Iowa Status

Last Updated on 2024-07-14 by IDEMIA Group

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Common Iowa Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Iowa app on iOS and Android devices. Solve all Iowa app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Iowa iPhone Issues and Solutions

Iowa iOS app crashes, not working, errors
Iowa iOS app network issues
Iowa on iOS has black/white screen

Iowa Android App Issues and Solutions

Iowa has errors/crashing/not working
Iowa server network connectivity issues
Iowa has black screen

Iowa iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Iowa app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Iowa app crashes or not working on Iphone (iOS):

Close and restart the Iowa app on iPhone
Update Iowa app to the Latest Version for iOS
Uninstall and reinstall Iowa iPhone app
Update your iPhone to the latest iOS version

Fix Iowa on iPhone unable to connect to server/internet connection issues::

To resolve Iowa network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Iowa black/white screen (blank screen) on iPhone:

Follow the Iowa iOS app troubleshooting guide Here →

Iowa Android App Issues and Solutions

Fix Iowa not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Iowa app issues:

Force Stop the Iowa App
1. On android, goto "Settings" » click Iowa app. » click "Force Stop".

Update Iowa to the latest version on PlayStore

Clear Iowa App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Iowa app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Iowa.

Fix Iowa unable to contact server/ Iowa internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Iowa » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Iowa » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Iowa on android.

Solve Iowa black/white screens issue on Android:

Follow the Iowa android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IDEMIA Group, developers of Iowa.

About this app

this app Mobile ID is a contactless, convenient way to verify your identity from your phone while providing layers of security and privacy controls. this app Mobile ID allows you to control what information you share during a transaction. Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected. 3. 4. For example, when buying age-restricted items, Iowa can confirm you are of legal age without having to share your birth date or address. Please note: this app Mobile ID is an official state-issued ID, serving as a companion to your physical ID. As not all entities are able to verify mID, you should continue to carry your physical ID. Iowa requires an iPhone 6s (iOS 13. 1) or newer device.