Arlo Secure app not working? crashes or has problems?

Arlo Secure Status

Published by Arlo Technologies Inc. on 2023-12-17

Arlo is the worldwide leader in Smart Home Security, and the creator of the
world’s first ever 100% wire-free, weatherproof 4K UHD security camera. Arlo
security devices make it simple to protect and connect what matters most.

I have a problem with Arlo Secure

Are you having issues? Select the issue you are having below and provide feedback to Arlo Secure.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

250.0%

Not working

100.0%

Reported Issues: 5 Comments

By Blayne Maring 1 year ago

Android app (4.3.1) hangs up buffering when accessing cloud library. Nor can it access local library. Gets message that tech are working on it. Seems that ios app works fine.

By Stephanie 1 year ago

I’ve tried reinstalling the app…..it made me reset a password. Then keeps sending me to a screen that says “send push notification”. “Resend notification.” Help!

By David Marsh 1 year ago

Arlo app can't access the internet. Our wifi is working properly. And my android phone is connected to wifi with all other apps working normally.

By Mark shepard 1 year ago

Everything was working fine. This morning the cameras are offline. Tried everything. What is going on.

By Bill 1 year ago

My Arlo App quit working a couple days ago and I cannot log in. I have reset my base several times, have uninstalled the app several times. When I download the app and try to log in, it askes my for my email and password. After a few minutes I get a screen that says LOG BACK IN. I do this and in a few minutes it repeats, LOG BACK IN---on and on and on....HELP!!!

Common dislikes about Arlo Secure app

- Arlo app is fickle and unreliable

- Motion triggered videos don't show up in library

- Phantom videos are triggered

- Base stations can fail remotely

- Two way audio not accessible off site

- Cameras freeze and say offline

- Resetting takes a long time

Have a Problem with Arlo Secure: Home Security? Report Issue

Common Arlo Secure Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Arlo Secure app on iOS and Android devices. Solve all Arlo Secure app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Arlo Secure iPhone Issues and Solutions

Arlo Secure iOS app crashes, not working, errors
Arlo Secure iOS app network issues
Arlo Secure on iOS has black/white screen

Arlo Secure Android App Issues and Solutions

Arlo Secure has errors/crashing/not working
Arlo Secure server network connectivity issues
Arlo Secure has black screen

Arlo Secure iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Arlo Secure app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Arlo Secure app crashes or not working on Iphone (iOS):

Close and restart the Arlo Secure app on iPhone
Update Arlo Secure app to the Latest Version for iOS
Uninstall and reinstall Arlo Secure iPhone app
Update your iPhone to the latest iOS version

Fix Arlo Secure on iPhone unable to connect to server/internet connection issues::

To resolve Arlo Secure network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Arlo Secure black/white screen (blank screen) on iPhone:

Follow the Arlo Secure iOS app troubleshooting guide Here →

Arlo Secure Android App Issues and Solutions

Fix Arlo Secure not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Arlo Secure app issues:

Force Stop the Arlo Secure App
1. On android, goto "Settings" » click Arlo Secure app. » click "Force Stop".

Update Arlo Secure to the latest version on PlayStore

Clear Arlo Secure App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Arlo Secure app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Arlo Secure.

Fix Arlo Secure unable to contact server/ Arlo Secure internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Arlo Secure » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Arlo Secure » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Arlo Secure on android.

Solve Arlo Secure black/white screens issue on Android:

Follow the Arlo Secure android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Arlo Technologies Inc., developers of Arlo Secure.

53.33% Contact Match

Developer: Arlo Technologies, Inc

E-Mail: [email protected]

Website: Visit Arlo Secure Website

About this app

Arlo is the worldwide leader in Smart Home Security, and the creator of the world’s first ever 100% wire-free, weatherproof 4K UHD security camera. And, with Arlo Smart and Rich Notifications, take immediate action on alerts without unlocking your phone. Arlo security devices make it simple to protect and connect what matters most. Stream live video, play recorded clips, easily arm and disarm your system, and stay aware of what’s happening. Arlo even works with Amazon Alexa, Google Assistant, SmartThings and IFTTT so you can build a safer and smarter home.