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⚠️ Most reported problems ⚠️

Account
22.2%

Login
22.2%

Something else
22.2%

Connection
11.1%

problems reported in the last 24 hours

24 hour clock ⏰

  2 Reported Issues: 😵🆘🛟🚨📢

Gijs
2022-08-18

Can’t unlock, even though all payments are done

Josephine Dapaah
2022-08-10

App doesnt work, card doesnt work. All payments are settled yet i cant unlock a bike

Showing 1-2 of 2

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Common Villo! officiel Problems & Solutions. Troubleshooting Guide

     


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JCDecaux, developers of Villo! officiel.




About this app

At the end of your ride, a notification will be sent to your mobile confirming the safe return of the bike to a docking station and you will be able to share your experience with a community of active users. The “Villo! officiel” app can be tailored to your needs: just select the option that is best suited to your lifestyle.  Open Villoofficiel and activate your location services to find the closest docking station with available bikes.  Stay abreast of the most recent Villo! service developments: novelties, temporary station closures, tips... everything you need to know for an even more user-friendly and fun experience!  Use Villoofficiel to actively contribute to the good operation and improvement of the service by giving feedback on your bike at the end of each ride, or by flagging a defect to the technical service.  When you arrive close to the station, press “Unlock a Villo! ” and choose your Villo! from the list of available bikes there.  Download the “Villo! officiel” app and access nearly 5. 000 bikes and 360 docking stations.  You can borrow up to five bikes at the same time with the “Villo! officiel” app. Spread the word!  Access the history of your rides and passes, and contact our support team easily – by phone (in English, French and Dutch) or via Villoofficiel .  Whether you have an annual pass or not, you can purchase up to five additional short-term passes in just one click.  The first thirty minutes of every ride are free.  Bank card payments are secure.  Use our bike-sharing system to explore like never before!