VTB app not working? crashes or has problems?

VTB Status

Last Updated on 2022-02-16 by VTB Bank Georgia

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App has problems

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Common VTB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VTB app on iOS and Android devices. Solve all VTB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VTB iPhone Issues and Solutions

VTB iOS app crashes, not working, errors
VTB iOS app network issues
VTB on iOS has black/white screen

VTB Android App Issues and Solutions

VTB has errors/crashing/not working
VTB server network connectivity issues
VTB has black screen

VTB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VTB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VTB app crashes or not working on Iphone (iOS):

Close and restart the VTB app on iPhone
Update VTB app to the Latest Version for iOS
Uninstall and reinstall VTB iPhone app
Update your iPhone to the latest iOS version

Fix VTB on iPhone unable to connect to server/internet connection issues::

To resolve VTB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VTB black/white screen (blank screen) on iPhone:

Follow the VTB iOS app troubleshooting guide Here →

VTB Android App Issues and Solutions

Fix VTB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VTB app issues:

Force Stop the VTB App
1. On android, goto "Settings" » click VTB app. » click "Force Stop".

Update VTB to the latest version on PlayStore

Clear VTB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VTB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VTB.

Fix VTB unable to contact server/ VTB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VTB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VTB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VTB on android.

Solve VTB black/white screens issue on Android:

Follow the VTB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VTB Bank Georgia, developers of VTB.

About this app

this app Georgia’s mobile bank app is easy and secure way to do daily banking. • Manage your deposits, loan and cards, incl. • Approve/sign transactions created by personal banker (available only for Premium and VIP customers). You will just require your mobile phone, personal number and active this app card or email registered with us. You can register on mobile bank from VTB .