HSBC Australia Reviews

HSBC Australia Reviews

Published by on 2026-02-05

🏷️ About: Enjoy faster banking with a simple and seamless design that leaves you more time to explore your world. Take a closer look today: - This brand new app has been made specifically for Australian banking needs.


       


Is HSBC Australia Safe to Use?

We Investigate the app owner's website (Hsbc.com.au), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
66.6%

😎 Positive experience
33.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 739 combined software reviews.

Is HSBC Australia Safe?
HSBC Australia appears generally safe, but use with caution.
33.4/100

  Safety Analysis »»

Is HSBC Australia Legit?
HSBC Australia appears legitimate, though exercise caution.
33.4/100



Read 8 Customer Service Reviews 😠💢

4.8 out of 5
Very poor customer service with credit card problem

We received no support when airbnb took us for a ride and we didn’t receive a booking that we had already paid for and hsbc offered us no support re goods never received on our credit card. This was over 2,700 paid on a booking that we never received.

Poor service

HSBCAustralia functions ok but the service is poor particularly for international matters. Phone lines sound like pre World War II quality, the help I need is often misinterpreted and the processes involved to move or access my money is nothing but red tape. I will be closing all my accounts as soon as I get the chance !

Notifications??

How come you are unable to add a proper notifications like other banks? i.e. money comes to account, the customer gets notification. Hello?? Simple!!!

Another terrible HSBC app

Very slow, can activate debit card without getting an error

Prettier, but doesn’t show pending transactions

This new version of the HSBC app available in AU is MUCH prettier and has a more user friendly interface however it does not differentiate between pending and posted transactions. It only shows the pending under details as a “total hold”. In addition your “available” balance is not readily shown and you must go into details to view it. For me, those are two of the most important banking aspects to be able to access and view with clarity.

Updates always required?!

“Faster and Simpler”, except that every time I launch HSBCAustralia I am required to update it!

Please consider doing less “feature” updates less often and if you must fix a security problem, fair enough... but it is neither faster or simpler if you are going to let out an app that requires constant updates because you don’t test it properly, or your marketing people insist on “great must have new features”!!

iPad

Screen does not rotate when I have iPad sideways

HSBC Australia for Ahmed Arafa

HSBC Australia is one of the best applications I have ever used. It is simple and easy to use, with a great friendly interface.

Thanks HSBC

Regards,
Ahmed Arafa.



Is HSBC Australia Safe? 🙏

HSBC Australia appears generally safe, but use with caution. JustUseApp Safety Score for HSBC Australia is 33.4/100.
This assessment is based on our NLP analysis of 739 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

85.2% of users say app is safe 👍
85.2%

11.9% of users have some concerns ⚠️
11.9%

2.9% of users say app is risky 🚨
2.9%


Is HSBC Australia Legit? 💯

HSBC Australia appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for HSBC Australia is 33.4/100 .
This conclusion is based on analysis of 739 user reviews.

🔏 Privacy & Data Safety

HSBC Australia collected the following data from you:

  • Data Used to Track You:
    • Usage Data
  • Data Linked to You:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  • Data Not Linked to You:
    • Location
    • Usage Data
    • Diagnostics



How was your experience with HSBC Australia? Post a Review




Features

- New online banking users can download and register through the HSBC Australia Mobile Banking App.

Easily manage your HSBC Australia accounts, and view account summaries of your international accounts with our global view functionality.

Download the new HSBC Australia Mobile Banking App now.

Please note, if you would like to access or manage your international account, please use the specific country’s app (if available), or select the relevant country through the old HSBC app.

Please do not download this App if you are not an existing customer of HSBC Australia.

  Contact Support
Developer:
HSBC Global Services (UK) Limited


Website: