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Common Vélo’v officiel Problems & Solutions. Troubleshooting Guide

     


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JCDecaux, developers of Vélo’v officiel.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Vélo'v officiel Website

Privacy Policy: https://velov.grandlyon.com/fr/legal-information/privacy-policy

Developer: JCDecaux SA


73.68% Contact Match

Developer: JCDecaux SA

E-Mail: [email protected]

Website: 🌍 Visit VéloCité officiel Website



About this app

Participate to the service and its improvment by evaluating your bike at the end of your trip, report a default to the technical service in Vélovofficiel or turn back your Vélo’v in a bonus station.  At the end of your trip you receive a notification on your mobile which confirm that your bike has been properly returned and ask you to share your experience with the Vélo’v users community!  You can borrow up to 5 Vélo’v simultaneously and invite friends to discover the service with the Vélo’v officiel app.  Keep in touch with Vélo’v: latest innovations, temporary stations closures, tips…for more fun with Vélo’v!  Open Vélovofficiel and activate the geoloc service to find the nearest station with avalaible bikes.  The Vélo’v officiel app offers you the choice between different plans.  Download the Vélo’v officiel app and access to the 4 000 Vélo’v and 348 stations !  Holder or not of an annual Vélo’v plan, you can buy up to 5 short-term plan in one transaction!  When close to the station, press « release a Vélo’v » and pick yours!  For a year, a day or even a trip: find the plan that suits you!  Enjoy a new experience of bike-sharing and ride in a total freedom!  The first 30 minutes of each trip are always free.  Your credit card payments are secure.  Consult the list of your plans and past trips , easyly contact our support by phone (French/English/Spanish) or through Vélovofficiel .