ZVV Status

Last Updated on 2024-10-03 by Zürcher Verkehrsverbund ZVV

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48 User reports:
App has problems

User reports 48

⚠️ Most reported problems ⚠️

Crashes

47.9%

Not working

35.4%

Connection

6.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with ZVV? Report Issue

Common ZVV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ZVV app on iOS and Android devices. Solve all ZVV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ZVV iPhone Issues and Solutions

ZVV iOS app crashes, not working, errors
ZVV iOS app network issues
ZVV on iOS has black/white screen

ZVV Android App Issues and Solutions

ZVV has errors/crashing/not working
ZVV server network connectivity issues
ZVV has black screen

ZVV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ZVV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ZVV app crashes or not working on Iphone (iOS):

Close and restart the ZVV app on iPhone
Update ZVV app to the Latest Version for iOS
Uninstall and reinstall ZVV iPhone app
Update your iPhone to the latest iOS version

Fix ZVV on iPhone unable to connect to server/internet connection issues::

To resolve ZVV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ZVV black/white screen (blank screen) on iPhone:

Follow the ZVV iOS app troubleshooting guide Here →

ZVV Android App Issues and Solutions

Fix ZVV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ZVV app issues:

Force Stop the ZVV App
1. On android, goto "Settings" » click ZVV app. » click "Force Stop".

Update ZVV to the latest version on PlayStore

Clear ZVV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ZVV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ZVV.

Fix ZVV unable to contact server/ ZVV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ZVV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ZVV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ZVV on android.

Solve ZVV black/white screens issue on Android:

Follow the ZVV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zürcher Verkehrsverbund ZVV, developers of ZVV.

Verified email

Contact e-Mail: [email protected]

About this app

All this app and Z-Pass tickets, regular tickets and day passes are available for use on long-distance transport within Switzerland and in other regional networks. ZVV provides you with all the latest timetable information throughout Switzerland and allows you to purchase tickets and travel cards within seconds. The Zurich Transport Network is constantly developing the this app app. Let us know how we can improve or what you find particularly good. contact@this app. ch, Tel. +41(0)848 988 988 (CHF 0. 08/min. ). Get on board. Get ahead. app.