Contact Hume Health Support

ordered scales 23 january still havent received them . cant contact anyone . getting no replys . worried about after service care . im going to ask for my money back . keep you posted

I cannot get a response from a live person nor on chat or email. I am waiting to get a response on a replacement order for a total of 5 scales we had bought and none of the now link to our phones. They said we could get a discount on an upgrade or have replacement scales sent. With all the issues we have connecting, we do not want to make that decision at this time so we had opted to replace them with the free scales. I needed all 5 replaced, but was only sent one. Cannot get a hold of anyone. Please send the additional four scales. See ORDER #SHHUME#851725 ASAP! Betty

Have had the band for less than a month and the charger is damaged. They do not have a replacement available for purchase and customer support is non-existent; no phone number, chat option on site does not work and 3 emails sent without any reply. Waste of $300!

The system is not what I thought it was. The only thing the system provides without a premium subscription, which was not mentioned on your website, is weight and heartbeat. I have all of the original packaging and wish to return. My order number is as follows SHHUME#722896

App would not load after several attempts. Their customer service is almost no existent, but once you do you will find them worthless. Just getting the address to return products is an ordeal. I have no idea if their product even works, but with customer service this bad I can only recommend avoid doing business with this company at all costs.

myMy order SHHUME#579167 was purchased with the correct address. However, during delivery, it was sent to the wrong address. I contacted support but was asked to pay five dollars for customer service, which I found frustrating. I never received the product and am now very disappointed, angry, and upset. I paid $113 for this order and want my product delivered correctly, along with free customer service. Also, when I went to go try to track my order it said there was no order with that number. I feel like this is a complete scam. Somebody needs to contact me.

I need your return address ASAP before 9 a.m. Saturday, December 6, 2025. Can you please do that one thing right and send that to me?

I have a Hume band and I have to charge the band every 2 days. The green light stays constantly on. Contacted customer service and they said that was within time allotted? Cannot get a real person to communicate with.

Can't get anyone on livechat.

I can not open app, states account already exist

I have a Dara scale which won’t connect all the time. I also purchased a body pod scale which I cannot get added to the app so I cannot use it other than to see how much I weigh. I started a chat, got nothing resolved except that my app is up to date. I have been waiting 25 minutes on the chat help for a response! I can’t find a phone number for help. I have been chatting with Jan who started out trying to help but has disappeared.

I have a FitTrack Pro account and scale. When I went to use it today, it said I needed to download FitTrack Health. When I try to download FitTrack Health, I'm redirected to download Hume. I cannot login to Hume using my FitTrack Pro info. When I try to reset my password it kicks me out of Hume and it's forcing me to sign up again. Please fix my account so that I can login and weigh myself.

Ordered the product 6 weeks ago. was told it was shipped on January 30. never was now it can't get any answers. They were more then happy to take my money, I am reporting the company to the better business