Gate.io - Buy Bitcoin & Crypto Reviews

Gate.io - Buy Bitcoin & Crypto Reviews

Published by on 2024-05-17

🏷️ About: Gate.io is a cryptocurrency exchange mobile app that allows users to buy and sell over 1400+ cryptocurrencies, including Bitcoin, Ethereum, Tether, Dogecoin, Shiba Inu, and many others. The app is designed for beginners to advanced crypto traders who need a reliable, secure, and user-friendly platform to start trading. It offers a wide range of features and tools, including price alerts, a crypto wallet, spot trading, margin trading, futures and options trading, copy trading, and lending and staking. The app also has a referral program that allows users to earn up to 50% of the commissions by inviting their friends.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
73.6%

🙄💅🫥 Neutral
14.1%

😎👌🔥 Positive experience
12.3%

~ from Justuseapp.com NLP analysis of 2,170 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- You can find coins here early on that you cannot find it most exchanges without all the other exchanges headaches.

- They even have an AI built in the app to help newbies trade by accumulating data from the past.

- You can save a lot of time and money by transferring coins in other coins instead of bitcoin.



Read 35 Customer Service Reviews 👿🤬😡😠💢😤

3.5 out of 5

Horrible - KYC is a headache

2022-05-25

I am so frustrated with this service that I had to express it in a review.

Gateio and service is horrible. Let me point out the many reasons …

1. KYC is a long and drawn out process with little things added as you progress. Seems like an endless maze of information input and photos.

2. You need to do the KYC on a browser, as Gateio does not have all nations in its database via Gateio , which make little sense to me. Just another means to confuse and lose customers.

3. One KYC is done, you are also given a 24 hour withdrawal ban, as to make sure no one is stealing my funds?? Idk weird.

4. After 24 hours, you then are asked to out in information for a a withdraw, but oh wait! They need your phone number, better register that in the system as well … and another 24 hour ban due to security information changes.

5. Support is very subpar, and the chat robot just put in circles and redirects you until you can finally get the option to speak to a human. Which usually just brushes you off to find the answers yourself.

Overall worst experience with a crypto trading app that I’ve ever experienced. The KYC is also very obnoxious, messy and complicated. I wish I never deposited money. Thankfully it was only a small amount. I am going to do what I need to so I can get my money back and then putting this service in my rear view mirror.

I don’t know how Gateio/service is even around.

Terrible for selling shares

2022-06-26

Pro: lots of options

Con: pretty much everything. But the one thing that made me quit this exchange is the fact that the spot trades are never quick or smooth. In several trades I have lost thousands of dollars trying to sell a crypto share, but the transaction stalls or never gets filled. In one case I was up 15k, tried frantically to sell all of my shares, but kept rebuffing me until I was eventually down 10k. I sold at a loss and only by painstakingly underselling my stock repeatedly (I mean by 10% less and like 20 times). Worst experience ever. I have extra funds, I’m not starving, but what about others using their life savings for Gods sakes. Also, never buy a crypto that is only traded by this company, I strongly suspect price manipulation.

I don’t know what their disfunction is.

2022-07-27

These guys have the worst support team.. you submit a ticket and explain what the issues are ( there are many) they then email you. In my case they emailed me a month later. Explained myself clearly as if I was talking to a 6 year old (after the third email, weeks apart from each response) they still ask me the same questions and this time they took even longer to respond. The UI isn’t great, they’re slow, and it seems like they don’t have people who understand English. Gateio is only good because of the micro cap cryptos but even know as I gain more knowledge about exchanges, I’ve found far better ones. Gateio is a joke

The worst app I ever used

2022-08-28

Don’t use Gateio , if you try to transfer founds it’s gonna take at least 3 days . I use Coinbase, bittrex, binance and I never had a problem withdrawing my founds after I verified my ID , this one ask you for 4 different passwords and email, sms codes just to get for a fraction of a second a text saying that the withdrawal was blocked for another 24 hrs . I’ve been trying to transfer my founds for 3 days now and every time the give me some other reason to wait …ITS JUST A BIG WASTE OF TIME

Endless account freezes

2022-09-29

Worse user experience ever. Make sure you know that you need to through KYC verification before you can withdraw coin and for any security changes, your account will be freezes for a day, include KYC…..all this information is available no where in the registration process. It almost like a fraud scheme: you have your account register super quick and deposit Some coin for trade, and then before you can withdrawn anything, there is lengthy process waiting for you if you can finish it. Customer service is a joke. This exchange is definitely not ready for international customer other than the Chinese.

Can’t withdraw or move funds. Too complicated. US market isn’t supported.

2022-10-30

I have thousands locked up. I was told my account would be deleted because I am in the US. I haven’t been able to move funds for weeks. Customer service is slow to non existent. They respond without helping AT ALL. Feels like my money is being stolen. All of their authentications take too long so you never get authenticated. Texts and email codes take longer than the allotted time then it says you had too many attempts. I have crypto elsewhere, so I’m not new to this. If they can’t get this fixed I see a big law suit.

Entirely too difficult to use

2022-12-01

I was excited to use Gateio because it gives access to a ton of different coins but I have messed with it for hours at this point and none of it makes any sense. It doesn’t explain anything and you can’t sell anything without trying 25 times. This is the most difficult app I have ever used for anything and I have since completely forfeited the money I had on there and deleted Gateio . Never again will I use this.

Can’t withdraw funds .

2023-01-01

When I created this account for test I didn’t set any “fund password”. I sent some Usdt to my gate io wallet to try it out and when I try to buy or withdraw my funds it asks me for a “fund password” that does not exist. Never created and I tried all possible passwords just bc. I try to change that fund password but cannot . Try to add Google A and cannot. Waiting a reply from theirsupport. Gladly it was only a couple hundred bucks. Still despicable and won’t be using Gateio again. Good selection of coins but really messy and buggy

No transaction record after debiting USDT from my account

2023-02-02

I placed a limit order to purchase a coin when/if the price falls to x.The available amount of USDT I was using for the trade was immediately deducted from my account as usual, however the record of the trade is nowhere (it should appear in “my orders” as usual). I am not a beginner and have used many exchanges.

It’s not in “my trades”, “trade history”, just gone with no record. Clearly an issue of the mobile app not syncing with desktop. I put in a support ticket only to get a response explaining to me as if I was a beginner, how the limit order system works, when in fact what I need is an explanation as to why there is no record for my transaction yet my account was debited the amount for the transaction. When your crypto literally just disappears and support tells you the ticket is “settled”, it doesn’t give much confidence to continue trading on the platform.

Before this experience I would have recommended trying out their platform due to availability of so many coins. Issues like this are never really acceptable, but if their support was able to understand my complaint and actually look at the account, it would be less egregious. At this point this is the only crypto exchange I have used that has actually lost a transaction, can’t provide me with an answer, and at the same time won’t verify my account.

Please resolve my issue.

Use This Exchange

2023-03-06

if you’re feeling generous and wanna give away your money to the exchange. Some coins are not up to date, so you can’t actually withdraw because when you, you’re not actually buying anything. Thankfully you can withdraw USDT except the coins you’re trying to sell won’t go anywhere near the price on other exchanges. Basically deposit $1000, you’re left with $900 if lucky. Doesn’t sound bad if you don’t value your hard earned money.. Forget about support. They don’t even have a headquarter..

Terrible

2023-04-04

Can’t get my Authenticator to work, have tried different times and different ways. Would have a better review if I could actually use the site and app. I was looking forward to the lower fees with the opportunity to trade different coins though out the scale.
If I have this much trouble getting the site to verify me, I can only imagine how difficult it is to buy, sell, and trade not to mention withdrawals.
Good luck to those interested in this site, I personally will not use this one.

TERRIBLE support

2023-05-06

Lost 2Fa (2 factor authentication via google app) when my old phone broke. Have been working on disabling through support for over 4 months now. Have sent photos and all requested items multiple times with no reply. They came up with a new portal a month or two ago for disabling 2Fa which was buggy and would not work. No access to account. No support. Just waiting for them to work bugs out. Regret using this exchange and can not wait to move my coins out.

Yikes

2023-06-06

What a convoluted mess of a sign up process!

No joke, had to check email 10+ times, set/ reset/ set/ reset passwords, and much more! (I will save a few surprises.)

I have 5 crypto exchange apps on my phone, this is by far the most difficult to use and often buggy.

App too slow

2023-07-08

I appreciate the OTP Auth each time I login, (this means your crypto is safer people so stop complaining about that!) On the downside, Gateio seems too bulky like KuCoin and it’s very slow, this can cause UX problems like double tapping accidentally so be patient and tap slowly, wait for interface to load. The only reason I keep Gateio is because they have alt coins no other USA exchanges have.

Issues but they are solvable

2023-08-08

Gate IO has lots of coins I couldn’t get anywhere else. I had a problem with my 2FA with them and google authenticator that took more than emails to get done (I went to live customer chat. Pushes your issue higher and gets a quicker email response). It was solved after I kept following up.

It crashes every now and then and I hate the weekly login process

2023-09-09

Every now and then there is crashes and if you don’t complete KYC won’t be able to withdraw your money but once everything is establish this is the best trading experience ever

App Issues

2023-10-11

Gateio hasn’t been working since today. Whenever I try to open it, it refused to open in my phone. I don’t know if this only happen in my phone or it’s a general problem.
Please I need a feedback regarding this problem.

This is amazing!

2023-11-11

I’ve only had Gateio for a couple days but in those two days I’ve never had more fun exploring an app on my phone. Gateio is SEVERELY underrated. They even have an AI built in Gateio to help newbies trade by accumulating data from the past. Also crypto... so much crypto. All the crypto in the world is on Gateio. If I could give it 10 stars I would.

Great for every coin I cannot get elsewhere.

2023-12-13

You can find coins here early on that you cannot find it most exchanges without all the other exchanges headaches. If you follow the KYC. And the transfer instructions properly you would have no problems. And people you don’t have to transfer your coins in bitcoin use other coins to transfer for a whole lot less and you save a lot of time. Xlm!!!!!

Thanks

Exchange problems

2024-01-13

This is a great app but the only problem I have is your exchange speed
It takes hours before I can successfully change my usdt to another coin
Which is very bad
I end up buying much more at a higher price
Please work on your exchange speed

DO NOT USE THIS APP IF YOU LIVE IN THE US!!!

2024-12-16

I deposited BTC into this exchange but I am unable to WITHDRAW IT because I live in the US and can’t pass their KYC verification process because I LIVE IN THE US!!! IF YOU LIVE IN THE US DO NOT USE Gateio!!!

crash

2024-12-16

在iphone6s plus上直接退出

Can’t use in USA

2024-12-16

Warning can’t use in USA

Gate rob customer's asset with wrong calculate method

2024-12-16

Gate rob customer's asset with wrong calculate method.
合约交易下单选择0杠杆,实际成交成了8倍杠杆的黑平台

Google authenticator

2024-12-16

Cant seem to install

Don’t use it!

2024-12-16

It’s easy to deposit but it’s hard to withdraw. My identity was verified and I made a deposit. When I tried to withdraw, they sent me an email that says withdraw was disabled “For My Safety” Don’t Use this website.

Will not use given so many negative reviews

2024-12-16

Better to be safe than sorry

Not great...

2024-12-16

App does not function properly on iPhone 7 running iOS11.2. Many errors popping up, even throws an error when tapping logout button. Needs much improvement before I’d be willing to trust making monetary transactions on it.

App has been malfunctioning lately.

2024-12-16

You can’t view all of the coins listed on the exchange and also some of the ones you hold.

You pretty much have to uninstall and then reinstall Gateio to fix that problem.

This is by far one of the best crypto apps

2024-12-16

When will this be available for the US?

Reinstalled app fix crashes

2024-12-16

I was gonna give 1 star after updated Gateio keep crashing. Deleted then reinstalled fix crashes

2024-12-16

有点亏钱

Generally acceptable

2024-12-16

Con: Seldom lost connection to the server with zero assets displayed, reconnect to recover. Pro: Lending your coins is good while commission 18% is too high

Scam

2024-12-16

This is a scam project don’t use it

more

2024-12-16

more optimize



Is Gate io Safe? 🤗🙏


No. Gate.io - Buy Bitcoin & Crypto does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 2,170 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.5/5 . Justuseapp Safety Score for Gate io Is 14.3/100.


Is Gate io Legit? 💯


No. Gate.io - Buy Bitcoin & Crypto does not seem legit based on our analysis. This conclusion was arrived at by running over 2,170 Gate.io - Buy Bitcoin & Crypto User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Gate io Is 30.7/100..


Is Gate.io - Buy Bitcoin & Crypto not working? 🚨


Gate.io - Buy Bitcoin & Crypto works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $9.00
Yearly Subscription $1.00


How was your experience with Gate.io - Buy Bitcoin & Crypto? Post a Review




Features

- More than 1400+ cryptocurrencies available for trade

- Simple and easy-to-use interface

- Create an account and start trading instantly

- Buy crypto easily with credit card, debit card, or bank transfer

- No deposit fees, low trading fees, and low withdrawal fees

- Safe, reliable, and transparent

- Price alerts and real-time notifications

- Crypto wallet for storing and managing cryptocurrencies

- Spot trading for buying, selling, and trading cryptocurrencies

- Margin trading for advanced traders

- Futures and options trading with leverage

- Copy trading to mirror the trades of top crypto traders

- Lending and staking to earn interest on crypto

- Referral program to earn up to 50% of the commissions

- 24/7 customer support available.

  Customer Service/Support
Developer:
Gate Technology Incorporated