Trinity Health MyChart Reviews

This is so difficult to use. I was issued a new credit card and could not access how to change my information. I tried every category on the menu and tried many times within a category to find a way to input. “ BILLING” definitely has no sub category which allows it. Also, how available is a contact phone number? I sent a message for help but, how long will it take to answer???

I also tried starting from scratch like I was a new applicant.

Some of the information is helpful, but it’s incomplete. The inability to remove reminders for things that are no longer needed is frustrating. I still have a front-page reminder to get my first covid vaccine even though I’ve now had three doses and my first one was a year ago. I should be able to delete/remove that alert. It’s also frustrating that I can’t add my 12 year old child’s chart to my account.

TrinityHealthMyChart is very useful and has streamlined a number of functions that previously were difficult. However there are some flaws such as the inability to add a saved payment option on an iPhone XS because the save button is blocked by the nickname box. Also, using online check in doesn’t work (I checked in and the office didn't know that I had). Also there is no positive confirmation of check in nor a way to see that the check in had been seen. I would suggest having a status indicator that shows the user the steps of a check in, like check in submitted, check in confirmed, nurse received, nurse on the way, etc. that way if the front desk missed it you can see that and call in and not need to wait so long. I think it would also be helpful to have a broader set of subjects when communicating with the medical team. Such as adding prescription refill request, new prescription needed, etc. currently the only option is non-urgent medical question but I bet the docs would appreciate a little more bifurcation of issues.

I really love the speed with which I get test results and notifications. Oddly, I often get more questionnaires after I’ve already completed one or more.

I have a high failure rate at conveying messages to my doctor. I’ll go to messages and write a reply, but it always comes back with a notice that it did not get to my dr. and I have end up having to call, anyway.

I love Dr. Jennifer Dulaney and will gladly deal with computer issues as long as I can still be her patient!

There are WAY too many reminders and repeat questionnaires for rehab participants. I get texts, emails, and reminders. There are so many I sometimes just start deleting because of multiples. A week before, day before, day of, and last minute reminders just overfill my mail, causing automatic deletions and reminders to be destroyed. Overkill does not beget compliance, but the opposite. It’s time to back out of the My Chart useage.

Having been a spectrum patient in the past moving to Mercy Health and coming back to Spectrum for pain management and spinal care, I find the coordination or linkage with a Hospitals is wholly and totally ineffective not only was the implementation at Mercy and epic failure but information is still incorrect on their system while your system carries information that is outdated and is still calling and giving me reminders for stuff that I don’t even have those doctors anymore. One thing that seems to be pretty effective though as you find a way to rattle on for $20 statement with emails texts and messages in the portal so perhaps I’ll pay the $20 and maybe you’ll get your act together

I have had some procedures completed recently, and while it is convenient to fill out forms prior to an appointment, the fact that I get asked the same questions over and over and none of the answers appear to be retained makes the whole process extremely annoying.

Please change the form so it has some sort of storage capability.

I just paid my bill online and didn’t see anywhere to check to see what services I was paying for. It did state that I had a previous balance and I had not received any notice of a previous balance. I had seen my doctor and had lab work, but I had no way to see what this charge was.

I love convenience of access to medical records when out of town.
I like the doctor reminder regarding appointments for referrals have However there is a reminder for a nutrition appt that has already been completed. I don’t know how to remove that.
Grateful User
MaryEllen

In general I like using MyChart. It provides useful information and is an effective means for contacting my PSP. The only complaint I have is that there is no way to send feedback to the software company or whoever controls the program. For example, I continually - to this day - receive messages to schedule my Covid vaccine: there is no way to submit a response that I have had my vaccinations administered by another medical entity.

I love it. Never takes long to hear back from them when u ask a question, never takes long to get script sent in as well.. EVERYONE is so nice & helps if they can, sometimes go out of there way to help.. best Dr’s & Nurses & interns I’ve ever delt with.. when I go in the once at the front fest are so friendly & helpful.. :0)
THANK YOU ALL ;0)
Jill Crane

As a patient, I appreciate the quickness with which I can see lab results and important messages from my providers. And because I’m a Agey Boomer, I have a few chronic conditions and MyChart is a great way to keep track of med refills, reports etc.

And as a provider at a system that uses Epic, I appreciate that my patients have such access to their health care documents. It makes us all better consumers.

TrinityHealthMyChart has been extremely useful to me in the last couple years, as I have had surgeries and unexplained medical issues recently. I’ve had access to my blood work, medical history, nurses for my questions, and prescription refill requests, among other things. It has helpful beyond what I could have expected.

From the greeting at the information desk to wheel chairing me out the door to go home I was cared for by caring, pleasurable, nice, friendly staff. Every care provider including reg clerk, and then all my preop care providers. All that helped my primary nurse were awesome! I Loved their attitudes! Im sorry i can’t remember your names! In Post op Natalie and Greg awesome! Of course Anesthesia doc and CRNA, and Dr Morrison and her resident! Thank u all!

My Chart patient portal is a great communication tool between my medical providers and myself. My questions are answered quickly and my test results are posted for me to view. I love being able to fill out questionnaires before my appointments saving me from having to arrive early.
The portal is not just for the young, l am 75!

I love MyChart, because it keeps track of all my appointments, and procedures, and results. I especially like the prescription and allergy section. My favorite one is the ability to contact my Doctor at any time and have a response back within 24 hours and usually less.

It makes scheduling appointments, contacting your doctors, as well as your medical records and everything!! I LOVE IT!! I’m sure there’s some things that could use improvement but I’ll let you know what else possibly.. thanks for being so awesome at caring for your patients and making them feel wanted and cared for! Now I need a new primary care that makes me feel like she couldn’t care less about me:(

Whoever designed My Chart did a very thoughtful and thorough job on making TrinityHealthMyChart easy to use and complete. I love that everything is in one place and that I can even schedule my own appointments without enduring the lengthy waiting periods of the Access Center (last time it was 20 minutes!).

It provides a very easy way of communicating with my doctor's office and I can see my test results immediately. I love TrinityHealthMyChart and this service! Thank you!

I haven’t had any problems. The information is well-organized. I value being able to view and re-view my records. It’s simple and easy actually, as long as the institution keeps up their end, it is a big improvement over nothing! It even seems easier to have written messages and responses from caregivers. I can think of some improvement ts with TrinityHealthMyChart , but the main thing is, what is there works!

I learned to use My Chart for all of my healthcare, which within the last 6 months become so involved with first time multiple conditions and further complicated by Covid. It enables me to contact Doctors, Nurses, Urgent Cares and see results online. No duplication of tests and face time visits are important especially during the pandemic. Time efficient too. My Chart is available in Michigan and Florida with intercommunication between. Very reassuring for my husband and me.

I am able to access site on my desktop, but like soooo many others before me, I cannot open TrinityHealthMyChart on mobile. You’d think after so many complaints someone would, I don’t know, FIX IT or something. Maybe simply remove it, and call it another Trinity failure.
Mid-November 2020 and still not working.

I was supposed to get my test results posted within 30min-1hr and they were never posted and I went through all this trouble to get them and was told it could be 24-72hrs to get them. It’s been two weeks and they are still not on TrinityHealthMyChart !!!

I am my child’s proxy and it shows nothing on her chart. I am not able to see her next appointment, her new medication, or even fill out history and information to update the chart. It is frustrating and disappointing

The check in process for appointments is flawed. I tried completing it online and on the phone and it didn’t work. It doesn’t give you any indication it was completed even though I followed the steps completely alll the way through. Serious bug. No clear way to communicate issues wirh website or app.

This site is so difficult since you started this verify thing. It will not take my phone number and won’t change to email. Physician list incomplete

I think when labs are posted they should only be done after the Doctor has reviewed them and addressed the abnormal ones. It gives you anxiety waiting for a call for further explanation.

TrinityHealthMyChart is seriously in need of help. No confirmation that e-checkin had completed and when trying for tech support the ivr system disconnected after waiting for support to answer. Like their app, it was deleted.

My complaints are
1) concerning the login: i use3 devices, an ipad, iphone, and a computer for using TrinityHealthMyChart. When i log on from a different device i have to select a new password. At my age it is difficult to remember them. Could this be improved?
2) No Provision for printing documents and
3) No provision for upgrading or correcting documents or disputing information

Mostly, I like TrinityHealthMyChart . It’s fairly easy to send messages and renew meds or make appointments. My difficulty is with paying bills. When I search for a statement or to pay a bill, I’m not finding it. Please educate me on use.

I just registered and when I put my password and username I get an error message: Oops, terms and conditions cannot be loaded at this time. Any idea how can I login ?

This is the best thing ever I have been able to see the doctors note reminders when you ha appointment able to check in from my phone

I love by the time I get home my blood work results are already showing up in my chart. Everything located in one area makes it easy to review!

Never used MyChart until the first wave of vax was made available to me in March.

Just returned from visiting my daughter Miah whom graduated college and her first real job is with Epic. I now have played around with TrinityHealthMyChart way more just because my daughter is involved somehow.

Truely an amazingly well executed app and the Epic campus is 5 stars as well!

If I could rate them higher I would!

Their billing department is HORRIBLE! They never answer the phone and they sent me a threatening letter that they were going to send me to collections on a bill that had already been paid! It's absolutely ridiculous! I'm beyond angry at them! They should have a PAY DECREASE due to lack of competency!

Your version of MyChart sucks so bad I can't even believe it, and I have used other "MyChart" sites with other health networks in the past. For example, I get a statement asking me to pay a certain amount of $ and it doesn't even show what the charges were for and no breakdown. I mean that is the STUPIDest thing I have ever seen. Why would I pay bill when I don't even know what it's for??? I sure hope you guys get to improve the website or you're going to have 1000's of people complaining!!!!!

Your site is way too difficult in terms of security —- I hate it