One Drop: Better Health Today Reviews

by ThumperEx

Great information in app. Great coaching and that’s a big help. And I mean the help is very, very good for newbs at least. Better than doc offices and the 1 hour I get with them every three months.

But the whole allure to me was the automatic recording of blood glucose measurements. I get my meter and supplies covered 100% by insurance otherwise but this time saver was worth paying for to me. And that function just isn’t reliable for me. In 5 Days it has only automatically recorded in OneDrop twice. Usually I have to force quit app and restart. Then it reads right away.

I opened a case for help but they sent the same beginner nonsense posted on their site and what I said I had already checked in my initial request for help. Bluetooth paired, Chrome within 10 feet of phone (actually more like 2 ft). App running. Updated app and iOS. No go for me.

I’m not sure the help ship is piloted by a human. Seems to be an auto response or definitely at least a lack of reading my short request.

Also this company is very mobile centric. Can’t use a computer to check in and and that annoys me when I am, I guess, an oddity today that prefers a big screen I can read easily. : ) But mobile is the way of things. The trend whether we like it or not.

Still, I want this to work and will stick around because the help is just that good.

by JWalt300

2nd unhappy update - I REALLY HATE THIS UPDATE!!! Every day I use it I hate it more! On the upside, it's made me look into continuous glucose monitoring! I can't get away from this update fast enough! Oh, and the suggestion to use "insight" (did it before, but looked at it again just in case I missed something) didn't help. The insight info is no where near as helpful as before. And, it doesn't give percentages of in range tests.

I loved OneDrop in the past! VERY HELPFUL and was essential in my getting and keeping my A1C low. But, the other day I open OneDrop and the first thing I noticed is the percentage update of tests within range is gone. It got worse.... It now tells you upcoming events (taking medications). It looked good at first. But, them I forgot to put in the previous night's medications. Just add it in late you say? Well, it's now a REAL PAIN to add medications from a previous day. I HATE THIS THING NOW with the changes. How much, I'll look for something else if they don't change it back.

by Lookin4perfectcar

Navigation is not easy and instinctive, multiple medications are hard to enter and schedule, adding meal information is difficult at best, scanning has very few items and doing a search does not pull up the item. It may have a similar item but carbs or calories are not the same and you can not edit to your specific item. Not sure I will use this one long.

Yes I have looked at the FAC and the issue remain. OneDrop is not instinctive, easy and user friendly. It could not have been designed with the end user in mind. I have been a programmer in the past and currently act as the end user for over 100 programs in my job. If you want customers you have to design OneDrop for the end user and it should be instinctive, tap here to input type of thing. As you said people want to use it to make life easier and don’t want to read an instruction manual before use. (Ie most people like to ride the bike not assemble it)

by Godofgravity

Been using the OneTouch device for about a year now and love it. OneDrop however has progressively gotten worse. They have loaded it with so much extra bs that just chokes OneDrop . I don’t need community news, I don’t need consultant support, I don’t need to share my readings with people around me (I know this can be turned off, but seriously, who wanted this feature?), PLEASE PLEASE PLEASE release a lite version that cuts out all the crap and just tracks glucose levels, meds, and carbs. I was recently in an area with zero cell or WiFi and OneDrop became completely useless as it would fail to import readings as it just hung trying to connect to all the other B.S. (I realize connection is required to get food data, but OneDrop shouldn’t fail to import from a Bluetooth device just because it doesn’t have cell/WiFi)

by Blessed2662

I have had Diabetes for about 10 years. I was diagnosed and handed a meter and a prescription of Metformin. . . Yeah, that was it. I had no idea what “Watch what you eat” meant. I thought I was eating pretty healthy. Carbs, who knew? Certainly not me.
After my husband passed my glucose went up to over 400. I had to direct my doctor to start insulin. I am not in the medical profession but the little I know told me that I needed something else.
My oldest son showed me the One Drop system. I figured I should give it a try. It changed my life from the very first day.
The Diabetes Specialist is amazing and the system tells me a goal to reach and a map to get there. No crazy math to figure out how many carbs or calories my food choices are. I have found a new freedom came with this system. I would recommend One Drop (and I do) to everyone who is dealing with this terrible, invasive disease!!!!!!

by IRage92

It’s very disappointing that the Bluetooth connection to the Apple Watch is very poor. One of the reasons I purchased the Apple Watch was because one drop advertised that it has Bluetooth connection to sync all your readings. This hardly ever works for me. In my experience if you had your meter connected to your phone before connecting it to your Apple Watch, it will hardly ever work because the meter will automatically try to connect to your phone instead even after successfully connecting your watch to your meter. Then comes the trouble shooting from one drop. I’ll make it short, it doesn’t work. I hope this issue gets resolved quickly.

The coaching and unlimited test strips are very affordable. It is at a better price point that what my insurance charges me.

The holder for your meter, lancing device and test strips are not practical and offer no protection for the small meter.

by Geoff Brown

I really liked OneDrop, but in updates, they keep making it less intuitive to use. Also, reports need a lot of improvement. One Drop decides what information goes on the report and allows no customizing. And now instead of generating a link to a web page with the data, it generates a PDF—except the PDF doesn’t work. Yes, you can download a CSV file with your data, but the timezone is wrong and you have to edit out potentially dozens or hundreds of lines with information you may not want to include (e.g. my doctor cares a lot about glucose readings, probably not much about the specific numbers of steps I’m walking).

This is potentially a very powerful app. Give your subscribers the option to be more selective about what gets shared on reports, and fix the report generator!

by MadMarty89

When I first got this, it worked okay. But some software problems and the meter doesn’t download to OneDrop . And if a person is really monitoring their numbers, this can be frustrating. Next the people that are with the plan (dietitians and the like) are not going to be with you. With you for a month then gone. And the way I see it, should you be open and frank with one particular person, it should stay that way. So I wish I could get it a better review, but there are too many moving parts and they haven’t been able to keep up with it. Lastly, why can’t these test strips be sold at Walmart or Target? Saves some time and would help with all the false reads this gives. This is a waste of precious test strips. Please change or I go back to the old way.

by Kro817

I’ve been a One Drop customer for over a year now and really like the meter and lancets. They’re pretty for what they are and being on autoship is so convenient. I also like that the company replaces the meter annually to ensure you’re getting accurate numbers consistently.

OneDrop , however, is just blah for me. I only use it to keep a running log of my numbers, which I only test twice a day. My meds are all in pill form once a day, so I don’t need to always know what my BG is like insulin users do. I also use a separate app to log my meds and supplements (the Round app) as I find it to be a better interface than OD offers. It’s just more simplistic. So basically I have the one drop on my phone just to Bluetooth my numbers from my meter. That’s it. I wish one drop offered a basic app for this purpose in addition to this one because I just find OneDrop clunky. I don’t read the articles, log food, use the coaching, etc. I appreciate what the company is trying to do with OneDrop and I know all of these extras probably help so many people, but I just prefer more simplicity when using an app like this. A separate lite version would be so great with just a blood glucose log for when I see my doctor and just want to show history without the other frills. Also less pink would be great, although I know that’s the company color.

by Koleckai

Unfortunately, OneDrop has a number of issues that prevents it from being an all purpose tool for handling diabetes.

- the reminders to take readings of your blood glucose are hardwired to the two hour mark after you enter a meal. There is no way to set reminders for 1-hour postprandial or even a specific time.

- it loses medications. I have them scheduled but they aren’t listed in the reports.

- the barcode reader doesn’t work for me. The image is always blurry and never focuses. I do not have the same issue in any other camera app on my iPhone 8plus.

- you can’t see your macro nutrients in OneDrop . All it shows is carbs which is just one part of a balanced diet. You have to use a second app to track this. They are obviously available because One Drop reports them to Apple Health.

- there is no way to get a detailed food log report that you can share with dietitians or other health care providers. This is key for many learning to manage their diabetes.

I like the interface and the reports but management tools are lacking. I had downloaded OneDrop to try it before purchasing the One Drop Chrome and subscribing to one of the test strip plans. Hopefully, they fix the issues above in the future. If they do, I would consider a purchase.

by Alfreshco

1. Bring back the dark mode.
2. When introducing my insulin units, I should be able to go from Humalog to Lantus in one place. I mentioned before that there use to be an app that even learned that I used two insulins, one at night. Now, I have to type three times to input both measures of units, not including the blood glucose reading.
Resolving those issues would make it a 5 star app.
New edit: on your last update you for some stupid reason moved the input UI to the right, why? Do you guys not have left handed users? This makes no sense, it should still be in the middle. 2nd, you remove a very useful feature, which was adding the insert insulin right after inserting the blood glucose, but instead o d adding a second input like for us that input at night our second insulin, you remove the whole thing altogether. Really don't understand how you manage OneDrop. Did you guys remove this feature because someone ask you to? Makes no sense.

by Lpow2

Just recently started using OneDrop and so far it has kept me on top of checking BG and logging everything - something I’m not great at and working on. Love the display and the estimated a1c and BG forecasts. One frustrating aspect is the food log - it doesn’t allow you to do net carbs. And it also doesn’t allow you to manually enter a food/meal. Also, when looking at the reports you can export - that aspect is awesome - it does not specify on the reports if the reading is fasting/premeal/postmeal, which could be helpful for dietician/doctor appointments. I have not yet checked if it exports foods logged into OneDrop with the report, presumably it does and if not, that would be helpful. If those things can be tweaked, this would be hands down the number one app for diabetes. Thank you for a great app!

by Fire51

I just downloaded OneDrop a few days ago and so far I like it. I also just ordered the One Drop Chrome so I’m waiting for that to come in. Can’t wait to try it.

I wish there was an option to write notes when logging in insulin, carbs, and blood sugars and then those notes get exported into the blood sugar log. I also wish I could write down what time I my blood pressure.

I gave OneDrop 4 stars because of my wish list, but I like OneDrop overall. The whole app and meter is visually appealing, it’s super easy to use and pretty straight forward. I had some troubleshooting problems, sent an email to their customer service team in the morning and got a response back later that afternoon so their response time for concerns/issues is good in my opinion.

by Braucktoon

One Drop is a very nice app! Overall it’s clean, Informative, and simple. The AI is a really nice and at first glance, very innovative.

However, I do find logging food is a little challenging. I struggled to understand how to save food and meals for later (I wanted to pre-create some meals that I commonly consume). I don’t know if it was just me but it didn’t seem very intuitive compared to YAZIO and MyFitnessPal. So I thought that saving my meals or reoccurring foods so I can speak them to Siri would be 1000% easier. But when I log food via Siri, the data gets logged in the health app but nothing gets logged in the Today or Insights tabs of the One Drop app. Further, if I log food or meals via other apps that also connect to health, One Drop does not display the nutritional values from the health app, despite the One drop app being granted read access to that data. If you can fix this, your app is 5 stars!

by Dbb83

(Updated) Was using this for a few months and found it generally informative. I liked the glucose predictions and the A1c estimates were in the right ballpark. Data sync with Apple Health seemed slow at times. Some features can be hard to find (e.g., A1c estimate appears under Health Settings). My main complaint is that after I accidentally hit “Not Helpful” for the predictions, I could not figure out how to turn them on again. This seems to be a server side issue and their tech support team has been working with me to help sort this out. I’m not on a paid subscription so cannot comment on that (and it maybe the predictions are moving under the paid plan but perhaps existing users have some legacy access?) All-in-all I found this a helpful app.

by Andrewskis

I love using this app, but I wish there were a way to set parameters for fasting sugar in the morning so that I can keep track of that too. My fasting has to be lower than my normal blood glucose range but there is no way to track that specifically other than tagging it, and it ends up giving me false percentages for my highs and lows. I’d like to be able to know for all of my readings that I’m truly on target.

Other than that, it has been an exceptional resource in keeping me on track with testing and knowing what my carb intake is and how I need to alter it. It also helps me keep track of my medications. I just want to love OneDrop even more! It’d also be nice to have a feature that estimates needed insulin levels for you so you don’t have to worry about messing up your own calculations.

by Debonair Monkey

These updates are really frustrating me. I understand that in developing this amazing app you want to offer many kinds of options but I’ve been really missing the simplicity of the previous versions. The love I have though for this app is beyond what this type 1 diabetic could dream, I can see y’all are working hard so thank you!

For me it takes 10 extra seconds to realize where the Insight page is. I don’t want to be in the Today page when first opening OneDrop , this is not the most used page for me I miss the old reminders options. I also miss the select all at once option since these are reminders I set for that reason. I don’t want to have to click on my reminder medication and have to click on it again only for it to sit ahead of schedule in my insights... this one really gets to me for some reason.

I’m also receiving notifications everyday to talk to my Expert when I already am doing that, I don’t want to have to go in to delete the same message every day.

I also miss having the data entry options button in the middle of the dock at the bottom. This should be more direct and noticeable with easier access.

Again, I love love love this app. Keep it up, we’re all rooting for you!

by Jimbo Of The Forest

I have used one drop’s mobile app for five years now and it is a great app. However, for a couple of weeks (that ended a couple of days ago) OneDrop just would not work. One drop was introducing enhancements that I am guessing were not successful. I hope one drop will vet future enhancements more thoroughly because it was a very stressful time for me. As I said at the start of my review, it is a great app - I looked at at least four other apps and was relieved to see that one drop pulled the enhanced version in favor of the older but reliable one.

by Ray476

I looked at several apps but none of them come close!
Complete tracking of everything. The logging feature for food is the best. Save your common meals, easily adjust portions, search the extensive database to add foods, even use the built in barcode scanner! Now use Siri Shortcuts to add meals. Connects to health app seamlessly, logs weight from iHealth Bluetooth scale or enter manually. Track a1c, carbs, calories, insulin intake, medications, even activity! This truly motivated me to take my type 2 diabetes seriously. From July to October I got my a1c from 8.0 to 6.4, my weight from 305 to 278. Medications did most of it but understanding portions and the easy logging made a tremendous difference.
I can’t thank the developers enough! My only wish would be to have the one drop meter and strips covered and paid by my Medicare insurance. Still, the free to use app is far and away the best I have seen.

by Lena Sands

If I could give OneDrop more stars I would. Keep in mind I never rated an app but I had to do one for OneDrop. I recently (okay maybe two years now) I stopped being health conscious and taking care of myself but that all changed with OneDrop. I’m logging in my medications and my daily routines. It always gives me a reminder to check my BG and it’s in a “encouraging way” nothing like it being a nag. I’m always looking forward to logging in my meals and medications then checking my results when I get my reminders! Thank you One Drop team I’m finally getting my numbers in check and I’m feeling the benefits! Keep up the good work and I’m looking forward to how you improve OneDrop . I have only one tiny suggestion...I wish I could log in my progress and meds thru my Apple Watch but over all thank you for OneDrop!!!!!!

by Tbear302

I’ve been using OneDrop for the better part of a year now. The recent update provides a new way of doing what you could do before.

The snap shot of the last 7 days, 30 days a prior months averages was not removed, but how it’s accessed is not intuitive. On the insight tab, tap the daily summary and the timeline snapshot will show. I stumbled upon this and was happy to see it was still there. For me, this snapshot is why I log everything. It helps keep me on track and shows when I’m starting to slip. I had dinged One Drop for removing this with the upgrade, but adjusted my rating now that I found it again. Please do not remove this feature!

The other is a minor inconvenience, but when entering meds, meals, exercise there used to be a “NOW” button that grabbed current date and time and did not require one to scroll to those values. It’s a little thing, but now that it’s gone it really miss it.

by Sunflora90

I’m Type 1 diabetic and I signed up hoping to use it for blood sugar checking motivation and it’s actually worked! Also seeing everything logged on there makes things simple and I’m able to understand my blood sugar averages better.. since you can also log food, carbs, insulin doses and exercise!! All the things that affect the blood sugar readings. Also ,I have the test strips plan and I had a couple issues with OneDrop and meter but contacted customer service and I was told to always make sure I have the latest version of OneDrop in order for the meter to send numbers to app via Bluetooth