Philips Hue Sync Reviews

Philips Hue Sync Reviews

Published by on 2021-01-21

Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights
that dance, flash, dim, and brighten with the content on your TV screen. Sync
your on-screen TV content to your Philips Hue smart lights for a fast, seamless
display of colorful light that responds to and re...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Philips Hue Sync Reviews

  • By

    Solid but lacking in functionality

    It’s a simple app that does what it needs to but it’s missing functionality that the PC app has and I’m confused as to why isn’t present on the IOS app. The thing that sticks out to me the most is the inability to create custom color palettes for the music function. Music is the function the mode I probably used the most previously. I just luchases a Sync Box and I LOVE that I don’t have to bring my PC into the equation and can joy my streaming devices without all the extra steps. However being able to choose what colors are displaying for your music, is important for mood, type of music and what the decor and colors in your room are. It was a very highly requested function on the PC app, as it was an addition after the fact due to community feedback. That being said I love the product and I like the app a lot, it’s easy to use and looks good. I just hope that at the very least there’s a standard to app functionality across all the platforms.

  • By

    Connectivity issues

    My first unit was defective but the replacement keeps loosing connection to the bridge. Or at least I think so since lights go dim until i go to settings in the app and select “switch bridge” which restores the lights for some time until it happens again and i need to select switch bridge again. I hope this is fixable from software since there is no ethernet port on the device and is within arms reach from the wifi router. When it works it’s great. There is some delay but it’s a lot faster than the hue windows app. Will update if the issue is fixed since many people seem to have the same problem Edit: i reviewed the wifi setting to follow the app publisher recommendation and my tri band router was already using 2.4ghz with the hdmi box. Most of my connection issues have been solved after re arranging the box so it’s directly surrounded by 8 antennas from the router. While this takes care of the issue I can’t give more than 3 stars since if the device has no ethernet ports it should have good wifi connectivity Edit: updates have made the setup/startup seamless with support for alexa and harmony hub, the device is able to recover if there is a connectivity issue so i am giving it another star give the improvements in reliability and automation

  • By

    Easy Setup, Works Great

    I was hesitant to make this purchase after reading reviews on the App Store and on retailers websites for the Play HDMI Sync Box. But I still bought it, and it was super easy to set up, works as advertised, and I honestly don’t know what the fuss is about. If you’re on the fence, just buy it and try setting it up - chances are it will work as designed and you’ll love it. My setup: Apple TV, surround receiver, 1080p TV. I put the Sync box between the Apple TV and the receiver, set up the entertainment zone, adjusted the lights and pushed the sync button. Ever thing just worked. Yes, it had to update, but so did the smart plugs and smart outlets I got as Christmas presents. If you use Apple products you know they update them frequently, so I don’t know why people complain about that. ✌️

  • By

    Just awful

    I love the hue lights. Despite the price I love them and put them everywhere around my house. So when I heard about the hue play I thought it would be an awesome addition. I bought it, set up was easy and simple, started playing the Xbox and the light sync was great! But that’s the end of the good news.... In the era of smart TV’s and Bluetooth this device requires that you plug in an HDMI to be able to sync your lights to your various media. Which means that if your smart tv is what you use for all your streaming services, your lights WILL NOT sync. So if you want your lights to sync to movies and music, everything has to be done through your gaming platform, PC, firestick, or other device. Seems like a major design flaw. Even after switching my sound bar to play music from my phone, and plugging the HDMI into the play box it told me that there was “No HDMI input detected” so I couldn’t even sync music from a sound bar which was beyond infuriating. For the price, I would also expect this device to control Multiple devices from two or three different TV’s in a house but that’s not the case. Instead you have to buy a box for each TV or move the box from one tv or PC to the next. The device is cool, but basically a cash grab when you consider its many flaws. The one star reviews on here should speak for itself. Apparently my quick and easy set up is a rarity. Don’t buy. Get it together Phillips.

  • By


    So I have 4 regular bulbs behind my tv with hue sync. 2 up top. One on left and another on right side. And the entertainment zone area setup is not that great. Instead of a top view, it should be a front view of the tv. That would eliminate a floor, tv, and ceiling height function. A front view I can place my bulbs directly where they are on the app as in real life. The app in my experience lumps my bulbs either into left side and right side. Or top and bottom. So for instance if a blue color is in the bottom left hand corner, but not top left corner on the tv. But it’s grouped for left and right, the bottom left will correctly be lite, but the top left be will incorrectly be lite blue. Ok so I adjust the bulbs around on the app. Now the top left and top right mirror each other. Bottom left is correct according to color on tv. Top left say is correct. But the top 2 mirror each other regardless. So say it’s blue on top left on tv and nothing in top right, both top left and right bulbs will be blue.

  • By


    In its current state the app will not allow you to set up your sync box, you get a couple screens in to where you need to connect via Bluetooth to the unit and it will not connect. Keeps saying connection is not secure. I can’t get through to any tech support from the company either. Hopefully they address this issue quickly and get a new version released that actually works. $230 for a worthless box has me a little frustrated. UPDATE: With the release of 1.6.2 I was able to get the box to connect and get working. Unfortunately the music mode still is not functional but the video and game settings work great. Color matching is great and flows well with what is happening on screen. Overall I’m pretty happy.

  • By

    Great Idea Spoiled By Implementation Issues

    I’ve been waiting for the ability to use Hue Sync with my AppleTV and this product is so close... unfortunately my attempts to get this to work have been unsuccessful due to constant connection issues between the bridge and sync box. My guess is the sync box doesn’t play well with dual-band mesh networks like eero, but that’s not acceptable in 2019. The potential is definitely there... I’ve painstakingly watched a few “showcase” clips (requiring a lot of pauses while waiting for the boxes to reconnect). Hopefully the support team is able to iron out the bugs so this can reach its full potential (before I have to return it).

  • By

    Decent, but needs some improvement

    Edit: thanks to the developer for a quick response on how to make lights power down automatically - I’ll give it a try, and update this review based on results (my initial reaction is that the need to use two different apps to get things working correctly feels rather convoluted, and was definitely non obvious) I’m thrilled to have my entertainment area automatically controlled by simply splicing in the sync box in the HDMI between my receiver and my TV. The previous solution of running sync software on a PC was only good for gaming - this is much more broadly applicable and seamless. But, there are some growing pains. The sync box fails to ever turn off the entertainment area lights when it stops receiving a signal. It automatically powers up and syncs fine when a signal initiates, why can’t it likewise power off the lights? Another issue is the responsiveness - at anything other than the “Extreme” setting, there is a pretty noticeable lag in the lights adjusting to what is on the screen. Extreme appears to be more responsive, but I also had to dial back the brightness in this mode.

  • By

    Fantastic sync action with anything playing through that screen

    I seen a couple of videos on the hue bulbs on you tube and decided to give hue a try. I end up getting the hue light bar starter pack for my 65’ curved tv though it did not give it enough light due to the size, I was really surprised on the way they responded with the images on display, so I decided to buy the light strip plus for the top part of the tv and the results were amazing! I paid About $500 for all this which is a bit steep but they’ll deliver a amazing light show for your tv.

  • By

    Decent start

    Love that this is finally a product from Hue and feel like I can finally get the most from my TV backlighting. A simple thing I would like to see a percentage added to the Brightness slider. Saving pre-sets would be nice and being able to select the colors for music playback is needed. I would also like an option for Start Light Sync at a specified time (automated at sunset would be ideal), an automation while leaving them off during the day. No need to run the lights around the clock with the tv when you can’t see them and having them turn on at a designated time would be ideal.

  • By

    Connects to wifi but won’t download update. Crashes Wi-Fi network

    Got the sync box Monday. Complete nightmare so far. Managed to get it connected to my network, but when the app tries to download an update for the box it fails. If that wasn’t bad enough each time I’ve attempted to download the update it crashes my Wi-Fi network. Tried with two different routers, same problem. Called signify support and the representatives were not helpful. My ticket has been “escalated to a manager” whatever that means. I’m a big fan of the hue lights; I have over 30 bulbs and switches in my home and was using a desktop to run the sync app before. Needless to say, the Sync Box/App has been a major disappointment so far.

  • By

    Absolute garbage!

    For someone that paid nearly $300 for this system I think it is ridiculous that the software is this unreliable & inconsistent. Sometimes it works, sometimes it doesn’t. I’ve had this system for about 1 month now & the “software updates” actually seems to make it work even worse. The app is constantly disconnecting & reconnecting. It’s constantly asking me to re-pair my Hue Bridge. I’m sick of it. It’s gotten to the point where I don’t even bother using the light sync. I’m hoping they get their issues figured out soon. I normally don’t review but I had to get my thoughts out there. Philips Hue, please work hard to get these technical issues figured out. This is unacceptable.

  • By


    Although I love the lighting effects that I’m able to create, the Philips Hue Sync Box is way overpriced for a device that doesn’t work each and every time you use it. I have to constantly troubleshoot it when I change between my cable box and game or uninstall then reinstall the app. This is very frustrating and it waste of entertainment time. Was thinking about buying a second one, but at this time it not worth the money. I truly hope Philips re-evaluate this issue. Then this product would be great.

  • By

    Waste of time and money

    As of April 2020 continues to be comically terrible. We have nicknamed it the Hue Stink. The box has actually become worse over time. Whether that’s due to software updates or hardware I don’t know. It always asks me to push the button on the Hue controller. It will also say that a sync is in progress when really it’s not. (It apparently doesn’t know I can SEE that it’s not doing anything.) My warning: Don’t waste your money or time with this. Unless you want to buy mine. Original review 2019: Constantly stops syncing with an Apple TV 4K. The app always has difficulty connecting to the box. It tries to trick you into pairing with the bridge over and over. (No, you just have to wait for it to figure itself out.) Sometimes induces static into the video which causes the TV to freak out. Sometimes sends signals that the TV isn’t compatible with. Exchanged for replacement box which has worse syncing and bridge connections but less video issues than the first. This product is not ready to be sold for use.

  • By

    Won’t connect to WiFi

    My first box worked for about a week and then out of nowhere would not work. This was in March. Went back and forth with Philip’s support for months. In June they determined the box was faulty. I just got the replacement in today. The same problem happen! It won’t connect to my WiFi... I have tried a full reset of the box more than I can count. I’m thinking the app and the box don’t communicate that well. Because if you have the app for you computer (mine is a MacBook Pro 2016) it syncs with the lights no problem. Hopefully Philips can get this problem sorted out because $300 for a Sync Box is not worth the money especially if the boxes are faulty.

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Is Philips Hue Sync Safe?

Yes. Philips Hue Sync is very safe to use. This is based on our NLP (Natural language processing) analysis of over 236 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.2/5 . Justuseapp Safety Score for Philips Hue Sync Is 52.7/100.

Is Philips Hue Sync Legit?

Yes. Philips Hue Sync is a totally legit app. This conclusion was arrived at by running over 236 Philips Hue Sync User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Philips Hue Sync Is 52.7/100.

Is Philips Hue Sync not working?

Philips Hue Sync works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Philips Hue Sync? Report Issue

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Why should I report an Issue with Philips Hue Sync?

  1. Pulling issues faced by users like you is a good way to draw attention of Philips Hue Sync to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Philips Hue Sync customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Philips Hue Sync.

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