app not working? crashes or has problems?

Status

Last Updated on 2022-06-22 by Airside Mobile LLC

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User reports:
No current problems

User reports 0

Summary of Problems 🔥

- Some airport employees may not be aware of the app or where to go for the Mobile Pass line.

- Representatives directing people into open Custom Lines may send regular passengers into the Mobile Lines, causing confusion and longer wait times.

- The app may not be useful in all situations, such as when it is just as easy to hand over physical passports or when it is unclear if the app can be used to skip certain steps in the customs process.

📋 2 Reported Issues:

Robert Scholes 2023-04-05

Created account with passport and driver's license data verified. Got to the airport., selected Airside. No record of me in the app. No login page, no data. Nada. Worthless.

Wayne Wallgren 2022-06-25

It fails to make the photo match ith my DL and refuses to scan my passport. Not useful at all.

Showing 1-2 of 2 reported issues:

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Common Problems & Solutions. Troubleshooting Guide

Table of Contents:

iPhone Issues and Solutions

iOS app crashes, not working, errors
iOS app network issues
on iOS has black/white screen

Android App Issues and Solutions

has errors/crashing/not working
server network connectivity issues
has black screen

⚠️ Troubleshoot | Fix Now in One Click

iPhone Issues and Solutions

How to fix app crashes or not working on Iphone (iOS):

Close and restart the app on iPhone
Update app to the Latest Version for iOS
Uninstall and reinstall iPhone app
Update your iPhone to the latest iOS version

Fix on iPhone unable to connect to server/internet connection issues::

To resolve network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Android App Issues and Solutions

Fix not working on Android, crashes, errors or is unresponsive:

Force Stop the App
1. On android, goto Settings » » click [Force Stop]

Update to the latest version on PlayStore

Clear App Cache and Data:
1. On android, goto Settings » Apps » » Storage » click [Clear Data] option. This clears both data and cache.
2. restart .

Fix unable to contact server/ internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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