ID.me Authenticator Reviews

IDmeAuthenticator is pathetic! I consider myself to be relatively computer savvy and am able to navigate numerous new and familiar apps and websites on a daily basis- BUT THIS-it has me going from link to link and is only allowing me to complete steps 1-3, then taking me back to the sign in screen, and then only to steps 2 and 3. I can only imagine the problems others who don’t use the internet or aren’t as familiar with these type of websites will be faced with! I’m literally ready to just give up and forfeit all of my unemployment money that I’m entitled to because IDmeAuthenticator is seriously about to cause me to vomit from dizziness after being looped around in such circles! All I want and need to do is upload an image of my DL and let you verify my identity…this shouldn’t be so complicated! If like me you’re given no other options besides, “ if you want to get paid do it, you’re smart figure it out” then GOOD LUCK!!! Apparently this one requires something more than computer skills and internet navigation competence, general knowledge/common sense, above average reading/comprehension skills and the ability to follow directions as well as more patience than could realistically be required for such a “simple identity verification that takes MOST people only a few minutes to complete” so for everyone’s sake I hope I am a very
lonely minority with all these issues!

I don’t know yet how this is going to turn out but so far I have been nothing but confused with the site how it works and really what the government or state room unemployment office gets from it . I’veProcrastinated doing this for three days now and finally today have to get it done at first the main website had me stuck on shop I’ll think of a website that helps somebody know that you were you wouldn’t have a random weird shop. And now I spent the last hour trying to figure out where I go to get started and what I actually need to upload her deals to that I can verify who I am and upload a document saying exactly that to unemployment so I may get my benefits. I have yet to figure out where to actually go and be prompted what it is that I exactly need :( I’m gonna explore the site more and hopefully find where it is I’m supposed to be or just write the support an hopefully can be helped in a timely matter! Good luck to anyone eles who is also struggling!

If I could give it 0 stars I would, IDmeAuthenticator is useless. It doesn’t let you do anything after you sign in other than: add another account, setup facial recognition, or to rate IDmeAuthenticator .
The “help/Support option sends an email that they return with an auto generated reply apologizing for the delay and that you request is important to them. I’ve gotten 5 of those automatic emails thus far and it’s been holding up my DES for 3 weeks now. They claim to have 24/7 support, yet they do not. We are simply at the mercy of a system that cannot handle such a large volume of requests/functions during Covid-19 and this is hurting a lot of families. I don’t know what else to say or do at this point other than to plead for them to stop adding new requirements in the middle of this difficult time that causes further delays, I completely understand why these policies are in place but they need to properly function and they simply can’t. Another added stress to everything else happening lately.

My husband was contacted by someone claiming there was a grant available called the “Home Care and Family Support Grant” sponsored by IDme. Asked for his IDme login info. Even said if he didn’t have an IDme account they would set it up for me. It was all through Facebook messenger and you pay the shipping and through fedex you will receive your money. Went to the trouble of sending videos of someone counting money using a machine but didn’t show their face.

This is a scam right?
Has anyone else heard of this?

IDmeAuthenticator is not worth the one star you have to get it in order to submit a review. You can put in all the correct information and you’ll still have to hold for over five hours just to get verified by one of their representatives.I sat on hold four times for over 3+ hours only to have IDmeAuthenticator require me to sign in again and start the process all over. It should be illegal to have someone hold for so long just to verify their identity and get resources needed during a pandemic. This is a ridiculous process! We should be able to go in person to show identification! In opinion IDmeAuthenticator needs to be trashed and the developers need to go back to the drawing board and try again or hire more workers to meet the demands of its clients, but sitting on hold for hours on end is a clear indication of epic failure!

This is the worst app I have ever experienced in my life first of all someone not me entered my name incorrectly and I cannot edit it so of course I cannot verify my ID because the name is wrong my last name is hyphenated the two names are not my middle name and last name
Second I can’t get it to work from my mobile phone so I have to use my computer
Third there is no list of what the error codes mean and there is no help other than a botThat is programmed with about three sentences
I have been working on this thing three hours it’s never gonna work and of course TRWC doesn’t have a number you can call not that they’ll ever answer they’re too busy are you get us there were too busy recording and there’s no one here to help
What a great scam to avoid paying unemployment

I can whole heartedly believe the government is going through this site just to delay getting benefits. I have never seen such a more horrible site to navigate in all my life. And for it to be THE ONLY way you can verify your identity to get benefits?? When it used to be the DOL sends you a link to verify your identity. There’s not enough curse words in the world. The whole site is a complete loop and just links to guides that show you what to do when you get to the process of verifying your iD BUT DO NO LINK FOR YOU TO JUST CLICK TO START THE PROCESS. Support is absolutely useless and takes so long to even respond and I get it they are backed up but I’m pretty sure if the site wasn’t so horrible to maneuver on you wouldn’t have so many support tickets. FIX YOUR SITE ITS AWFUL.

IDmeAuthenticator is the worst ever created no help any where this stupid iPhone puts up this content blocker and you can’t use it all thi frivolous technology to make things complicated it’s absolutely a waste of time we shouldn’t even have to pay taxes on what land that we don’t own the first person who sold and bought land for the first time is a con artist and thief he didn’t own the land if that’s the case when a person is born their entitled to a piece of land no charge becasuse that’s what the first person did it’s all fraud and all you people are falling into it

I have been trying for 4 days to get verified, I understand they have to do certain things to help stop fraudulent claims, but for us people who have ligitimate claims, it’s crap !! I have repeated the process over and over and instead of having enough reps at ID. ME to help those who need help, you have to wait on hold for 5 hours plus, yes, 5 hrs. ,and pray you can get thru (which I cannot), why do I have to loose money? So far it’s been 2 weeks worth of benefits, going in 3. It’s definately not fair !!!!!

This is a very complete screening application that covers many personal aspects of each individual yet its quick , it should really help many people in the future.....
After further experiences with it a couple of days
later , I'm still trying to iron things out , I can't say that their not being extra careful , thats a fact !

I’d give IDmeAuthenticator ZERO stars if it was possible! You may as well have to submit your blood, your parent’s blood, your first born’s blood, your left arm, and … you get the point. The camera functions ALWAYS say there’s glare, when there isn’t any. The video function ALWAYS says the background has glare, even when using a matte black background, and the amount of information they ask for to simply verify your identity is beyond intrusive! A government issued, CA Driver License, along with a picture should be more than enough. I can’t believe IDmeAuthenticator even exists. First off, the EDD should be blamed for agreeing to use IDmeAuthenticator for identification and the developers should be hung on television. IDmeAuthenticator is more annoying than stupid people…JESUS!!!

IDmeAuthenticator is a complete invasion of privacy and is an invitation for identity theft. I tried to get it to work yesterday because the VA supposedly uses it for verification to get meds through the meds app. I never could get anything to work after many tries. I tried again today and it stated asking for photos of passports, verify credit history, pictures of drivers licenses and more. There is no way on gods green earth I’m going to give them that. I also noticed that it gets two kinds of reviews. Either 5 stars or 1 star. That tells be someone is writing reviews for them. No thank you. I will be complaining to the va over their requirement for IDmeAuthenticator and I would encourage others to do the same. IDmeAuthenticator cannot be legitimate.

I’m uploading all the documents required and putting in all the information required. I have had a change of phone numbers and I no longer have access to the number and I currently have not gotten new service. Ive tried every number I can think of and it has denied my identity every time. How?! Im literally providing important primary documents and uploading real time selfies of my face to prove its me but a phone number error can cause for my entire process to be denied and rejected? This is frustrating me and its delaying my process to be able to receive my unemployment. I have bills to pay and I feel like this is being taken as a game! Please fix this!!

IDmeAuthenticator is being used by certain states to create a road block and prevent people from getting unemployment benefits. They claim to prevent fraud. The thing is it’s complicated and has taken me an over an hour and I’m not sure if I have completed the verification process. I just get stuck on one page. No prompts or anything. When you verify by email you are sent to a shopping section. Nothing to do with government ID. Anyone who isn’t tech savvy will surely give up and not finish the process and go without benefits this children going hungry utilities not being paid. This is unacceptable. Most elderly people have never downloaded an app or had to upload a selfie video.

I have never had this much trouble getting into a system. It’s the worst experience I’ve ever had. I can’t imagine if an older then me person that is not tech savvy would ever be able to get in. I have no idea if it’s accepted or not accepted as I have received both messages simultaneously! One of the phone one in the email. What kinda of rubbish is this. I have spent two days and lost count of hours trying to figure it out. Cannot ask for assistance cannot call anyone, submitted a request for help and still no help. Frustrating beyond words can explain. This is my livelihood and therefore should be considered somewhat important to people and help should be available.

I am a physician and I was required to use the Service because my electronicamedical record provider chose them for security for physicians to use when prescribing controlled substances electronically. My iPhone X stopped working and I had to get a new phone. IDmeAuthenticator would not work on my new phone. Understandable. The problem is that there is no number to speak with anyone to fix the problem and you have to use email. I have a busy office and I sent an email 24 hours ago and I have heard nothing. I have found, since the day I initially signed up with them, that they are really good at filling your email inbox with junk mail and advertisements. Quite the bottom feeding business plan.

Horrific this is the most unsecured and dangerous app and processes ever created. This is a horrible tactical process that the governor in acted to kick everyone off the unemployment system. This should be reversed by the governor immediately. This is a crime punishing hard working business owners trying to make it during this pandemic. I am a honest hard working small business owner trying to do everything correct and cannot get back in to my account. This has caused me to lose my payments from unemployment that I have worked hard for my whole life. Taking away the help that has been granted to us by the cares act. The governor of Florida should be removed immediately. Recall the Florida governor.

I have uploaded my driver’s license, my passport, my birth certificate and my social security card. I completed my credit history and confirmed my current address, my birth date and my mobile phone number and you still cant verify its me. I keep receiving a notification that there is a problem with my mobile number to where you have sent (and I’ve responded) at least 10 notifications this morning. I even provided a selfie. I am now required to do a video call for which there is a 5 hour wait. Ive worked in NC for 30 years and NEVER applied for unemployment. WHY IS THIS SO DIFFICULT??? I am 3 months late getting unemployment. Can I offer you. Kidney? Im becoming desperate.

By the end of this Covid ID me will have everything! Insurance company USAA, IRS, VA, Social Security, EDD, my healthy vet, what next! All of this in the last two years plus the other million changes we’ve allowed! What happened to the world yell yell yell. God help us if it ever gets hacked! You spend more time trying to get into important websites every three months changing passwords and what not than actually doing the work
Computers IT making things faster and easier? I miss my commodore 64. Who’s to blame I think everyone under 36 years old🤬

The easiest possible process in all videos, shouldn’t be a struggle.. Unable to upload ID photo because it only offers me the option to do so if I am a nurse, military, alumni etc. Contacted support about 11 times, get a robot that send you links each time with a generic email advising me to do the same thing I’ve tried to do 20x plus. Lame.

If you’re bored and feel like cranking your nervous system, have some old boards you’d like to karate chop but need to get angered first, or haven’t had the balls to let that one special person in your life know how you really feel because your too zen to say so.. then this is for you.

The only problem I see and it is the more nontech people who are not quite savvy to yr program and you all need a fax number and at least some real people to talk to that can guide people who don’t understand how to use this, I am one of those people I really would like to able to speak to a live person. Thank you Sandra Pitts

This is the worst app I have ever experienced in my life first of all someone not me entered my name incorrectly and I cannot edit it so of course I cannot verify my ID because the name is wrong my last name is hyphenated the two names are not my middle name and last name
Second I can’t get it to work from my mobile phone so I have to use my computer
Third there is no list of what the error codes mean and there is no help other than a botThat is programmed with about three sentences
I have been working on this thing three hours it’s never gonna work and of course TRWC doesn’t have a number you can call not that they’ll ever answer they’re too busy are you get us there were too busy recording and there’s no one here to help
What a great scam to avoid paying unemployment

I, like a lot of people am pretty computer savvy. This is hands down , the worst app and company web I have ever used. Most things are done digitally now, and I’ve used many for work, none have given me such a ridiculous run around like this one. It’s disgusting that States have contracted this horrendous company to verify our identities that provide absolutely no customer service/help. If you cannot figure it out, well then you are not going to get verified, and whatever is pending is going to stay pending . This company has to be reported to consumer affairs, your state, and local news. What kind of third world country are we living in here??!!!!

I uploaded my photo I uploaded my picture I uploaded my Social Security number and submitted it and still nothing and keep giving me different ticket numbers, and keeps sending me the same messages stating that they’re working theirBest to get my ticket number which this been since March 2021 me and my kids homeless right now I have a four-year-old and a 10-year-old going from house to house I’m glad that diapers DCP didn’t get involved yet,
Because of your delay and I’m sick and tired of trying to figure out what I’m doing wrong and I did everything right still I cannot claim my benefits in it’s sad

I originally verified on my computer and it said I was verified. I checked later and it said I was not. I have been trying on my computer to verify for several weeks again but the right pages won’t open up. I tried two different browsers to no avail. I then found an option on the site saying I could do it on my device. I went to my phone and installed IDmeAuthenticator and then it charged me an undisclosed amount snd IDmeAuthenticator also does not allow me to verify. I want a refund!!! I have wasted several hours and horrid customer service. I also want to be contacted by the vendor because I need help to verify.