but says it’s locked and I’ve got to pay to listen my sister has it but dosent pay and i let’s her to please help me

I've been charged and I have been trying to cancel this subscription before it started to take payment!

App works fine for awhile, but when I get up the middle of the night it stops recording even though it says it's working.

Could using a humidifier in my bedroom interfere with the recordings . I have had much lower snoring and suspected sleep apnea episodes since using it for the past two nights. Would it block out the snore sound?

When I nothing works. Recordings don’t play . Not even 24 hours. Garbage.

The app won’t open. I click on it and it automatically closes again. I’ve had it for nearly a full year with no issues and now it just won’t open?

The app will no longer open. I don’t want to delete and reload as I’ve already paid for it.

I click on it then it auto shuts off

I’ve been using it for a few months and now it will not open. When you click to open it, it just closes automatically

Only after two days, my app doesn’t work. When I click the app, it does not show anything which means I cannot open the app. I have tried to shut my iPhone down completely and re-started the phone and tried again with no luck. Please let me know what should I do? Thanks!