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Company Name: FitTrack Inc
About: Fittrack provides a sensor solution for existing gym-equipment, to allow users to automatically
track and monitor their fitness workouts.
Headquarters: Vienna, Wien, Austria.
Hume Health Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@getfittrack.com
Website: 🌍 Visit Hume Website
Privacy Policy: https://getfittrack.com/pages/privacy-policy
Developer: FitTrack
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Privacy & Terms:
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6 Most reported problems 😔💔
I have a Dara scale which won’t connect all the time. I also purchased a body pod scale which I cannot get added to the app so I cannot use it other than to see how much I weigh. I started a chat, got nothing resolved except that my app is up to date. I have been waiting 25 minutes on the chat help for a response! I can’t find a phone number for help. I have been chatting with Jan who started out trying to help but has disappeared.
I have a FitTrack Pro account and scale. When I went to use it today, it said I needed to download FitTrack Health. When I try to download FitTrack Health, I'm redirected to download Hume. I cannot login to Hume using my FitTrack Pro info. When I try to reset my password it kicks me out of Hume and it's forcing me to sign up again. Please fix my account so that I can login and weigh myself.
Ordered the product 6 weeks ago. was told it was shipped on January 30. never was now it can't get any answers. They were more then happy to take my money, I am reporting the company to the better business
FitTrack App Disappointment
by A Weighty Journey
I am extremely disappointed with this app. I have been using it for several weeks now and it does not capture all of the data from the scale. It only capture weight at this point. Sometimes I have to step on the scale 2 or 3 times before the app displays it. I have uninstalled the app and reinstalled several times. I have unpaired the scale and the app and paired them up again. Nothing changes. The FitTrack Pro works great so it is not user error. In addition, I am not sure how the app captures steps. The numbers are always thousands over my Apple Watch data. Finally, the app should pull historical data from the FitTrack Pro app. The data is important to see changes over time and I don’t want to see it go away.
Update: Now the app does not work at all. It will not record anything from the scale. Don’t put stuff out with tons of bugs. Your credibility is on the line and I am searching for another scale that is reliable and accurate!
Why change what was working so well.
by HardWorkingWoman9316
The original app FitTrack Pro worked well and great! Then bug began happening. Not loading the right weight. Loading 0.0 weight. Taking temperature why out of range. Having to disconnect and reconnect the app and device. Now this new app FitTrack Health comes up as an update you should try!! Not a “we are moving to this app so start using it or all your data will be blank from Aug 16 until the day you start using the new app.” A whole month of tracking and progress going to be gone because of nothing! And the new app even says it won’t transfer because they are two different apps but they aren’t if you are going to make one start acting crappy just so I have to use the new one. TRANSFER MY DATA OVER! I’ve worked so hard and to just see it all gone. I don’t want to recommend this app or scale to anyone. Please FitTrack just transfer my data!
No Apple Heath Connection and No longer simple
by AZmegn
I preferred how SIMPLE the old app was. This app has WAY too much going on and is trying to be too many things. I just want the old version back: a SIMPLE weigh in that communicates with my Apple Health App and explains my other stats with a history. The new layout is so garbled and way too busy. There is nothing intuitive about this new version. I decided I was going to delete the app, but then I’ll lose all the extras that I initially bought the scale for, AND will have to manually input my weight into the simpler app. This is such a disappointment. Developers should have just stuck to what they had, maybe added skins or something if they were bored. The most frustrating thing is that as long as I had the older app, it was still plugging in my info into my other health app. Now it doesn’t communicate with anything. Boo.
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