Scale Up app not working? crashes or has problems?

Scale Up Status

Published by VTrump on 2023-10-08

Scale Up is an efficient body analyzing application for you and your family. *
Work with weight scale, fat scale of Bluetooth 4.

I have a problem with Scale Up

Are you having issues? Select the issue you are having below and provide feedback to Scale Up.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

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Reported Issues: 2 Comments

By Angela 11 months ago

The scale is not turning on. I have changed the batteries and it is still not working.

By Jonathan Phibbs 1 year ago

Says network unavailable

Common dislikes about Scale Up app

- Struggled to get it to work

- Poor instructions

- Body fat tracking is wrong

- Body shaming in health/fitness/weight loss app

- Doesn't work with iPhone Bluetooth

- Recommends a different app

Have a Problem with Scale Up - Body Tracking? Report Issue

Common Scale Up Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Scale Up app on iOS and Android devices. Solve all Scale Up app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Scale Up iPhone Issues and Solutions

Scale Up iOS app crashes, not working, errors
Scale Up iOS app network issues
Scale Up on iOS has black/white screen

Scale Up Android App Issues and Solutions

Scale Up has errors/crashing/not working
Scale Up server network connectivity issues
Scale Up has black screen

Scale Up iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Scale Up app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Scale Up app crashes or not working on Iphone (iOS):

Close and restart the Scale Up app on iPhone
Update Scale Up app to the Latest Version for iOS
Uninstall and reinstall Scale Up iPhone app
Update your iPhone to the latest iOS version

Fix Scale Up on iPhone unable to connect to server/internet connection issues::

To resolve Scale Up network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Scale Up black/white screen (blank screen) on iPhone:

Follow the Scale Up iOS app troubleshooting guide Here →

Scale Up Android App Issues and Solutions

Fix Scale Up not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Scale Up app issues:

Force Stop the Scale Up App
1. On android, goto "Settings" » click Scale Up app. » click "Force Stop".

Update Scale Up to the latest version on PlayStore

Clear Scale Up App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Scale Up app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Scale Up.

Fix Scale Up unable to contact server/ Scale Up internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Scale Up » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Scale Up » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scale Up on android.

Solve Scale Up black/white screens issue on Android:

Follow the Scale Up android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at VTrump, developers of Scale Up.

100% Contact Match

Developer: Vtrump Inc

E-Mail: [email protected]

Website: Visit Scale Up Website

52.63% Contact Match

Developer: Vtrump Inc

E-Mail: [email protected]

Website: Visit Vtrump Inc Website

About this app

Scale Up is an efficient body analyzing application for you and your family. * Work with weight scale, fat scale of Bluetooth 4. 0. * Track the weight, body fat, body water, muscle, bone mass, daily caloric intake, visceral fat, and physique rating, fat-free mass, etc. * Evaluate the status of your body shape and nutrition. * Record your body history by day, week and month. * Share physical fitness report, comment, photos with your friends. * Show Logos and skins for different Smart Scales. * support Apple Health save or read body measurements.