Published by on 2022-09-22

LEGO® DUPLO® WORLD is packed with open-ended play experiences featuring
animals, buildings, exciting vehicles, and trains to inspire your child’s
imagination and creativity through learning. LEGO DUPLO WORLD is carefully
aligned with th...

How to Contact LEGO® DUPLO® WORLD

LEGO® DUPLO® WORLD Contact Information

Listed below are our top recommendations on how to get in contact with LEGO® DUPLO® WORLD. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact LEGO® DUPLO® WORLD. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of StoryToys Entertainment Limited

Verified email  

Contact e-Mail: [email protected]

40% Contact Match

Developer: StoryToys

E-Mail: [email protected]

Website: Visit LEGO Website

Privacy & Terms:

Common LEGO® DUPLO® WORLD Issues

  • By Juls061877

    Not a good company to deal with.

    I bought this game. Now that there are new levels I’m told I didn’t buy the full game. My kids see the new levels at $5 a pop and are disappointed they can’t access them. So I contact the company and ask about it. They can see when I bought the game, yet ask me to provide a receipt to prove I bought the game. They try to tell me I chose a smaller version of the game which is not true. I bought the whole game. If you look at the reviews you’ll see this is common practice for this game. Many many people have this exact same complaint and the developers response is it’s always the customers fault, we didn’t buy what we thought we did. Odd so many people are making the same “mistake” yet they haven’t fixed the situation. If I hadn’t already spent real money on this I’d delete it entirely. I spent $23 on this game ans apparently it wasn’t for the “full version” like they advertised. I had given this app a few stars because my kids like it, after emailing with the developers I’ve amended it to 1 Star because I can’t give zero. Not a good company to deal with.

  • By Me456789lmnopq

    Family Sharing Will NOT work

    I have purchased each “Set” as they have come out over the years on one device. I just set up family sharing as I have a new device for my youngest and want to move all his stuff over. This is the only game wanting me to repurchase each set OR all of a sudden pay 50 bucks per year. Even though it clearly states up to 6 people can use this app with family sharing. As much as my son loves and plays this game I refuse to purchase everything all over again. Update: I have sent all the receipts I can find as well as a video of the game fully unlocked on one of my devices. I am awaiting a response. Update: This issue is still being worked on, my ticket is not yet closed so I am not sure why the company has posted an update alluding to such. My last correspondence with CS was at 12:17pm today and I have yet to hear back. still cannot add the purchased items to other devices linked via family plan as of 6:30pm 12/10.

  • By kbabyyyyy

    Needs improvement but good app for learning

    This app could use various improvements. First being that the “play pack” versions of the app should last longer. I just paid $6 for a version of this app DUPLO to be unlocked. The VERY NEXT DAY that promo was gone and replaced with a new play pack. This is so frustrating. I’ve unlocked/payed for each section within the app for it to be locked right back the very next day. So frustrating to be throwing money away at a game that my son loves and learns from. Please change this so that we can actually enjoy the features of the app completely. Secondly the arrows at the bottom left and right corner are exactly where my son holds the iPad/phone. I think the arrows have a much better spot at the top of the page. Lastly the parent side of things should be telling us how long the play pack will stay available.

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Reported Issues: 5 Comments

By Stephanie Goldaine
Jul 25 2022

Hi! How do i transfer what I bought to my child’s iPad?

By Jennifer Nock
Feb 13 2022

Can you tell me how to purchase the subscription for the child profile of a kindle fire?

If buy it in the adult profile I doesn’t transfer to the child profile.

If I try to buy it in the child profile (even with in app purchases switched on) it says FreePlay does not support purchasing subscriptions.

I have spoken at length to Amazon Custer services who told me to contact the app developer.

By Heather Clark
Jul 11 2021

I cannot restore purchases fo my sons iPad. I just paid $10 for extra games and he can only play them on my phone. Doesn’t make sense.

By John
Jun 12 2021

Your app says family sharing is supported but the packages are actually not. Please build support for this, you should know that based on this being a kids game this should be a focal point in sharing between an adults phone purchase and restoring ability on a child’s ipad.

By Ashley Wilkerson
Mar 01 2021

I paid for the 19.99 package and it didn't unlock the game I need a refund or the game 3149144637

Have a Problem with LEGO® DUPLO® WORLD? Report Issue

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Why should I report an Issue with LEGO® DUPLO® WORLD?

  1. Pulling issues faced by users like you is a good way to draw attention of LEGO® DUPLO® WORLD to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a LEGO® DUPLO® WORLD customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using LEGO® DUPLO® WORLD.

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