MAKE LASTING CHANGES TO YOUR HEALTH & HABITS
Welcome to the FitTrack health
ecosystem. If you’re here, it’s probably because you’ve just bought our
Smart Scale.
Are you having issues? Select the issue you are having below and provide feedback to Hume.
By Jackie McGinn 3 weeks ago
Bought new phone. Transferred all data. Now can't log into app on phone. Changed password and still no luck. Just get a blank screen after hitting sign in button. Have removed batteries from scale to reset and have deleted and reloaded app with no effect. Please advise.
By Jan Smith 2 months ago
I have been unable to log my weight in the app for al.ist 2 months. I have deleted and reinstaled the app. Reset my scale and even replaced my phone
By Melody Roys 2 months ago
My Hume app has suddenly decided my metabolic age is 18. I am 69 and the app normally is in range (a year or 2 younger).
By Sheila patel 3 months ago
Hume app is rubbish - isn’t synching, lost years worth of data, and now just a black screen when trying to open the app. Even when it was working, i would have to find the scales on the app everyday and re-add. Complete and utter rubbish, but I need it to work so please suggest what I need to do - 07807 219637
By David Kolb 6 months ago
I can’t search for food that I eat. This used to work. Now it just gives weird and random choices that don’t match what I eat or or what I entered.
By Tony 6 months ago
I can not get a health score for the week. I weighed every day.
By Jesse L Grissom 6 months ago
My HUME is connected and it records the current weight but the 3 circles just keep revolving and it never syncs. I stay on the scale until the 3 circles show on the scale.
By Jennifer LeBlanc 10 months ago
I am unable to log in my food under the nutrition section. I have paid for a free trial but will cancel if unable to do this. It is a major part of what I need from this app.
By Jeanette 10 months ago
For anyone having trouble, try taking out your batteries and reinserting. I guess it resets. Mine wasn’t giving me my info and now it’s back working again
By Janet Vice 11 months ago
Hume not working all of a sudden. Deleted and reinstalled but no go.
By Patti Hendrix 1 year ago
The FitTrack App used to work fine. With the new Hume App. , it worked for less than a week. It’s no longer syncing weight and none of the measurements are working. When weighing, the circles just spin & spin and don’t calculate any measurements. It says to stay on the scale while calculating but never does. I’ve contacted Customer Support 3x with no response. I’m not willing to keep paying for a worthless App. Too bad, I really like the scale & its capabilities.
By Greg Nathe 1 year ago
My FitTrack App on my android (Samsung Galaxy S20+5g) has lost connection with the DARA scale. It says in the FitTrack app under whether the scale is synced/connected with my phone or not, to "ADD A DEVICE". So, I click on, "ADD A DEVICE"; Then a dialog box pops up saying the following, "FITTRACK WOULD LIKE TO TURN ON THE LOCATION PERMISSION, To Connect to your FitTrack devices, turn on location permission. Why? Location permission is needed to scan for Bluetooth devices. It also allows us to capture device data when the app is closed or not in use. GRANT LOCATION PERMISSION or CANCEL" Well I click on the button, "GRANT LOCATION PERMISSION"; Then a dialog box pops up saying the following, "DEVICE CONNECTION - SEARCHING' Make sure your scale is on and displaying zeros. If you were using the FitTrack Pro App, ensure it is closed on your mobile device." So, I have tried taking the batteries out, force stopping the FitTrack Health App on my android, turning off my bluetooth, and then turning everything back on to try to reconnect to my phone. But it does not connect up... Need Help Please!!!
By Ellis 1 year ago
When I go to weigh myself the reading is logged as a higher weight than what comes up on the dara scale? E.g. I weigh 16.7 but logs it on the app as 16.9??
By Tom Dorr 1 year ago
My weight displays on the app but doesn't save stats. I leave the app and go back and it is the same information from 3 days ago. Using an iPhone running iOS 15.7.2
By Nick Spence 1 year ago
The FitTrack Health App is not available to download on my device. I am running a Samsung phone with Andriod 7?
By Diane 1 year ago
My weight displays on the app but doesn't save stats. I leave the app and go back and it is the same information from 3 days ago. Using an android phone
By Kathryn E Tullos 1 year ago
My app has not been working for sometime. I have uninstalled and reinstalled and still nothing. I now have a scale that is just a scale. The reason for purchasing this scale was for the information I could receive for my health journey. I have tried emailing them, waiting forever to chat and it never happened. Would love to know if anyone else has had this issue resolved.
By Charles wade 1 year ago
My Fittrack Scale are not lighting up on the scale it self, also unable to connect bluetooth with scale.. please any assistant need help..?
By Barbara Lape 1 year ago
Weight registers on fit track scale, but not the same on progress report
By Michelle Bennett 1 year ago
Scale communicates with Fit Track app on my Android smartphone and then doesn't save results. I get "Something went wrong." I've updated my Fit Track app but no change. Can you help me?
By James MacKenzie 1 year ago
I have downloaded the new app from the IOS App Store. When I click on Open I get the fit track logo briefly and then an empty screen. I’ve hard rebooted with no success. I had used the previous app with my scale with no issues.
By Todd D Johnson 1 year ago
App is blocked by Google for try to access sensitive data. How do I fit this?
By David Spring 1 year ago
I turn on Apple Health app in FitTrack Health. When I try to transfer data, the program spins "transferring" for 2-3 hours before I give up and stop the supposed transfer. The Apple Health app is no longer connected when I check. In fact, every time I log out of FitTrack and log back in, Apple Health connection is lost. I never had this problem with FitTrack Pro, which worked seamlessly and efficiently.
By Leo Garcia 1 year ago
My app is showing numbers like this when I weigh in. 13:28:7st The newer version of the app also doesn’t work. I’ve connected the scale and can’t or don’t fully understand how to weigh in. Please help
By Leo Garcia 1 year ago
My app is showing numbers like this when I weigh in. 13:28:7st The newer version of the app also doesn’t work. I’ve connected the scale and can’t or don’t fully understand how to weigh in. Please help
By Kaye Bonnett 1 year ago
There are several features within the app that you can't access or don't work properly. My body composition measurements take a while to while to show if at all every time you open the app. You click on nutrition just get a blank screen, can't set any goals, can't click on help to report problems. If not sorted will not continue subscription after free trial.
By Felicity Jayne Davis 1 year ago
my scale is reporting a ridiculous low weight even after changing batteries
By James 1 year ago
Continually crashes when I step in the scale.
By sarah Lewis 1 year ago
The weight on my scales does not match what is logged on my app. The app is also confusing and really difficult to use. Am ai bale to go back to the older version of the app?
By Tracey Taylor 1 year ago
App not loading at all, blank screen
By Danielle Bosse 1 year ago
Can't login, I keep getting a message that something went wrong when i try logging in even after changing my password
By Kathleen Passanisi 1 year ago
All data disappeared. Only weighs. Help!
By Frank Jr Patten 2 years ago
the app only syncs the weight and none of the other metrics at all
- Initial data was incorrect and took over a week to correct
- Data from old Pro app could not be transferred
- Only supports one user
- Must pay for standard or premium program to get all features
- Cannot stay connected to Bluetooth
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Complete guide to troubleshoot Hume app on iOS and Android devices. Solve all Hume app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FitTrack Inc, developers of Hume.
16% Contact Match
Developer: FitTrack
E-Mail: [email protected]
Website: Visit Hume Website
Subscribe to MyHealth+ for workouts, nutrition & lifestyle guidance based on your metrics and goals. • Track your progress in real time with your FitTrack device & MyHealth+. • Hit your goals, from weight loss to body composition & more! MyHealth is the health app that shows you the results from your scale, what they mean, then tells you how to take action to change them—and it’s currently helping over 1 million people worldwide reach their health goals! Absolutely! But to get the most out of MyHealth & see your 17+ body metrics, we recommend ordering the Dara Smart Scale! To use the FitTrack MyHealth+ app with no limitations, you need a subscription, charged on a monthly or yearly basis. Every time you step onto your scale, MyHealth will give you insights into your health as a whole. From BMI to body fat, hydration, and more, find out where you stand & how to change your habits to live your healthiest life. • Register up to 8 profiles and bring your family along! Connect your health measurements to personalized plans and finally achieve your goals. MyHealth+ subscriptions will automatically renew unless canceled at least 24 hours before the end of the current subscription period. If you’re here, it’s probably because you’ve just bought our Smart Scale. You need to know more than just your weight to reach your goals. Welcome to the FitTrack health ecosystem. You’ll still tap into workout & nutrition content tailored for your body. Payment will be charged through your Apple account at confirmation of purchase. Once purchased, refunds will not be provided for any unused portion of the term. There is no increase in price when renewing. Your subscription may be managed and auto-renewal may be turned off by going to your Apple Account Settings after purchase.