JYouPro Status
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Problems reported in the last 24 hours
Summary of JYouPro Problems 🔥
Step count is way off
Does not have voice accessibility
Does not show swimming activity in the app
Won't connect to watch
Family sharing doesn't work
Kids had issues ever since they got them
📋 81 Reported Issues:
It doesn't charge
Won’t connect. And lost the heart and oxygen part
Does not record sleep before midnight.
Although the ring is fully charged it does not connect to the app. I tried all your troubleshooting
Messages come up twice (for the same person) and I cannot read them either.
cannot adjust time
Won't connect completely saying invalid pin or pass key.
Watchfaces download the improper watchface. They are all mixed up. Some downloads don't even start
The watch will not stay in charging mode, it comes on for a second then goes back to watch face.
Won’t let me login and when I try to recover my password nothing in my email
syncing fluctuates between 33% and 44% and back to 33%. Won't sync. For over 2 weeks now.
The Temperature does not show up in Fahrenheit, only Centagrade. I've tried updating - did not need it. I don't know where to find this control. Thanks in advance for your help, Kirk
App failed to sync with my sleep data. How do I fix this?
JYouPro not scanning smart watch, I have deleted held watch at many angles so I think I have tries everything wondering if it is the watch. It has worked on Samsung Ph not Motorola. Suggestions please
It keeps lighting up when I lift my wrist even though I have it set on power saver. What do I do to fix it?
File marker does not work on jyoupro
Jyoupro has to be restarted each and ever morning again while the phone was at the charger overnight. After the morning-restart it stays on for the rest of the day… How to cure this?
The JYouPro app will not always transfer my step count to my daily total. For example, the app home screen will tell me I have 2232 steps today but if I swipe down to see my daily total, it will say 109 and just started at 5pm. It seems I have to sync the watch to the device early in the day otherwise it loses the hour to hour data. Is there a maximum buffer on the device for the hour to hour total?
My watch doesn't record my sleep.
Watch won't connect to my iPhone. Scan for device on my phone won't bring up watch.
Watch won’t sync with my iPhone
My watch keeps turning off. Does not keep a charge.
The app won’t allow me to sync anything past 1%..
My watch doesn't show weather in Fahrenheit and only displays military time
Won't disconnect from Bluetooth, I have turned off bluetooth in the app. I don't want my music playing through the phone. How do I stop this?
I can’t fix the weather on my watch please help thank you
Sms doesn't work
My smart watch stopped the steps and sleep app how do I get it back on my smart watch
Doesn’t connect and if it does it gives a direct route over water when I am cycling.
The sensor stop working correctly
My watch quit vibrating when I get a text or call how do I fix it
why cant i get messages from my hotmail no toggle for hotmail only gmail
Sound from I phone will only go through watch
How do I get backups
I deleted the JYouPro App by accident and lost all my data from Apr/May 2023 when I reinstalled the App. How do I get it back?
I accidently deleted the JYouPro App and lost all my data from the past two months starting in Apr 2023. How do I recover my steps/kcals/distance and duration? Thx.
I accidently deleted the JYouPro App and lost all my data from the past two months starting in Apr 2023. How do I recover my steps/kcals/distance and duration? Thx.
Will not connect to phone ,time is wrong by 90 minutes unable to change,very poor instructions minute print virtually unreadable,very poor quality.now i know name of product lots of people have the same problem.!!?
Will not connect to phone ,time is wrong by 90 minutes unable to change,very poor instructions minute print virtually unreadable,very poor quality.now i know name of product lots of people have the same problem.!!?
I have provided sms access to the smart watch, but messages don't show on the phone.
The device don't open on the phone to go to other settings
My jyoupro watch is showing the wrong time
This won’t show txt messages or answer calls on IPhone SE
Had a system update 3 days ago, after the update the screen went black and I have been able to get it working again. I have only had the watch 2 weeks.
HI my JYoupro started to act up today. I put it on to charge and then it won register the right time and the watch keeps trying to reset every 90 seconds. No clue what to do
Had problem connecting watch to the app. Time on watch wrong. I tried deleting app. No cannot reinstall jyoupro on Google store. Message says something went wrong.
My watch ran out of batteries and shut off. When I charged and restarted it, it doesn't have the right time and when I try to go on the app to try to fix it it won't connect to the watch and now my watch is just stuck on searching mode
My watch seems to be set up but it doesn’t set the correct time and the calendar for date goes from1970 to 2001
The weather part of the app is not accurate. It is off by as much as 20°.
My device randomly will stop being able to control pausing and skipping songs under the music tab. Most of the time I can quickly get it to work again by either closing and restarting Spotify or disconnecting and reconnecting the watch from the app. Is there something specific I'm missing in settings or that I'm doing that is causing this?
My device disconnects frequently. Sometimes it connects again on its own, I do not understand how. When it does not I try to do as instructed but the screen, where you connect the device in the first place does not show, unless I delete the app and download it again. Today I did this but it is impossibel to reconnect. My device does not show, I have tried and tried. It does not work.
My jyoupro just stop working in the middle of the day won't turn on won't charge just relieved it at Christmas and it hasn't been a month and it stop working.tried different plug and even asked s friend to borrow theirs.left it on charge for 30 minute and nothing....not a very good thing here
My JYouPro watch is not letting me register to have an account. I put an 9 digit password and it won’t let me register. Is there something wrong?
I have a Samsung M23 phone. I woke up one day last week and the synchronisation wheel on the app did not appear. Also, HR, BP and Temp features have disappeared from the app. The device update 'wheel' just keeps turning. Strangely, on my old Samsung J6 phone everything still works. However, I only use that at home as there is no longer a SIM card in it. Is there an incompatibility problem with newer phones?
It's not letting me bind my watch to my phone
My watch wont synchronize with my phone. Tried reinstalling app and was unsuccessful in resolving the problem. When i go to the settings on the watch it is stuck on searching for device.
Watch keep crashing. Screen only stays on for 20 seconds before going off and then wont activate for a few minutes. Unable to do a reset or update. Very faulty
Watch won't charge went to sleep with watch on woke up to no power and watch won't charge. There's no instruction for troubleshooting or how to fix this issue just received the watch on Saturday.
Hey there. I try sync the time on my watch with my phone but that is not working. Also when I measure my heart rate or blood pressure the screen doesn't stay on to measure it on my watch and I try measure it from my phone and that just keeps going and going and it doesn't show a result after a set time, you just keep waiting and then see no results.
My daughters watch won’t sync past 35%. I’ve tried unsyncing and deleting and reinstalling app. Please advise.
How do create an account?
Won’t stay on after charging till full , won’t stay on
My watch won’t hold the charge , charged till full but won’t stay on when off the xharger
Ever since the time change Sunday November 6th 2022, my watch will not go to correct time and won't add my steps or anything else to my phone at all. I Uninstalled and reinstalled the app and reset tye watch and still nothing
My watch is connected to my iphone through Bluetooth. But when I go into the app and click the scan device it says that my Bluetooth is not turned on & that it needs to be turned on but it IS ON? So I can't connect the app to my watch. the time and all that on my watch isn't correct.
As of today the watch will not charge, please advise. We have tried all day but charge signal is not receives.
Following my bug report on September 22th: the keyboard on my iPhone is still being blocked by the watch. According to some experts, you need to change the bluetooth profile of the watch to prevent that the keyboard of the iPhone will not be blocked. Actually, it seems that the BT profile of the watch will act as a full keyboard. Therefore the iPhone will not use it's own keyboard.
Same issue as reported by Iozsef at Sep 13 2022: When my watch is connected via Bluetooth, the keyboard on my iPhone 13 (iOS 16) is blocked. When i want to write something the keyboard doesn’t appear any more.
iPhone XS 256GB - iOS 15.6.1 - Only volume control in music control - Music control is not working with another Bluetooth device like headphones - listening music through the watch is unnecessary! - No phone or SMS notification on the watch
When my watch is connected via Bluetooth, the keyboard on my iPhone 13 (iOS 16) is blocked. When i want to write something the keyboard doesn’t appear any more.
Scrolls through 5 settings then stops and returns to beginning screen and gives 3 beeps.
I have the latest version of the app. However it will not sync with my watch. It makes the sync sound, but It displays the incorrect time and the app does not display any of my information.
Why are there blank holes in the night's sleep details? and where can we change the start of the sleep time?
It pairs with my phone but won’t display the correct time
The app on my phone will not let me register my password on the unit I just bought.
My profile picture isn't changing
It will charge even after leaving in the charger all day.
I return my watch to factory settings now it will not sync -- no green lights come on at all in the back - so I cannot go in and turn on SMS etc. What can be done?
Não consigo aceder á conta. Diz sempre que, membro não existe.
it does not recognize my email address
I have lost my smart band and would like to cancel all datas!
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Common JYouPro Problems & Solutions. Troubleshooting Guide
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E-Mail: thinksth@qq.com
Website: 🌍 Visit JYouPro Website
Privacy Policy: http://download.keeprapid.com/apps/smartband/keepfit/privacy/en-main-privacy.html
Developer: Keeprapid Dev
‼️ Outages Happening Right Now
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Feb 19, 2025, 11:54 PMa user from Stäfa, Switzerland reported problems with JYouPro : Connection
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