Contact Trinity Health MyChart Support
Published by Trinity Health Corporation on 2023-09-27 About: Use your Trinity Health MyChart account to manage your health information and
communicate with your care team from your mobile device.
With the MyChart
App, you can:
• Review test results, medications, immunization history and
more
• View and pay your bill
• Message your doctor
• Schedule or change
your appointments
• Request prescription refills
• Upload health and fitness
information from your health app or o.
How to Contact Trinity Health MyChart Customer Service/Support
Listed below are our top recommendations on how to get in contact with Trinity Health MyChart. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Trinity Health MyChart. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Trinity Information Services Web Development
E-Mail: [email protected]
Website: Visit Trinity Health MyChart Website
Reported Issues: 21 Comments
By Sylvia Arrowwood
3 months agoCannot register for classes. Get nothing but codes. Want to sign up for classes today. sarrowwood@redacted 843-899-7460
By Rosemary Harris
10 months agoLockedout of my account because i tried to many times due to bad connections
By Ghislaine Mrs Perugini
11 months agoI received a message today to go on my account to see my test results. Could not log in to account on computer. Then I downloaded app on my phone and can't open that either. I clicked on retrieve USERNAME , got message that some kind of code was sent to my email...that never happened and also tried to create new password and couldn't do that either. I can't open account either on my computer or on my phone. What do I do? Also what is account called Trinity Health my chart or Trinity Health my care??????
By Susan Beth Evans
1 year agoMychart has my incorrect email address so I cannot access my user name or password. There is no contact number or any way I can address this problem.
By Sally Finn
1 year agoI have been locked out of my portal this a.m. since I was trying to access my portal and had trouble with receiving my code in a timely manner. Continued to try but the codes then came in triplicate. At that time the codes didn’t match my attempts. Please advise asap. Please also let me know if I can access my portal without a code in the future or some other solution. I am a recent user of the patient portal and am not proficient with computers. Thank you in advance.
By Paul Kudryk
1 year agoWill not let me sign in on mobile device.
By Peter T Lundberg Lundberg
1 year agoBeen having trouble logging into my account. Have to reset password. As of tonight it wont send out a text to do that. You want people to use it. KEEP IT WORKING. This is the same issue for my wife and on two different computers.
By David Motta
1 year agoFor weeks, if not months, I've had no issues logging it to MyChart. My laptop app knows to fill in the proper info and all that is needed is for me to hit "log in." Suddenly today, nothing I do allows me to log in including: recover password, recover username. When all my info is filled it will send my username, but when that is used to try to log in, it doesn't work. And it's the same one I've tried all along. This system is a joke. And where is the customer service number if a client has an issue? NOWHERE TO BE FOUND. Exactly how the rich schmucks who run the show wanted this to be. If you post a number, people will call and then you have to HIRE PEOPLE YOU HAVE TO PAY. Like the rest of the country, this organization is for making the most money for the people who already have it.
By Carly Diakow
1 year agoTrying to access my account but code has never been sent . Don’t know why . I have tried several times
By Amber Hines
1 year agoCannot access MyChart, cannot change password or verify username. Please assist. Thank you.
By Wendy Clark
1 year agoI am locked out of My Chart because I tried to many times to get logged in. I had received the code too late for it to open the account every time and now I can't get back in to read the answer to my question from my doctor. Please advise and correct the problem. Thank you.
By Darlene Lenters
2 years agoI was trying to fill out 3 questionnaires and also sign in thru My Chart for my doctor's appointment tomorrow (March 30th at 1:00pm) and was locked out for trying to Log in too many times. Please advise. Thank you very much!
By Vickie Portman
2 years agoI just received someone else's 'my chart' notification sent to my vickieportman@redacted email address. I do not have a personal account with 'my chart' that I am aware of or personally signed up for. Please investigate. Once again, I received another patient's notification through my email address - vickieportman@redacted. I don't think this was intentional. Please correct this mistake. The name listed on the notification was Elvira, no last name. I would like to be notified when my email is taken off this account. Thank you. Vickie Portman vickieportman@redacted
By Maxine Compagnoni
2 years agoI have tried for hours to get into MY CHART !!!.......did the " send code to my e-mail " had to go to check e-mail, entered code "WRONG" TRIED SO MANY TIMESthey shut it down !!!. Can I eliminate the varication code prosess ???
By RUSSELL JAY DYKSTRA
2 years agoI am trying to get a QR code for the Covid vaccination that I received from a Mercy Health doctor. Spectrum MyChart gives it to their patients. Why cannot I get it on this one.
By Mike Papero
2 years agoYour login system is defective. Fix it.
By Fred Piaskowski
2 years ago10/25/2021, I tried multiple times to sign on. Every time that I asked for a code to be sent (5 times) via text, to my phone, the code/text arrived about 8 minutes after the allotted 10 minutes that the text message always mentions. Now I am locked out. Your system FALLS SHORT of what I'd expect from a professional organization. Get your software in order Trinity Health/Mychart.
By Dianne Fecko
2 years agoHow to attach document to a message to a provider I can attach image but not document
By forthwright
Trinity health
This is so difficult to use. I was issued a new credit card and could not access how to change my information. I tried every category on the menu and tried many times within a category to find a way to input. “ BILLING” definitely has no sub category which allows it. Also, how available is a contact phone number? I sent a message for help but, how long will it take to answer??? I also tried starting from scratch like I was a new applicant.
By Mama0623
Not user friendly
Some of the information is helpful, but it’s incomplete. The inability to remove reminders for things that are no longer needed is frustrating. I still have a front-page reminder to get my first covid vaccine even though I’ve now had three doses and my first one was a year ago. I should be able to delete/remove that alert. It’s also frustrating that I can’t add my 12 year old child’s chart to my account.
By Derekhouse7
Ok but some flaws
The app is very useful and has streamlined a number of functions that previously were difficult. However there are some flaws such as the inability to add a saved payment option on an iPhone XS because the save button is blocked by the nickname box. Also, using online check in doesn’t work (I checked in and the office didn't know that I had). Also there is no positive confirmation of check in nor a way to see that the check in had been seen. I would suggest having a status indicator that shows the user the steps of a check in, like check in submitted, check in confirmed, nurse received, nurse on the way, etc. that way if the front desk missed it you can see that and call in and not need to wait so long. I think it would also be helpful to have a broader set of subjects when communicating with the medical team. Such as adding prescription refill request, new prescription needed, etc. currently the only option is non-urgent medical question but I bet the docs would appreciate a little more bifurcation of issues.
Have a Problem with Trinity Health MyChart? Report Issue
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Why should I report an Issue with Trinity Health MyChart?
- Pulling issues faced by users like you is a good way to draw attention of Trinity Health MyChart to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Trinity Health MyChart customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Trinity Health MyChart.
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