Contact TIMEX FamilyConnect Support

by Jazzrebel

The app has been working well. It took some getting used to when the alert notices wouldn’t go away immediately. Learned we had to check the alerts, back out of it, and then go back in to the alerts. Otherwise the red alert doesn’t disappear.

The 1-star rating is from the construction. The construction is not suitable for a child that does anything other than play video games inside. Two of the bands used to hold down the end of watchband broke the first month. The other followed after a couple more months. The clasp for the band broke today after 10 months. There is no place to order a new band. T-mobile sends you to Timex. Timex sends you to T-mobile. If your going to sell a wearable product...provide a way to replace parts!

by Ijmcc

It worked ok for its intended purpose but now the app is struggling and loading/opening the message take a while with a few phone restart hoping the app will work as smoothly as it should. It is also a hassle that you need to open an app to send a message or to call the phone. Doesn’t provide real time location tracing and Doesn’t really work if you need to send a group message to your family. Ok for kids 4-7ish if you have the patience to work with the app but just get the apple SE for kids to young but not old enough to have a phone.

by Leonidasreticuli

So it is hard for me to give a good review of this watch, when my first one the battery could not last and my second one continues to disconnect from your network and only works if I restore factory default settings. When I do that, it erases all my Contacts for my child. So I have to reach out to everyone to re-login and reestablish their connection to your phone. It’s just still missing some critical reliability features and has caused substantial time with support and standing in line at stores to try to diagnose and fix.