Contact PalmPay

Contact PalmPay Support

Published by on 2023-12-10

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How to Contact PalmPay Customer Service/Support

PalmPay Contact Information

Listed below are our top recommendations on how to get in contact with PalmPay. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PalmPay. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Contact e-Mail: [email protected]


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Developer: Palmpay

E-Mail: [email protected]

Website: Visit PalmPay Website

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Developer: Palmpay

E-Mail: [email protected]

Website: Visit Palmpay Website








Reported Issues: 103 Comments

4.2 out of 5

By Ebere

2 weeks ago

Someone is using my number as an account to borrow money Is there a way for me to stop the person from using my number??

By Adeyemo Ibukunoluwa Mary

1 month ago

I mistakenly sent money from my palmpay account to an inactive palmpay account

By Nelly gel

9 months ago

I withdrawed money from my palmpay to my UBA account,palm pay have debited my but i haven't see the money since yesterday whats wrong, account number 8030686209 pls i need a refund pls

By Nelly gel

9 months ago

I withdrawed money from my palmpay to my UBA account,palm pay have debited my but i haven't see the money since yesterday whats wrong

By Maxwell

9 months ago

I sent money to someone I was debited but the receiver didn't get the money till now, Account name: Maxwell Bohemen Account number:9134641335

By Emeka Nweze

1 year ago

I was scammed yesterday b some persons I believed to be Labuenvida of 50 thousand naira to this account 8133074691 Emmanuel Abioudun pampay, from my FCMB account 2082822018 Emeka Nweze

By emmy jay

1 year ago

i transfered money yo someone and the money is on processing after 24hours but the money is yet to be refunded please i need the money o be refund account no: 9154181095, name: emmy jay amount 32,000 thirty two thousand naira please

By Imran Nafisat

1 year ago

Money was transferred to my account on Saturday and I have not received the alert I swear, I regret using palmpay

By Olabowale Ayobami

1 year ago

I sent money since yesterday but the reciever didn’t get the money and my account was debited

By Olabowale Ayobami

1 year ago

I sent money since yesterday but the reciever didn’t get the money and my account was debited

By receive 🤦‍♂️🤦‍♂️🤦‍♂️Someone sent me money since last week I never receive it I swear I even blame myself for using it to receive 🤦‍♂️🤦‍♂️🤦‍♂️

1 year ago

Someone sent me money since last week I never receive it I swear I even blame myself for using it to receive 🤦‍♂️🤦‍♂️🤦‍♂️

By Zakariya sani

1 year ago

I send money u debited me and upto now the receiver didn't gets credited alerts now was 26hrs pls refund back to me

By Aleem razaq

1 year ago

My transaction was processing and it was debited from my account And it was not refunded to me

By Edhuze victory

1 year ago

I sent money to access bank since yesterday and pamlpay have debit me and the person have not see money since yesterday, please what is going on, please? Please send my money back oo this is my number 8076022747

By Temidayo

1 year ago

I have made a transfer to a uba account since yesterday still processing and debited, but the receiver wasn't credited, it's urgent I've reached out on every platforms.

By Abubakar

1 year ago

I want to change the number on my account how can I do that

By Uwem Emmanuel Ubom

1 year ago

On the 5th of March, 2023, I transferred #1700.00 to Akpan Victoria Okon, via First Bank: 3124662512. Transaction ID: 031ghehqf300. She said she has not seen the money. Please verify and do the needful. Thanks.

By Joseph Emmanuel

1 year ago

I want to fund my palm pay account since last week which unfortunately it showing faild transaction but I got debited and my money is yet to be refund ...

By Solomon aina

1 year ago

I can’t send money out again why?? And someone send me 50k since morning I’m not seen it too ABEG help me with it 08161253898

By Akinyoola Mayowa toybat

1 year ago

I send money since Saturday. It was successful but the receiver did not get the money

By Idowu

1 year ago

I sent money to access bank since yesterday and pamlpay have debit me and the person have not see money since yesterday, please what is going on, please? Please send my money back oo this is my number 09031255892

By Blessing bagbenro abosede

1 year ago

Money was sent to me and have not been credited

By Becky

1 year ago

Pls this annoying …y haven’t I received the money I hv been sent 1 week ago 🤧I had to look for a way to reach PalmPay 08158894892 pls this my number I need my money 😭

By Precious onyeasoezi

1 year ago

I did not do any business with you people I only put my ditels and you did not give me any money but you went to my account and take my money why? 08135344287 that is my number

By Elizabeth Moradeke

1 year ago

I’m trying to sign up on PalmPay for the first time and it’s telling me I can’t use my number to sign up, I’ve used two different numbers and it keeps on repeating the same thing, please wot can i do?

By Olajide kehinde

1 year ago

I want to deactivate flexi on my phone was unable

By King Kelly

1 year ago

What is the problem why have you guys chose to block my sim card even when I have paid the outstanding doubt I had yet my sim card is still block why is it that way am not happy at all That sim is very very important to me

By Damilola

1 year ago

Please I want to change my mobile number register on my terminal, the number I used to register have lost.

By Gabriel

1 year ago

Someone use my phone to borrow money from your site and he is no were to be found, you people should try tracking him buy using his number or by using is own email am writing to you before you people are punishing me you people shouldn't access my phone try tracking the number and leave me alone please stop disturbing my phone sir/ma

By DIM VITALIS

1 year ago

Please I need help my phone has been locked I have tried login in to but i cold not see the app that I loan or to repay the money that lock my pls this my number Kindly verify and send me details of my account and how much I could pay and the number that I loan the money with 08101499041

By Onwuzulike Faith

1 year ago

I returned my palm pay machine to collect my balance of 15k but it has been hard to process,,,,the agent said the site has been down,,,,its almost 2 months and I want my money back

By OLOKO oluwaseun Aminat

1 year ago

good morning a friend of mine mistakenly transferred money to palmpay account instead of my opay account and she lay complain to palmpay and they have blocked the palmpay account and i still have some money left in palmpay account and i want to withdraw the money please kindly open the account so that i can have access to it

By Adegoke yusuf olatunji

1 year ago

Plz for the past 3months ago i collect ok credit loan them don lock my phone since 2months now but i don pay them back now bt them never unlock it for me plz help me

By Adepeju Basit agbolahan

1 year ago

I want to deactivate security login on my phone and I want to close down my account because people are using my palm pay account to borrow money and it's affecting my phone

By Azeez

1 year ago

My number 09064586496,i did a transaction on the 27th of November 2022 from my account into plampay account with the generated plampay code to access bank,I did nine transaction but eight dropped,for the pass three days now I have been with access bank customer care which my bank ,and today I was sent messages directly that all nine as been successfully but not in my plampay no the access bank,I was forced to call the access bank customer service again,but I was just told currently access bank did not hold any money on my account that I should contact the plampay

By Shokky boy

1 year ago

Pls Palmplay why the you plugin my phone me I no they use Palmplay account ooo why now I did no Know why you plugin my phone and I call customer service so many time and you didn't pick it up and chat with you on WhatsApp pls send me that person number so I we find that person for you pls

By Michael alibie miebaka

1 year ago

Please I have paid my dues and you are still sending me messages that my an overdue payment to make why. This my number 07026959864

By Blessing Ukwuaba

1 year ago

I can't subscribe electricity for customers, what could be the problem please ?

By Ayomide Damilola sobande

1 year ago

Good day I use my ATM card Gtbank to withdraw from your POS which I was debited immediately but the pos machine screen showing null Lang and the merchant refuse to give me my money and I went to my bank to log complain but I was told that the transaction was successful that my money is with the pos all efforts to get my money from the merchant proof abortive please kindly assist me to get my from the merchant

By Makama Benjamin Okwe

1 year ago

My phone was stolen and my registration nomba I use to open my palmpay is inside. so please how do I recovered my account back?

By Makama Benjamin Okwe

1 year ago

My phone was stolen and my registration nomba I use to open my palmpay is inside. so please how do I recovered my account back?

By Owolewa blessing

1 year ago

Transferred 40000 to a Gtb account yesterday night and it was approved but till now the person hasn’t been credited and the money is not in my pos terminal please help me to check it’s really urgent..The order number is 726002235622090912535000720

By Owolewa blessing

1 year ago

Transferred 40000 to a Gtb account yesterday night and it was approved but till now the person hasn’t been credited and the money is not in my pos terminal please help me to check it’s really urgent..The order number is 726002235622090912535000720

By Adio Shina Samuel

1 year ago

09157765286 is my number, i lost my phone number which I use to register my palmpay account so I can received a verification code,i use finger print be it denier my finger three times

By Adio Shina Samuel

1 year ago

My sim already lost so I can't received a verification code so I need help

By Young Alhaji

1 year ago

The greatest scam ever is PalmPay, I got invited by a friend and now they have sent me watermark reminder without owing me a Kobo. Don't install their app, don't register with them and the government should take seriously action on this great evil that befalls Nigerians

By Akeem elepo

1 year ago

I sent 19900 from my palmpay account to Union bank, I have been debited and the receiver didn't receive the money, this is my transaction ID 1016vbx57800

By Alfred promise

1 year ago

Palm pay login me our and when I try login they tell me incorrect password

By Jatto ayo sunday

1 year ago

Good afternoon i have some complain about my palmpay transaction i did a transfer of 3000 naira to a Kuda bank on aug 11 at 1:31pm the transaction was successful but did not credit to the kuda bank account till now please i want you to help me refund bank the money because the kuda account i sent 3000 too as contact them and they told him the money as not delivered to the kuda account the fault is from my palmpay account please do something fast and refund back my 3000

By Ubong Eno

1 year ago

Buy sister phone was restricted since on 21/08/2022 by palm pay ,that she is owing palm pay and my sister said she never collected money from palm pay, So I was to asked palm pay whether someone else can use her phone and loan money from palm pay And also ,how can I pay the money for her phone to function well

By Victor

1 year ago

Hi, I made a withdrawal with my ATM card through a palmpay POS terminal, the first transaction didn't go through and the agent told me to try it again which I did, and that went successfully, only for me to get home and receive double alert for the same transaction, I went to the bank to complain and the bank customer made me understand that the money is with palmpay, I went back to the agent and she denied having the money, I have been going from bank to the agent over a month now and the issue hasn't been resolved, the agent doesn't seem to care and I think she's hiding away. So I came her to complain directly to palmpay to help resolve this issue. Thanks

By Emperor Swagzy

1 year ago

My phone is misbehaving I want to know if you people are the cause of it

By Afolabi Bukola

1 year ago

Please, my phone got stolen yesterday, and i still have money on my palmpay account, pls how do i go about blocking my account or witdrawing the money inside the account, its urgent pls

By Durowade kazeem

1 year ago

I want to make payment will my phone be unlock

By Jasparo

1 year ago

Why is my flex flexi cash not responding Showing I can only use MTN??

By Jeremiah

1 year ago

i made a withdrawal from my Palmpay account i have not seen the alert,and also they have not refund my money. please Palmpay we trust u guys but u have started misbehaving,it not good.

By Itunu

1 year ago

I sent money to a palmpay customer from POS since 11th of August and the is yet to receive alert and it was successful from end. Am begging palmpay to attend to all their pending transaction please

By Bidemi Alaba Adeleke

1 year ago

I sent money from my PalmPay balance to a first bank account since 3days back an it was not received by the first bank an was not refunded back to me

By John Paul

1 year ago

I transfer money since on the 11 of August and the person didn't get it and the money wasn't refunded back to me . Transaction I'd is 1015v8lg6200. Please something should be done please 🙏

By Prince chijioke amadi

1 year ago

I made withdrawal from Palmpay agent at emenike junction pH on 28 of July,the transaction was declined but my UBA bank debit me,I went to the bank filled form after 7 working days till now now reversed alart,I came back to the lady but she keeps making problem this is criminals, Palmpay@2033 POS cola

By Godpoweremmaunel

1 year ago

I send money from my plan pay account to my bank account UBA I have not see the money since yesterday I don't know why can I get a refund back my money

By BITRUS

1 year ago

Please kindly remove my phone from security plugin I'm not owning any money i have called customers services twice now and my phone is still on security plugin please remove it

By Adeyemi

1 year ago

I send money from my Palmpay Account to GTBank since yesterday up till now GTBank account was not credited. My Transaction I'd: 030231015m85053

By Clever

1 year ago

If someone wants to send into my palmpay how can I send it to the person

By Junior Anthony

1 year ago

Why is Palm pay not allowed me to access my network I mistakenly borrow some money and pay back i haven't used the Palm pay every sense but not it won't allow my network to work in my phone you guys that own Palm pay are scam i got an information that you guys are the cost of my network

By Odudele olakunle

1 year ago

Palmpay have lock my phone and I don't know how to pay their bills

By Precious

1 year ago

I tried entering my palm pay reserved code but its saying palm pay reserved code failed what could be the cause

By Joyalonge

1 year ago

My phone was stolen and the number I used to register my account was also stolen Pls how do I retrieve my account and my money

By Temitayo

1 year ago

I’m not a palmpay user and My phone screen is blocked because of the loan I don’t even know about how can someone not using pay get loan I’m pissed off I need a solution because I can’t access anything on my phone anymore

By Temitayo

1 year ago

I’m not a palmpay user and My phone screen is blocked because of the loan I don’t even know about how can someone not using pay get loan I’m pissed off I need a solution because I can’t access anything on my phone anymore

By Adeoye Timilehin

1 year ago

My phone was locked and I don't apply for any loan from you.... Though I bought the phone from someone else and I can't find the person anymore

By Aduragbemi imoleayomi

1 year ago

Lost access to my account phone number and gmail and also forget my password

By Armstrong

1 year ago

I tried to trader my money to my main acct and they have debited and I haven't seen it till now

By Okereke joseph

1 year ago

Please I mistakenly transfer money to another bet9ja account please I really need the money back please please

By Patrick

1 year ago

Pls I bought this sim card from someone,And is like the person has used this number and took a loan from palmpay,now they have sent a message on my phone and I should pay the loan,plss help me out,I don't know anything about this app

By Blessing Mbah

1 year ago

I sent money from my palmpay account to a POS palmpay account, my palmpay account was debited but the POS account did not receive the money.

By Segun oluleye

1 year ago

transferred money to uba bank and they have debited me since yesterday night but the person has not seen the money yet?

By Sola Whyte

1 year ago

This is the identity of the person whose Palmpay account was used with my device. Message of repayment is coming up repeatedly on my phone but I can't access the account. Funmilola Flourence 09036876949 (pin unknown) Two key contact family people to reach: Felicia (08109030753) Michael Printer (07064155463) My device is Itel A58

By Tijani Nafisat kikelomo

1 year ago

I sent #140100 to access bank on 30th of June from palmpay to access bank and it's was successful but they don't receive the money and the man have printed me statement of account still the money was not reflect am in trouble now it almost 4 days now pls refund my money before I will post it that palmpay is a scam

By Adeyemi Simbiat

1 year ago

Palmpay have block my phone from resetting all data and I don't know who use my phone to borrow money from you plsd help me oooo I really need your help

By Akinlade oluwaseun Kenneth

1 year ago

Please I sent some money to ademola Joshua john with account number 8161303535 and finding out that he denies the money sent to him , first payment 7500,6100 ,6100 and under access trade investment in leadership of Mr moses I need the money back from his account back help me track him down pay back 2049747113 ,bank uba akinlade oluwaseun Kenneth

By Ganiu Afeez

1 year ago

I send 26k to my palm pay account today I haven’t see any alerts what going on please am even clicking on it now it dropping don’t even load anymore

By Ajide olamide

1 year ago

Someone transfer 15k to.my palmpay account since Wednesday I haven't see Alert till now please help try to find solutions I need my money now

By Adeola

1 year ago

I lost my sim and I got loan to pay on palmpay plz help me out

By Oluwadamilare olasehinde

1 year ago

My OK card was active before I didn’t pay back the loan on time so the OK card was frozen I want to unfreeze it now I have paid the loan now it’s over 2months my account number is 8021386670

By Oyindamola

1 year ago

Hi! I’m Oyindamola. This person with account details 8158858431 Akinyele Barakat is scamming people with thrift... pls note to restrict her account otherwise she will damage the name you are trying to build

By Idris Hassan

1 year ago

I send money to my palmpay two times and don't even see the money at all I said one since last week I don't even see it the third one today again I don't even see it

By Joe

1 year ago

I transferred 4000 from my palm play account to a wema bank account this morning, I was debited and the transaction is still processing and the wema bank user haven't been credited Pls do something to this over 4hours now 🤧

By Jimoh Abduljelili

1 year ago

I transfer #5000 from palmpay account to access and its already successful in my account the POS confirmed that it haven't seen the money my account number 8130793825

By usman yayagana

1 year ago

good morning my name is usman yayagana. help to solve this problem i make a repayment for palm pay through my application of palm pay, so the take the money, so still my phone still unlock. please i need help from you.

By Umukoro Elijah Timilehin

1 year ago

I refunded my OK card today using my bank card, I was debited on my bank account but going back to my palmpay account it says transaction failed. Pls do something to this rubish

By Daniel iyene

1 year ago

Please I'm looking for Way to repay Palmpay please

By Ibrahim Jbril

1 year ago

Please help, I bought a phone from a friend on my way to Lagos, to my greatest surprise the phone was blocked of all the app saying my ak card loan is overdue for payment, i don't know anything about palmpay but i had to open an account with palmpay to see if i can get to the customer care service, please help am willing to pay the loan just open my phone so i will know how much loan he is owning

By Bantefa oluwabusayo

1 year ago

My mum's phone has been locked for some days but she didn't collect any loan from your organization. I called the customer service and was given a code to daily on the phone which I pressed but the code given is not giving any information. Code-4LEDNJAY

By Timilehin precious

1 year ago

My dad sent me money this morning but the name he was give at the pos was Timilehin precious but I use Timzy chase as the account name so he had sent the money but I dont receive it in my account. Why pls????

By Omoge

1 year ago

This pamlpay bank does not worth it at all Keep deducting money everyday And keep adding money to loan everyday

By Tairu abdulbasit Ayomide

1 year ago

I transfer money from palmpay to my chipper account and it as been approved in my palmpay app but not yet seen it in my chipper account ?

By Ikusika olawale

1 year ago

I lost my sim card and I need to withdraw some money from my palmpay urgently..what can I do?

By Dele

1 year ago

I lost my sim card now I can't log in again

By Mide gold

1 year ago

I mistakenly transfer money to my lost palmpay number and can't login on another device because of the code sent to my old number what can I do please

By oolatunde


Bad customer service

I have issue with a transaction which has been on processing since Monday. I complained and the customer support asked for 24hrs. After 24hrs with nothing I complained again and they asked for another 24hrs, yet nothing. The transaction is still processing. I complained again and you won’t believe the customer support closed the chat without even replying. Is it a crime to make enquiry about my money. Once this is fixed and my money is refunded, am withdrawing all my money and am done with the app for good. I have to complain about one processing transaction almost everyday. Am fed up with all this. I won’t recommend this app to someone running a business. You will blame yourself and regret at the end of the day



By marygre214


Devil pay

This app is the most stupid app to Use .some times I wonder who created this his app,i defaulted a loan of 3000,just 3000,that won’t improve my life in any way,they actually locked my phone and I was wondering,when you loan someone 3000 and you lucked the phone up,you locked my business phone for days after I made the payment and the charges accrued to it they still haven’t opened my phone ,it’s more like a fry on to fire case after all this I had to pay the charges accrued to it ,they still haven’t opened my phone ,If I see any one write and positive comment about this people,ogun destroy the person cos it’s a devil pay



By xamvico


Problem

I was introduced by a friend to setup this app which I did. I sent 5k to the app that same day I opened it I was on tier 2. Trying to open this app for the past 2 days now. It’s not loading just writhing connection time out I logout and even downloaded it again still the same what’s going on here. Wanna make some little payment with my money I don’t have access to it😫😫😫




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