TIMEX FamilyConnect Status
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problems reported in the last 24 hours
Summary of TIMEX FamilyConnect Problems 😠👌🔥
- Alert notices don’t go away immediately
- Construction is not suitable for a child that does anything other than play video games inside
- App struggles and loading/opening the message take a while
- Need to open an app to send a message or to call the phone
- Doesn’t provide real time location tracing
- Doesn’t really work if you need to send a group message to your family
9 Reported Issues: 😵🆘🛟🚨📢
My husband's docking station stopped charging his watch. Now my docking station no longer charges my watch. We ordered two additional docking stations and neither one of those will charge the watch. HELP!!! I love the watch, but I am very frustrated and feel like I wasted my money because we've had the watches less than 90 days. Please provide a solution and /or two docking stations that work so we can charge the watches. Perhaps there is another issue with the watch that I am not aware of. We do not wish to continue to pay to use these they are useless to us. Thank you for any help that you can give us.
Sleep app not working. I wore my charged watch while sleeping, and when I awoke, it said no sleep data.
Getting busy signal when I call my mother's Senior Smartwatch
I have 2 watches. Both are not ringing when called. Get either a busy signal or call is terminated.
I keep trying to log into my app and it says it sends an email to reset the password and there is nothing in my email this is frustrating this app is always off on the location for my kids and its always clashing.
Watch is not syncing with phone. The Map is showing the watch over 10 miles from the it's location. Refresh Location says, "Mark's watch did not respond. Location may be delayed. Try again in a few minutes. I have re-installed the app and re-started the watch. My Bluetooth is on and checked for updates. This watch is not as sensitive as the Kid watch we had before this Senior watch.
I can't log into my account, even though I use fingerprint id, it keeps telling me it's the wrong password. It did work last night. Horrible app, daily problems
There is no hang up and dial selection on phone screen. It does not accurately track steps. The phone does not turn off when charging. It is not syncing with app.
App doesn’t work. It’s not sending my 8 digit code to add the device to app
Have a Problem with TIMEX FamilyConnect™? Report Issue
Common TIMEX FamilyConnect Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot TIMEX FamilyConnect app on iOS and Android devices. Solve all TIMEX FamilyConnect app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TIMEX, developers of TIMEX FamilyConnect.
Stay connected with voice calls to and from the watch with approved contacts set in the TIMEX FamilyConnect™ app. Your smartwatch can only communicate with approved contacts set in the TIMEX FamilyConnect™ app (optional setting for the Senior version). Hold down the SOS button on the watch to call the designated emergency contact and send an alert with location to the Primary account holder and all designated Guardians. Be There, Even When You’re Not . . . with the TIMEX FamilyConnect™ LTE-connected watch for Kids and Seniors. Communicate quickly with typed or preset instant messages or recorded voice messages. Set safe zones in TIMEXFamilyConnect and get alerts when they enter or leave each zone. See your loved one’s location in real-time on a map in TIMEXFamilyConnect . No unwanted calls or messages. For the TIMEX FamilyConnect SENIOR smartwatch, review heart rate, activity, sleep data and more to maintain a healthy lifestyle.
