Contact Hume Support

I really liked this app connected to my Dara scale in that I can see and track weight, bmi, and other body stats. I am on a diet and managing calorie intake and fitness through their program. I do not need a second app for this. I really just want to keep the weight statistic reporting. With this upgrade, I step on the scale and am now being forced to purchase the standard program or premium program paying $6 to $10 a month to get all these features I do not need. It appears if I want to track just weight and stats moving forward, I have to enter these one by one now and there are 6 buttons to choose from. So click weight button, step on scale, track that, then hit the bmi button, step on scale and track that, and so on. So you have made it very cumbersome to keep what I had forcing your users to pick between the two new programs and pay either way, if I want to keep tracking all those stats by stepping on the scale once. I do not want any of the new features nor do I want another bill to pay every month. I just want to keep the functionality I had by stepping on the scale once. I also want to stop the solicitation to upgrade every time I try to use the scale. Can I please just keep the functionality I had without having to feel entrapped to pay for the standard program or the premium program?

I bought the Dara Scale after hearing an influencer go on and on about it. It took forever to come. Now that I have it, it cannot stay connected to Bluetooth which renders it useless. I have had so many customer support people write and email about …. do this, do that, all to no avail. You originally put in your four AAA batteries and it syncs fine. Then the next day it just searches and searches and won’t link. Then you get told reload more NEW batteries. Get rid of the app, try FitTrack Pro. It again works for one day and then nothing. Then it’s get rid of that app and go back to FitTrack Health! Reload four MORE new batteries and mind you each time you lose all your info on the app. Who has time for this nonsense? This scale is not cheap mind you. They have no clue how to get this to work. Get told repeatedly it’s a glitch they’re working on it! You can’t sell something that you never had working in the first place! It’s a major rip off. So many BBB complaints as well with this company. Do yourself a favor and pass on this.

Besides knowing my body details, using it for anything more than that has been a complete mess. I sign in through my iCloud apple account and I chose to sign up for the 30 day free trial of the “health+”. Then the next day when I signed back in it was giving me options to do that again and the features you get when you do weren’t available to me anymore. Yet it was still under my subscriptions under my apple account. I was also using the app to keep track of my macros. Firstly it has very few known food items under its catalogue. I would suggest MyFitnessPal instead. You can create the food you would like listed but I would have to create it every time because if I tried adding it from the list it was on already I couldn’t even select it. Not to mention that I had already created an account months prior but I hadn’t used the app in a while and it was telling me I had apparently never signed up at all. They need to work on the app interface.