Sleep Cycle Status

My sleep and sound detection is not working. This was a key feature for me and worked fine on free version but as soon as I upgraded to premium subscription after one night, It says “audio recordings for this night are no longer available as they have been either manually or automatically deleted.” I haven't deleted them and I have the settings so that the audio recordings will never be discarded. Please sort this issue out. It’s very disappointing for an app that has so many good ratings. Clearly there are multiple issues with this too seeing other people’s comments. Thanks.

My sleep cycle has has worked so very for for a long long time! But suddenly 2 nights ago, it stopped reporting my snoring. Still records a cough now and then, but no snore at all. And I am a snorer, for sure. I am in the process of getting an Inspire device for obstructive sleep apnea, so my snore data is important to me. Please advise and help me!

My heart rate test always worked on my iPhone 11, now I have an iPhone 15, and it does not work. Anything I’m doing wrong?

Bug. If I pick up my iPhone in the middle of the night and watch YouTube; Sleep Cycle still logs it as sleep, and records the sound from the videos as me talking in my sleep...

The alarm either does not sound or sounds very quietly for around 5 seconds and then shuts off. Then it begins the 5 minute countdown. Basically I am not getting the consistent wake up notices.

Sir when the alarm starts ringing at morning it hangs like crazy and sometimes it may get stuck also

my sleep cycle has stopped recording snowing and sleep levels. Everything else is fine?

The app dies not wake me up. I set it to wake me up in a specified time interval and places my phone the way it shows me to. But in the morning, the alarm does bot go off in the specified time period. When I do wake up and disconnect my phone from the charger, the alarm finally goes off.

since ios update the recordings dont play. they are there but pressing the play button doesn’t do anything :(

My sleep cycle app opens then immediately closes again I have paid for a slight upgrade so don’t want to delete and start again

App keeps crashing when I try to use it. I have used app for several months and it never crashed before.

Some mornings it says audio recordings for the night are not available or have been automatically deleted. Why?

I can’t log in bacause I can’t get past the premium tier.

My sleep and sound detection is not working. It says “audio recordings for this night are no longer available as they have been either manually or automatically deleted.” even though I haven't deleted them and I have the settings so that the audio recordings will never be discarded. I have premium account and have not made any changes at all. Only thing different is that I have not used app as frequently as before, however have it set to keep sounds forever. I have now lost about 2.5 years of recordings that had data on I really wanted to keep. Really disappointed.

I went to bed around 9:27pm but it said I went to bed at 10:39pm and and the graph is all funny I don't know if this is happening because of the new update.

The app isn’t tracking my sleep anymore

The app isn’t tracking my sleep anymore

My sleep and sound detection are not working. It keeps saying “audio recordings for this night are no longer available as they have been either manually or automatically deleted.” even though I haven't deleted them and I have the settings so that the audio recordings will never be discarded.

I paid for the sleepcycle premium and cannot access my account

The same date keeps showing in my journal, from last October. This means I can’t access any of my recent data?

My Sleep Cycle subscription was renewed on March 4/2022 in the amount of $ 29.99 I have been a subscriber for around 4 years and everything worked great. Now the app is not working and shows the exact same data for every day. I deleted the app and reinstalled it and it is still doing the same thing - showing me the exact same information every day. When I paid for the app I had access to what you now call premium to get the additional info that you now charge for. Why is this happening and I need you to let me know why that is happening and how I can fix this. Please respond and help me out.

Says the audio recordings for last night were deleted either manually or automatically. I looked at my settings for the app. Microphone access is allowed.

Keeps showing data from December every single day. Not recording sleep sounds. Deleted and redownloaded the app but didnt help

My sleepcycle is only showing sleep data from last August. The same night appears every day so it isn’t actually showing me my sleepcycle, just an old one.

Not sure whose data it’s showing but it’s saying I’ve been in bed for 8 hours when I know it’s only been about five. Also not recording sounds consistently and I know I snore.

The selected sounds feature stopped working completely.

Journal page stuck, shows graph, but not the circle & number, won’t scroll up to top of page. Tap calendar icon top left, calendar goes back to first day installed. Doesn’t show data for that (or any) day, stuck on graph for today. You broke it w/ latest update. 2016 iPhone SE; iOS 14.4.2

It is auto deleting all my recordings. I canonot track my my movement or snoring because it says it is not available

My alarm snoozes without me touching it

Recording sound is not working. I have removed and then reloaded Checked microphone setting, background refresh and more. The message say that Souns has been disabled or shut of manually 🤷‍♀️

The sounds were not working last night, it recorded them , but I can’t hear the sounds and my volume is upon my phone

The alarm used to go off in my bluetooth earphones. Suddenly not anymore. My partner is now awakened by the noise. Very annoying for him. Am I doing something wrong?

Woke up with music but then app started a buzzing, intermittently & only when app open

Does not record snoring on Android.

Issue with stories fading early. Very frustrating. Please tell me how to resolve this.

The heart rate monitor flashes on the screen then disappears before it can be used.

Yesterday and today when I wake I press the button to stop the app and just get a blank screen with a curvy line at the bottom. Unable to view the recordings. Help!

when i open app it just loads.

Been using sleep cycle app for years. I love the sleep stories but sometimes they fade out and stop mid-story, while I’m still awake. I have tried turning up the volume, ‘waking’ the phone up but it stops the story. Then I have turn it on again and it starts from the beginning. Boooo. Very annoying!!

I’m trying to cancel my Sleep Cycle app. No luck after several attempts. Please help. It renews March 3 whether I want it or not.