Music app not working? crashes or has problems?

Music Status

Published by Ethan Georgia

1. A new UI 2.

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Common Music Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Music app on iOS and Android devices. Solve all Music app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Music iPhone Issues and Solutions

Music iOS app crashes, not working, errors
Music iOS app network issues
Music on iOS has black/white screen

Music Android App Issues and Solutions

Music has errors/crashing/not working
Music server network connectivity issues
Music has black screen

Music iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Music app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Music app crashes or not working on Iphone (iOS):

Close and restart the Music app on iPhone
Update Music app to the Latest Version for iOS
Uninstall and reinstall Music iPhone app
Update your iPhone to the latest iOS version

Fix Music on iPhone unable to connect to server/internet connection issues::

To resolve Music network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Music black/white screen (blank screen) on iPhone:

Follow the Music iOS app troubleshooting guide Here →

Music Android App Issues and Solutions

Fix Music not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Music app issues:

Force Stop the Music App
1. On android, goto "Settings" » click Music app. » click "Force Stop".

Update Music to the latest version on PlayStore

Clear Music App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Music app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Music.

Fix Music unable to contact server/ Music internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Music » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Music » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Music on android.

Solve Music black/white screens issue on Android:

Follow the Music android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ethan Georgia, developers of Music.

55.56% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Music Website