PalmPay - Transfers, Bills Reviews

PalmPay - Transfers, Bills Reviews

Published by on 2024-10-02

🏷️ About: The PalmPay app is a digital wallet that allows users to access financial services easily and smoothly. It enables users to transact flexibly at home for most daily scenarios, like recharging airtime and data, paying bills, and transferring money. The app is secure and follows GDPR standards for data handling. It also offers round-the-clock customer support to help users troubleshoot 24/7.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
71.3%

🙄💅🫥 Neutral
15.3%

😎👌🔥 Positive experience
13.4%

~ from Justuseapp.com NLP analysis of 19,947 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- User friendly

- Good limits

- Cheaper electricity payments

- Ability to buy airtime and data



Read 67 Customer Service Reviews 👿🤬😡😠💢😤

4.2 out of 5

Devil pay

2022-05-21

PalmPay is the most stupid app to
Use .some times I wonder who created this his app,i defaulted a loan of 3000,just 3000,that won’t improve my life in any way,they actually locked my phone and I was wondering,when you loan someone 3000 and you lucked the phone up,you locked my business phone for days after I made the payment and the charges accrued to it they still haven’t opened my phone ,it’s more like a fry on to fire case after all this I had to pay the charges accrued to it ,they still haven’t opened my phone ,If I see any one write and positive comment about this people,ogun destroy the person cos it’s a devil pay

Bad customer service

2022-06-22

I have issue with a transaction which has been on processing since Monday. I complained and the customer support asked for 24hrs. After 24hrs with nothing I complained again and they asked for another 24hrs, yet nothing. The transaction is still processing. I complained again and you won’t believe the customer support closed the chat without even replying. Is it a crime to make enquiry about my money. Once this is fixed and my money is refunded, am withdrawing all my money and am done with PalmPay for good.

I have to complain about one processing transaction almost everyday. Am fed up with all this. I won’t recommend PalmPay to someone running a business. You will blame yourself and regret at the end of the day

COMPLAIN!!

2022-07-23

PalmPay have been good to me though!! But now I’m about to go on a trip and I need to withdraw some little money out of it but It is really giving me problems now. I don’t even understand it!! It’s been saying processing since and I’m still in the city now all be because my money is in there! Please find something to do to it before tomorrow!! THANKS

Problem

2022-08-24

I was introduced by a friend to setup PalmPay which I did. I sent 5k to PalmPay that same day I opened it I was on tier 2. Trying to open PalmPay for the past 2 days now.
It’s not loading just writhing connection time out I logout and even downloaded it again still the same what’s going on here. Wanna make some little payment with my money I don’t have access to it😫😫😫

Good app for sending money

2022-09-25

PalmPay is good very much and the internet connection isn’t bad too such as fast sending and easy sending money fast refresh and accurate internet connection and 24/7 service

The best app ever

2022-10-26

Those people coming over here saying this app is the worst you guys are just haters I’ve been using these app for a year now I have no problems with it and first transactions and no problems as long as you follow their rules. You can’t keep coming and writing bad reviews on them They’re one of the best and their limits is just very good other than OPay or kuda bank PalmPay is user friendly and the best to use you guys should go look for other things than to write bad reviews

Great mobile money app

2022-11-27

I’ve never had any problem using this bank app. this app network is the fastest compared to other banks. My transactions go through instantly when sending or receiving money.

PalmPay, the best!!!

2022-12-28

I so much love this app, they’ve been the best…. And I’m for real here ever since I’ve been using this app since late 2019 It has been my new bank, y’all should continue the good work cause you’re doing wonderful

THE BEST

2023-01-29

Absolutely the best mobile banking app I’ve used, I could make transactions without having data connections all I do is just switch on my data even if I don’t have subscription on it ✅✅💯💯

Error

2023-03-02

Why is that I couldn’t get access to my this app account since 5 hours now and I’ve been trying sending out money and it doesn’t
Please help me to check what next

About the app

2023-03-31

I love PalmPay but ther is one problem in my profile I can’t see where to other for the ok card but PalmPay is awesome and fast very reliable and for the customer service are also the best ❤️❤️✅✅

Best app ever

2023-05-02

I love PalmPay and have been using it to receive money and sending money to my families the best part are the coupons being given to me several times and the coupon really helps me a lot

My review for palmpay

2023-06-02

I was been feed up with bank connections and I tried other mobile banking app but all ain’t that good, till I downloaded this app.
First of all is the free charges for any amount of transfer
Second this app sweet coupon 🙌🙌
There’re lots more. You guys are the best. Happy Anniversary this app

Transaction

2023-07-04

This is app is good and fast but I made a transaction three days ago but it’s still on processing. I already chat with the customer service says I will get it back in 48 hours but yet it’s going to to four days still not get back my funds make una do normal ooo

Best mobile banking I’ve ever used

2023-08-04

The best mobile banking app I’ve ever used, you earn reward upon every transactions you make, for very easy to use with swift transactions I strongly recommend it for anyone reading this because with them your money is very save, no scam, no delay, no denial of any transactions you made

Good and complain

2023-09-05

It’s good app to send and receive payment but there is one error I seen on this this app is that if you’re trying to send money to others then network misbehave it will deducted from your account and show processing in transaction history then the receiver won’t see it
How may I get my Monet back

You lie about the food items you putting in your app they are not real

2023-10-07

I order and they gots me debited and didn’t give response I called those number there I was told they did not make any payment to them can you see that since 2 days I’m making complaint no one to respond

Transfer issue

2023-11-07

Please I need to make transfer for the past 5 hours now and it’s been saying invalid pin or will be locked for two hours even when I make use of my face unlock to complete my transaction … I need to make use of my money and it’s not allowing me send after updating PalmPay but I can receive 🥺

Super useful

2023-12-09

This is the best bill payment app, ever since getting it, I’ve not been disappointed, I’ve even made it my major banking app, I used to pay fees for buying electricity, now I even pay cheaper on electricity, buying airtime and data, my only complain is that PalmPay is cluttered and sometimes it’s confusing to navigate but overall, very useful

Can’t login my palm pay

2024-01-09

I’m trying to login my palm pay now and it’s not letting me and I have to credit out the money to the owner and right now …… the person needs the money urgently so he can sort out the issues within him

Don’t waste your time.

2024-11-14

Poor customer service. Keeps crashing. I tried withdrawing money from my account to my mobile money account 5 days ago. It hasn’t reflected till now. They keep giving me rude answers asking me to be patient while I need it urgently. -1000 stars!!! Don’t download PalmPay

Don’t deserve a star🤬

2024-11-14

On different occasions I purchased airtime using your service and it was on pending for at least 2weeks. I made a payment almost a month now and I haven’t been credited.
It’s either you work on your services or this app should be considered a SCAM🤬🤬

PalmPay App

2024-11-14

I tried buying recharge card on PalmPay , I got a message that it was in process which will take 1 to 7 days before I could get a card that I need to call urgently. PalmPay need to be work on to meet the needs of people in time present and not in the future

Bank transfer

2024-11-14

I made a transfer since 3 days now and the money has been pending. I was debited and the customer service is least helpful. Will there be a reversal or is my money lost?

Delayed Transactions

2024-11-14

I Made A Transfer Since Yesterday Apparently 22 Hours Now And the transaction has been pending ever since then it’s not going to the Recipient neither is it coming back to me it’s just stuck in the middle and I’ve mailed the customer care even called them three times they said they will fix it since then no changes has been made to this transaction it’s just stuck .... Will this bug be resolved??

In app sending

2024-11-14

I think there should be a place where we can send money to friends through chat rather than sending it to mobile money account , I think it’s a long process .. make it like Alipay please , would be much easier

I can’t find the app on my iphone until yesterday

2024-11-14

You guys should not take PalmPay off iOS again oo 🥰,plz

Great finance app in Ghana

2024-11-14

Keep up the good work this app.

Nice App

2024-11-14

Nice app but the customer service is poor I think, the call center is not going through

Transfer issue

2024-11-14

I am having issue with my this app sending to other bank

Good app

2024-11-14

My Experience so far with PalmPay isn’t bad though so I think they deserve 5 star ⭐️

Nice one

2024-11-14

I just wish I can give PalmPay more than 5 stars Very good and helpful app

Great app

2024-11-14

Make buying of airtime, transfer of money, payment for utilities and much more very fast and easy. A must have for Nigerians and Ghanaians

I can’t find the updated version

2024-11-14

I can’t find an update on AppStore help me so I can get my loyalty gift

The app is good enough and you gonna get paid

2024-11-14

Good enough

Faith
2023-11-15

On the 28th of October, I called Palmpay to block my account because my phone was stolen; this was to prevent the thieves from accessing my account as my sim was on the phone. Palmpay found it easy to block my account. I called some days later for my account to be unblocked and was told to send them an authorization letter and ID cards to their email which I did. They replied my email on the 8th of November that my request had been noted and escalated to the team in charge for resolution, and that I would get a response within 24 working hours. This is the 15th of November and Palmpay is yet to unblock the account. I have called and called and all I've been told is to exercise patience. I need to access my money urgently as I am stranded. If there was a name for a frustrating enterprise, it would be Palmpay.

Ugwukay8n3
2023-03-13

Kids isn't seeing my name and it's saying my account number does not exist it happen if I want to transfer money from Kuda to palmpay

Kesh Lord
2022-12-06

I accidentally sent money to a wrong account? Please what can i do?

Olivia James
2022-10-22

I have been trying to open my app for some days now but to no avail. Which kind problem be this, I need to send money to someone badly

Onyishi Iloabuchi Jude
2022-09-23

Please someone sent me 10k since 18 September and am yet to see in my palmpay account and the person have have been debited.. Please help me what do I do.. Because he have went to get statement of account and its true he was debited but palmpay never credit me for over 1 week now.

Salaudeen
2022-09-22

My flexi loan is enable but you refuse to borrow me why

Sani Abubakar
2022-09-16

I request for loan and I have not been given but what am I paying for they just remove my money yesterday from my palmpay account I want to know why

Sani Abubakar
2022-09-16

I request for loan and I have not been given but what am I paying for they just remove my money yesterday from my palmpay account I want to know why

Khabir
2022-08-28

I need palmpay

Junior Anthony
2022-08-03

This app is a scam i won't use it anymore they lock my phone because I collected a loan which I pay back the next day but my phone has been working ever seen what type of app is this

Emmanuel Inah IkpI
2022-07-16

I don't understand someone else is using my account to borrow loan

Augustine Destiny
2022-06-24

I did not collected any loan but still showing permanent messages

William
2022-06-10

I lost my phone number please help me I want to change it

Sunday Famous
2022-06-07

Send me account to pay you back your money so that you could unlock my phone

Harnu
2022-06-04

Palm pay is a rubbish app 😡how will I owe them a amount of 4000 naira and they didn't credit me nor send any message of alert that I collected that amount all of a sudden I saw a watermark message on my phone that I owe them money that I didn't see nor use Is better you find a solution to this unless am reporting this app this is rubbish naw Nonsense😡

Oluwasogo
2022-06-03

I sent #1,200 out of my account few minutes ago, and it has not been received by the recipient (oluwasegun Samson) Access bank , ref no-1012bubz400

Fashina Johnson
2022-05-04

I need assistance to post money

Peter Prosper
2022-05-03

I didn't borrow money from palm pay and they are sending me message to pay my overdue loan.....am fed up with the message pls take it out am not in for this crap.Am already loosing my patience.

Matel Fawas
2022-04-30

Hello Am trying to withdraw money in my account but is not going

Moses Oluwasegun
2022-04-30

I don’t see all my money in my palmpay again 🙆‍♂️🙆‍♂️

Blessinh
2022-04-30

You guys aren’t real you took everybody money😭😭😭please return it my hard earned money please I have no one to run tooo😓

Lucky
2022-04-30

PalmPay have rip my money suddenly my money just disappeared I don’t know what happened 😭😭

Emzor
2022-04-18

I want to repay outstanding balance and cancel the activation

May
2022-04-09

I didn't collect any loan and palmplay is send messages that my loan repayment is due by 2024 ,I don't understand oo I only have #10 in my wallet

Chukwuma Jude
2022-04-03

Pls I don't need palmpay I want to delete it

SAHEED KAREEM
2022-03-27

I am writing with sadness and i write to report one of your customer who duped me of 50200 this morning. He was to sell an online goods to me and after paying, he blocked me and he becomes unreachable. His account details is below Name of reciever: ABDULSABUR ALI Bank: 7061917333 account number: Palmpay Please i awaits your next line of action

Kufre
2022-02-02

I want to deactive my palmpay acct My number is 07044860447 Because i cant acces any app in my phone.the lock my phone saying your ok card has been overdue but i dont loan any money

Hudhaifah Hussein
2022-01-06

I didn't collect loan and palm pay is showing me a permanent message on my phone

Hussein Hudhaifah
2022-01-06

I didn't collected any loan and palm pay is showing a permanent message on my phone

Seidu Hammed
2021-10-26

Am on funding my wallet, access Bank debit me while palmpay refuse to fund my wallet on 23/October/2021 with palmpay account 09066779694. Without refunding my wallet i will consider palmpay as a scam. #2000 naira

Seidu Hammed
2021-10-26

On 23/October/ 2021. Am on funding my wallet from access Bank, access Bank debit me #2000 naira while palmpay fund my wallet and I complained access Bank said refund declined as the value was given. So why palmpay didn't fund my wallet while the fund is in their own position

Melvin Ifebi
2021-07-02

It keep telling me connection error I got transfer from a person and I have not got still now



Is PalmPay Safe? 🤗🙏


No. PalmPay - Transfers, Bills does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 19,947 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for PalmPay Is 15.8/100.


Is PalmPay Legit? 💯


No. PalmPay - Transfers, Bills does not seem legit based on our analysis. This conclusion was arrived at by running over 19,947 PalmPay - Transfers, Bills User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for PalmPay Is 33.9/100..


Is PalmPay - Transfers, Bills not working? 🚨


PalmPay - Transfers, Bills works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $31.16
Weekly Subscription $19.58
Monthly Subscription $100.00
Yearly Subscription $47.00


How was your experience with PalmPay - Transfers, Bills? Post a Review




Features

- Open an account for free with only a phone number needed

- Transfer money with unlimited free money transfers to any bank or financial institution for the first month and zero charges for all money transfers every Tuesday

- Pay bills, including recharging airtime and data with up to 100% cashback and 100MB data bonus, paying for water, electricity, TV, trips, betting, and other 20+ scenarios at home, and paying 500+ billers and service providers with a few fingertips

- Multi-layer money protection measures, including passwords, PINs, facial identity, fingerprint, and OTP/SMS verification

- Round-the-clock customer support to help users troubleshoot 24/7

- Fraud screening and real-time risk monitoring integrated with law enforcement databases

- Contact options include helpline, email, website, and social media platforms.

  Customer Service/Support
Developer:
Palmpay Limited

Contact e-Mail: