Contact Iowa Support
Company Name: IDEMIA Group
About: Iowa Mobile ID is a contactless, convenient way to verify your identity from
your phone while providing layers of security and privacy controls.
Iowa
Mobile ID allows you to control what information you share during a transaction.
Iowa Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of IDEMIA Group
Verified email ✔✔
E-Mail: MobileIDHelp@us.idemia.com
Website: 🌍 Visit Iowa Website
Privacy Policy: https://idemia-mobile-id.com/enduserprivacy
Developer: Idemia R&D
Privacy & Terms:
3 Most reported problems 😔💔
Total crap.
by Not User Friendly Set Up.
Would not work on the face scan. THEN tells me to take my glasses off. Which helped but it kicked me out because I was taking too long. Now will not let me do anything. Should have been a five minute set up turned into a major hassle. I will probably try again, but will have to do chat as the email requires everything about you and your phone to even contact them.
Buggy App
by Tbuzleski
I enrolled and everything seemed to go correctly. About a month later I checked the app just for fun and my credentials were gone. I tried to rescan my DL and on the back side it just choked and froze and then gave me an error. Tried to redo this 3 times and still received the same error. This program is not ready for prime time. I will stick with the old fashioned way with a physical card.
Awful set up experience
by AZinNL
I’ve tried this app on two separate iPhones. 14 Pro and 15 Pro. Both times the app refuses to capture a photo of my ID during the set up process. I’m holding extremely still and have tried holding the phone far away, and close. When I hold it close the photo capture is blurry, when far way and not blurry it’s too far to capture. Such a pain.
Have a Problem with Iowa Mobile ID? Report Issue
Why should I report an Issue with Iowa Mobile ID?
- Pulling issues faced by users like you is a good way to draw attention of Iowa Mobile ID to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Iowa Mobile ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Iowa Mobile ID.
