Jack's app not working? crashes or has problems?

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19 User reports:
App has problems
 User reports 19

⚠️ Most reported problems ⚠️
Not working
40.7%

Something else
29.6%

Account
11.1%

Login
7.4%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Jack's Problems 🔥

-App appears to be engineered by middle schoolers with no concept of direction for online/app ordering.

-Can’t order anything you actually want.

-Logged out could not get logged back in.

-Asked for my birthday and favorite location and gave me a pull down menu says something like no items so I couldn’t go any further.

-Most useless app I ever used.

📋 8 Reported Issues:

A
AMANDA HUGGINS 2025-02-05

I CAN'T USE MY REWARDS ONLINE. IT DOESN'T HAVE MY PAYMENT INFO ON IT EITHER.

J
Jeanna Plunkett 2024-08-20

I attempted to place an online order for Arab AL at around 7:15 p.m. The order would not go through, yet my card was charged TWICE. Please let me know how to proceed with getting a refund.

K
Kristian L Green 2024-02-14

I have a reward in my email, but it is not showing up in my app.

C
Christopher Hollister 2023-10-30

The app deleted all my points had 881

⚠️ Troubleshoot | Report Issue ⚠️
M
Machelle 2023-08-01

I visit jacks EVERY morning & buy the same thing using the app & since July 26th it’s yet to accumulate any points. Why?

E
Elvia Monroe 2023-05-05

The app wouldn’t let me checkout. Ever time I hit checkout it wouldn’t do anything. So I couldn’t order any food. Now I’m sad

J
Joel Carmack 2023-04-03

I cannot earn any rewards with the app. I get message that the QR cannot be found. Also, it fails to determine my location

T
Trisha Knight Gardner 2022-12-19

Twice now I have attempted to order from the app and it says that the transaction fails, yet it charges my card. Last time it charges two transactions of $51.38 each. We went to the restaurant and they had received no orders. It took 8 days for our money to refunded on our card. I contacted the manager here and they tried but no one knows why it did this. We waited a few weeks and tried again last night. It did the same thing. It said order failed yet is now holding $51.83. I know the money will be returned in a few days, but it is frustrating not to be able to use the app. I currently have over 6000 points, which represents how much our family loves Jacks. Please help!

Showing 1-8 of 8 reported issues:

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Common Jack's Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Jack's iPhone Issues and Solutions

  2. Jack's Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: marketing@eatatjacks.com

Website: 🌍 Visit Jack's Website

Privacy Policy: https://www.eatatjacks.com/privacy-policy

Developer: Jack's Family Restaurants




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