app not working? crashes or has problems?

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Last Updated on 2024-10-14 by Glority LLC

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Problems 🔥

- No option to unsubscribe in the app

- $40 price tag

- Confidential information not stored securely

- Charges you 40 bucks if you don’t cancel within three days

- Can’t cancel it through the app or emailing the address they give you

- PDF doesn’t let you select the text after scanning it

📋 1 Reported Issues:

Deanna Zak 2022-04-04

Can you please cancel this app for me? I’ve Googled how to cancel it, but it didn’t work. I had a reminder to myself to cancel it on April 6th, one day before the last day of the free trial. Thank you.

Showing 1-1 of 1 reported issues:

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Common Problems & Solutions. Troubleshooting Guide

Table of Contents:

iPhone Issues and Solutions

iOS app crashes, not working, errors
iOS app network issues
on iOS has black/white screen

Android App Issues and Solutions

has errors/crashing/not working
server network connectivity issues
has black screen

iPhone Issues and Solutions

How to fix app crashes or not working on Iphone (iOS):

Close and restart the app on iPhone
Update app to the Latest Version for iOS
Uninstall and reinstall iPhone app
Update your iPhone to the latest iOS version

Fix on iPhone unable to connect to server/internet connection issues::

To resolve network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Android App Issues and Solutions

Fix not working on Android, crashes, errors or is unresponsive:

Force Stop the App
1. On android, goto Settings » » click [Force Stop]

Update to the latest version on PlayStore

Clear App Cache and Data:
1. On android, goto Settings » Apps » » Storage » click [Clear Data] option. This clears both data and cache.
2. restart .

Fix unable to contact server/ internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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