Jack's Status
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problems reported in the last 24 hours
Summary of Jack's Problems 😠👌🔥
-App appears to be engineered by middle schoolers with no concept of direction for online/app ordering.
-Can’t order anything you actually want.
-Logged out could not get logged back in.
-Asked for my birthday and favorite location and gave me a pull down menu says something like no items so I couldn’t go any further.
-Most useless app I ever used.
7 Reported Issues: 😵🆘🛟🚨📢
I attempted to place an online order for Arab AL at around 7:15 p.m. The order would not go through, yet my card was charged TWICE. Please let me know how to proceed with getting a refund.
I have a reward in my email, but it is not showing up in my app.
The app deleted all my points had 881
I visit jacks EVERY morning & buy the same thing using the app & since July 26th it’s yet to accumulate any points. Why?
The app wouldn’t let me checkout. Ever time I hit checkout it wouldn’t do anything. So I couldn’t order any food. Now I’m sad
I cannot earn any rewards with the app. I get message that the QR cannot be found. Also, it fails to determine my location
Twice now I have attempted to order from the app and it says that the transaction fails, yet it charges my card. Last time it charges two transactions of $51.38 each. We went to the restaurant and they had received no orders. It took 8 days for our money to refunded on our card. I contacted the manager here and they tried but no one knows why it did this. We waited a few weeks and tried again last night. It did the same thing. It said order failed yet is now holding $51.83. I know the money will be returned in a few days, but it is frustrating not to be able to use the app. I currently have over 6000 points, which represents how much our family loves Jacks. Please help!
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Common Jack's Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Jack's app on iOS and Android devices. Solve all Jack's app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jack's Family Restaurants, developers of Jack's.
The Jack’s app also let’s you take advantage of delicious deals—like BOGO Big Jack burgers, free Shakes, double points days, and more! • Sign-Up Reward – Treat yourself to free fries or a fried pie just for signing up. • Birthday Reward – Celebrate your big day every year with a free shake. • Appiversary Reward – Let Jack’s buy you a drink on your app anniversary. • Spread the Love Reward – Go big with BOGO Big Jack burgers when you get a friend or family member to sign up on the Jack’s app. Find a Jack’s restaurant location near you, order all your southern favorites straight through Jacks , and earn points toward rewards with every order. Jack’s has Jacks that loves ya back with mouth-watering, Me-Maw approved rewards—‘cause you deserve ‘em. Enjoy real southern flavors like never before. Join the next generation of the Jack’s family and download Jacks that loves ya back.
