Contact ZVV

Contact ZVV Support


Company Name:

About: The app provides you with all the latest timetable information throughout
Switzerland and allows you to purchase tickets and travel cards within seconds.
All ZVV and Z-Pass tickets, regular tickets and day passes are available for use
on long-distance transport within Switzerland and in other regional networks.


 
  2025-01-27

ZVV Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Zürcher Verkehrsverbund ZVV



Verified email  

Contact e-Mail: contact@zvv.ch


Verified email ✔✔

E-Mail: contact@zvv.ch

Website: 🌍 Visit ZVV Website

Privacy Policy: http://www.zvv.ch/zvv/de/allgemeine-seiten/datenschutzerklaerung.html

Developer: ZVV Zürcher Verkehrsverbund








3 Most reported problems 😔💔

4.6 out of 5

Frustrating

2023-07-31

by Muziek Genieter

It works well, but it’s annoying that the location services don’t work unless you have set it to ‘always’. And this drains the phone battery.

Why can’t I simply buy a day pass?

2023-08-07

by Sweeneki

Why can’t I simply buy a day pass?

Location service is always on

2023-08-14

by H-232

The check-in feature does not work unless you have location service “always on”. If you select ‘allow location access while using the app’, the check-in feature doesn’t work.

Guess this means that the ZVV is always tracking you…

Also, the most recent update fails to run now.
Wish I could roll back to the previous version.

Good thing I don’t need to count on the app being functional.


Have a Problem with ZVV? Report Issue




Why should I report an Issue with ZVV?

  1. Pulling issues faced by users like you is a good way to draw attention of ZVV to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a ZVV customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ZVV.


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