Contact Sleep Cycle Support

After a month of premium (paid) service this ‘Sleep Cycle’ app isn’t working, and there isn’t any way to contact the app developers. I set the app to start recording my sleep and set down my device in the very specific way requested, with it plugged in even, and at some point during my sleep it turns off and records nothing. Last night it recorded 1.5 of the 8 hours I actually slept. I can’t edit to correct a specific sleep cycle. I can’t create records that have only basic information, like how many ours I slept. I have many night that have gone unrecorded and that is the information that goes into their stats. Stats based on incorrect information are useless! So what exactly does ‘premium’ service get me? Nothing. Who cares if I have bad and incomplete information backed up? All the other stats I can easily look up on my own, for free. Don’t buy the premium service. It is a complete waste of money. I also tried ‘Life Cycle’. It doesn’t track well. You have to fill in a lot of information and that is pointless when the map location is incorrect and, again, the app doesn’t allow you to edit or correct their mistakes. Incorrect information is useless. Neither app is worth paying for. Response to app developer response: why would you think I hadn’t already tried the simple ideas? I did that. I rebooted my device as well. None of the easy-fix options have helped. If they had a review like this would just be petty instead of helpful to others.

So it’s not DIFFICULT but I have it set to automatically record but it doesn’t seem to or at least I can’t tell because when I open the app in the morning it automatically has me set my wake up time and sleep alarm and then stop it. So then I check the sleep journal to see if it recorded at night at it ALMOST looks like I did except I can’t fully see it or access it. There’s a little blurb at the bottom that won’t go away about the journal being there to show what it recorded with the information faded in the background. It makes me feel like maybe that’s just sample information, plus I can’t get the blurb to B go away to really read it or click on anything and everything else is premium. I can’t see stats because that’s premium to figure out if that’s my sleep info or not. And I can’t really read the journal and when I open the app it looks like I haven’t even started sleeping. Yet somehow my profile says I have records that I can’t find or access…. So is this app for strangers to figure out my sleeping Pattern via some weird remote monitoring through an app???? Or can I actually use it for my own knowledge? I’ll try this app for one more week on the chance that it’s user error but if I’m that time I haven’t figured out hope to use it not only will I not subscribe to premium I will uninstall and lower my rating to 1 star. Really hoping I’m just a dingbat because I like the over all look and set up

I have had this app since 2011. I loved it and recommend it to everyone I knew. Regretfully, starting with the last major update, it has gradually undone all the things I fell in love with. 1. User Interface. It’s been about a year since it was changed, and I still cannot get used to the new clunky cartoonish UI, which apparently was designed by a toddler. The sophisticated slick and polished user interface, no more. I figured OK, it’s just a form, let’s focus on substance. Well... 2. The reliability of the analysis and features went down the drain. The app shows me as being asleep, when I am not, and vice versa. In fact it will show things like snoring and being awake at the same time. Really? 3. Woke me up randomly at 3:30 am instead of 6:30. I kept snoozing it, wondering why I just can’t wake up, to finally open my eyes and see 3:45 on my alarm. HOW? I know I did not make an error. The alarm still shows as being set for 6:30. The only thing I can think of is that I came home from a location with a different time zone (3 hours early) that day. Was this the cause of screwed up internal sleep cycle clock? But cmon. When I set the alarm the night before, the current and the wake times were shown correctly. Needless to say, I could not go to sleep after, and was off my game the entire day. Ironic, that the app you get to help your sleep, ruins it for you. I am uninstalling and moving on to other apps. Done with this nonsense.