Philips Hue Sync app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
61.5%

Connection
13.2%

Crashes
7.7%

Login
7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Philips Hue Sync Problems 😠👌🔥

- Randomly stops working

- Connectivity issues

- Have to toggle Bluetooth off and on

- Expensive

  5 Reported Issues: 😵🆘🛟🚨📢

Fabrizio
2023-03-28

App crashes for MacOS on current version: 1.10.0.38 , happens every time Games / Video options to sync are activated.

Beav
2023-03-23

App uses 500% CPU on my M1 Macbook Pro OS 13.2.1 and then crashes, within seconds of opening, every time - it's a real class act.

CENAN PEKDEMİR
2023-03-05

After updating my macbook to ventura 13.2.1, hue sync app crashes on video mode. After some seconds lights stop to follow screen colors and turns to white. Please share some solution,

Mr. C
2023-02-18

Hue App (for Mac) crashes after a few seconds turning on the Video Sync. This happened after the last update (18th Feb, 2023) App Version: 1.10.0.38 MacOS Version: macOS Ventura 13.2.1

Paul Dixon
2022-12-01

The hue sync app can't find my hue sync box even thought hue sync box is on and syncing with my tv

Showing 1-5 of 5

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Common Philips Hue Sync Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Signify Netherlands B.V., developers of Philips Hue Sync.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Philips Hue Website

Privacy Policy: https://www.philips-hue.com/privacy

Developer: Signify Netherlands B.V.




About this app

SUPPORTS HIGH-QUALITY VIDEO FORMATS The Philips Hue Play HDMI Sync Box is compatible with 4K, Dolby Vision, and HDR10+, letting you enjoy the highest quality picture you can get at home — all while your Philips Hue smart lights sync to give you surround lighting.  The Philips Hue Play HDMI Sync Box has four HDMI inputs, allowing you to connect multiple media devices, such as gaming consoles and streaming devices, to your Hue smart lighting setup.  The Philips Hue Bridge acts as the middleman between your lights, the Hue Sync mobile app, and the sync box, allowing you to sync your smart lights with your TV screen for surround lighting.  Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen.  Sync your on-screen TV content to your Philips Hue smart lights for a fast, seamless display of colorful light that responds to and reflects what you watch or listen to.  Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV screen.  Control your entertainment experience and sync box any way you want: with PhilipsHueSync , on-product control button, any infrared TV remote, or your voice via Amazon Alexa, Siri, and the Google Assistant.  Use the Hue Sync mobile app to set your sync box to come on automatically — or even switch input modes — when it detects that your connected HDMI device powers on.  A simple setup allows you to easily connect to your Hue Bridge and use your sync box with any TV and HDMI device.  Customize sync settings by controlling the brightness and speed of the light effects.  Expand your home theater to include your smart lights, which respond to the content on your TV screen.  The sync box requires the Hue Bridge V2.  Choose light settings in each mode to tailor your entertainment experience even more.  Switch between video, game, and audio modes with the touch of a button.  Use in-app controls and settings to make your entertainment experience your own.  You’ve heard of surround sound, but have you heard of surround lighting?